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Photoshop 21.1.2 Zoom and Pan Freeze

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I'm running into a problem where zooming and panning via the hand tool's spacebar shortcut seems to freeze up everything but the navigation bar at the top of Photoshop on Windows 10.

It doesn't happen every time I use spacebar to quickly access the hand tool and pan, but once it does, Photoshop is nearly non-responsive. Luckily, I can still save my document, but that's about it. The view will be frozen, my default system cursor takes over so I'm unable to see the tool-specific cursors, and none of the tools are able to be actually selected. It's like everything besides the top menu is completely frozen, like I'm staring at a screenshot of the Photoshop I was just working on as opposed to running the actual program. I originally wondered if going into fullscreen mode would help, but it didn't seem to work at all.

It should be noted that I've replicated this issue with a mouse, since I originally thought this was an issue with my pen tablet display. I actually spent a couple days uninstalling both Photoshop and my tablet drivers and starting from scratch - down to removing excess files by hand. I've also run through some cursory troubleshooting steps, given Photoshop more access to RAM, and switched over to legacy compositing to see if it'd help. Nothing, so far.

Currently, my temporary fix is to save the file and completely restart Photoshop. I had originally been closing the file but not Photoshop, and just reloading the piece, but it seems like the error occurred more frequently with this fix as opposed to completely closing and starting up again. The error feels random, so I can't verify that this is the case, however. Quitting works for a short while, obviously, but it's impossible to tell when you're going to have to do so again, and doing this dozens of times within a couple hours is really starting to drag.

I'd love to find a fix! The spacebar zoom and pan is SUCH a huge part of my workflow when painting and photo-editing. I absolutely love it and don't want to have to live without it!

Windows

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Akash SharmaCorrect answer

Legend

Hi All,

We are happy to announce the June release of Photoshop 22.4.2 that should resolve this issue.

This update includes fixes to some of the top customer reported issues among other bug fixes. See Bug fixes and security updates

To update Photoshop to 22.4.2, click "Update" in the Creative Cloud desktop app next to Photoshop. See More detailed instructions for updating

Let us know how it goes.

Thanks,

Akash

Show previous replies

K

Kayaba.cos

Participant

Running the 23.1 on Windows, I have the same problem very often. Do you have a workaround ?

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christians39326883

Participant

Only workaround for me was going back to Version CC2019 via Creative Cloud, no issues there.

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S

serrnovik

Participant

Disabling "flick panning" as discussed above is the only workaround if you want to use recent versions.

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spencera49875421

Known Participant

This is still happening with your latest version as of 12/9/2021. When zoomed in sometimes, it freezes up and I can't zoom out. I can still save and close it out but I have to re-open it and go back to what I was doing before

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Artem Petreev

Participating Frequently

Still happens to me too on the latest version and Win11. I'm so exhosted with this bug. Ruins the work process.

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defaultykpislo0q2g9

Participant

Same problem on Windows 10 and even worst on a brand new Windows 11 machine. Please fix this, it almost renders photoshop usless.

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defaultykpislo0q2g9

Participant

Seems to happen after I make a selection and then use liquify. If I forget to deselect the selection after using liquify, the zoom, pan and crop tool will not work correctly.

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JodyH42

Participant

Version 23.0.1 - Same exact zoom/pan freeze issue.

Have disabled "flick panning". Testing now to see if the issue still persists.

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sernovik

Participant

Same issue, going from one version of PS to another. But with latest update I almost can't work at all. If before it was happening once in 30 minutes or less and restart was happening, now it is each 2 minutes.

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Jacek Poplawski

Known Participant

Looks like this issue is more and more visible now, my solution was to use 21.x which was stable in my case, but since 22.x the problem was always visible at some point, let's hope Adobe will start the investigation finally.

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christians39326883

Participant

I had the same issues, working with a Cintiq 27QHD, disabling "open cl" in the settings did it for me. No freezes since then.

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christians39326883

Participant

... for 45 minutes, then the same thing happened.

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delyart

Participant

I just installed 22.5.1 and I am still having this issue. It has gotten worse. it is making working impossible.

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defaultcwfotes25a4v

Participant

Hope this is helpful, I have tried to solve this problem and the bubbles that appear when pressing CTRL ALT CANC all day and this thread helped me fixing both problems in one shot.

https://community.adobe.com/t5/photoshop-ecosystem/flick-panning-frequently-freezes-working-document-forcing-me-to-close-the-file-and-reopen-it/td-p/10975575

I have followed this:

https://www.youtube.com/watch?v=7nL10xGIA_s

I am using:

windows 10 home edition

wacom one 13"

photoshop 22.5.0

Hope this is helpful to someone as it's been for me, sorry if someone else posted this alredy,

cheers

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Aleksei_Segodin

Inspiring

This method doesn't work for the lates Photoshop version (the pen preassure is not supported).

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paulm42257046

Known Participant

Hi, I'm having the same problem, even after the latest update. It's very frustrating.

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Akash SharmaCorrect answer

Legend

Hi All,

We are happy to announce the June release of Photoshop 22.4.2 that should resolve this issue.

This update includes fixes to some of the top customer reported issues among other bug fixes. See Bug fixes and security updates

To update Photoshop to 22.4.2, click "Update" in the Creative Cloud desktop app next to Photoshop. See More detailed instructions for updating

Let us know how it goes.

Thanks,

Akash

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C

CoryCeeAuthor

Participant

While I do appreciate that the issue is getting fixed well over a year after the fact, I've already cancelled my adobe subscription and moved to a new platform, in part, because of the lack of support on what I felt was a huge impediment to my workflow.

Hopefully the fix in the update helps other users, though!

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