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Photoshop CS5 - Aplication error - (0xc000001d)

New Here ,
May 03, 2010 May 03, 2010

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I installed Master Collection CS5 and all aplications starts but Photoshop CS5 got start error:

PSCS5 error.png

Got Windows 7 and CS4 was running fine. I uninstalled CS4 but nothing changed for better.

Help please!

All my Admin permissions are full! I'm only user of my PC and set my PC to Admin=User.

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correct answers 1 Correct answer

Adobe Employee , Jun 30, 2010 Jun 30, 2010

Hi everyone,


We just posted an update that includes addressing this issue. You can get the update from Photoshop's Help> Updates...


Alternatively, you can go to this link to download an installer:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4733

You should no longer see the application error on launch. Because the chipsets that throw this error don't support SSE2 instruction sets, GPU features and 3D features in Ps CS5 Extended will not work.

Regards,
steve

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replies 259 Replies 259
Guest
Jul 05, 2010 Jul 05, 2010

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I would update to XP SP3. SP2 is no longer supported. SP3 fixed a whole bunch of problems in XP and is very stable. I would deactivate and remove PS from your computer though. Do a fresh install after update to SP3. See if that cures the problem.

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New Here ,
Jul 05, 2010 Jul 05, 2010

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Someone knows what's  going on in my problem ?

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Jul 05, 2010 Jul 05, 2010

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Some other updater/installer on your system is running, and has told the OS that it is running -- blocking other installers/updaters from running until it completes it's work.

Rebooting may clear problems from updaters/installers which may have exited incorrectly and left the OS thinking that they were still in progress.

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New Here ,
Jul 05, 2010 Jul 05, 2010

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Yea but...no other updater is not running...I think so.

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Jul 05, 2010 Jul 05, 2010

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No updater you know about is running.

But the OS thinks another installer or updater is running.

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New Here ,
Jul 05, 2010 Jul 05, 2010

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Know you how this solve ?

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Jul 05, 2010 Jul 05, 2010

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Again, rebooting the system will normally clear out any remaining installers/updaters and allow other installers/updaters to run.

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New Here ,
Jul 09, 2010 Jul 09, 2010

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Thx Cris Now All is O.K.

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New Here ,
Jul 05, 2010 Jul 05, 2010

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Hi !

I have problem with last patch. At the time of installation message pops up :

2010-07-0_eshapx.png

In English :

"Photoshop 12.0.1

Is already running  another program updater. Please try again later."

What is it?

PS. Sorry for my English, but I do not know him well . I'm from Polish.

My Configuration PC :

CPU : AMD Athlon XP 3200+

RAM : 2 GB

GPU : GeForce 7800GS (AGP8x)

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New Here ,
Jul 07, 2010 Jul 07, 2010

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Well, everything is now working fine. Thank you for fixing it. I guess it took ages as you were fixing more than 5 bugs?

I am about to go on to a new PC too! I think anyone on an Athlon XP processor will need to upgrade soon, I have a feeling they are having a bluescreen stage, and it is really annoying now .

Thanks again,

Alex.

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New Here ,
Jul 18, 2010 Jul 18, 2010

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When I use the “mixing brush” Photoshop CS5 Update 12.01 disappears from the screen.

Thank you for your Update 12.01. The other instructions function perfectly.

My configuration.
MSI KT6 Delta
AMD  ATHLON XP 2600
Graphics card Matrox Millenium G400 max dual head

RAM 2 Gbs

Thank you for your assistance

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New Here ,
Jul 20, 2010 Jul 20, 2010

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Error Loading Updater workflow

any help on how to fix this error?

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New Here ,
Jul 20, 2010 Jul 20, 2010

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Every time I Try to load the fix I get the error even after restarting my computer:

"Photoshop 12.0.1

Is  already running  another program updater. Please try again later."

Processor #1 : AMD Athlon XP (Model A) / B86BE998
      Platform : Socket A (Socket 462)    
Vendor String : AuthenticAMD
      CPU Type : Original OEM Processor (0)
        Family : 6  (7)
         Model : 10 (10)
   Stepping ID : 0  (0)
      Brand ID : -  (-)
          APIC : ----
HT Log.CPU Cnt : ----
   Name String : AMD Athlon(tm) XP 2600+

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New Here ,
Jul 23, 2010 Jul 23, 2010

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Happens the same here 😕

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Jul 23, 2010 Jul 23, 2010

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If it says an updater is already running - it is because the OS thinks that an updater is already running.

We have seen cases where malware forced that flag on to prevent other updaters from being run.

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New Here ,
Jul 24, 2010 Jul 24, 2010

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Thanks Chris trial Now working

I did a clean install of CS5 by uninstalling CS5 using RevoUninstallPro, then checking for Malware using Malwarebytes Anti-Malware that found 1 issue of malware. I then re-installed CS5 and running the patch worked sucessfully.

The CS2 to CS5 upgrade is top of the Birthday present list.

Thanks again.

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New Here ,
Jul 23, 2010 Jul 23, 2010

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I installed Photoshop CS5 and his Update Version 12.01.  The new “mixing brush” does not function. When I use it, Photoshop disappears from the screen.

(My configuration - AMD ATHLON XP 2600 and Graphics card Matrox Millenium G400 max dual head)

Excuse me for my English. I am French.

Thank you

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New Here ,
Jul 24, 2010 Jul 24, 2010

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Mixing brush crashes CS5 on my computer also.

See previous post from me re- specification.

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New Here ,
Jul 24, 2010 Jul 24, 2010

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Yes I see.


It is the processor which is responsible and not the graphics card or directX.


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Guest
Aug 01, 2010 Aug 01, 2010

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Thanx guys for all your hard work.

I'm a happy teddy

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New Here ,
Aug 05, 2010 Aug 05, 2010

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I am have the loading updater workflow error as well when trying to install the patch. Anyone know how to fix this?

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Guest
Sep 14, 2010 Sep 14, 2010

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i have simular problem but after update problem has been resolved

http://uralservice2000.ru

http://akvarel59.ru

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New Here ,
Sep 16, 2010 Sep 16, 2010

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I'm still not able to update Photoshop to 12.0.1 😕

I followed these steps and fixed the problem of "Another instance of Updater is already running" but now when I try to update I get another error

http://img215.imageshack.us/img215/3120/errorjr.png

It says "Could not install some updates" or something like that.

Any solution?

PS: Sorry for my bad english

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Guest
Sep 23, 2010 Sep 23, 2010

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well the error message displayed in the scrteen

shot is specifically related to the graphic card configuration.

please note photoshop cs5 suppot only open gl graphic cards which are available from nvidia.

to check your graphic card configuration kindly run dxdiag in your run and then select display tab from the top.

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LEGEND ,
Sep 23, 2010 Sep 23, 2010

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hhitesh wrote:


please note photoshop cs5 suppot only open gl graphic cards which are available from nvidia.


That's COMPLETELY WRONG.  Please do not post things as "fact" that you know nothing about.

-Noel

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