Photoshop CS6 suddenly a trial version of Extended.

[oldbalddude]

Launched Photoshop CS6 this morning, and suddenly it is a trial version of CS6 Extended. I did not ask for this, I do not want this, I bought, paid for and registered the regular version on the day it was released. I am not renting the software via that stupid creative clod thing, I bought it the regular way. What is happening here? Is this going to happen every time they release a minor update? How do I make it go away?

[Lacroix63]

Great to know, I asked Adobe support on the phone today this exact question; they said that the Plugins needed to be re-installed.  Your experience though sounds a lot more promising and proves otherwise.  Thanks!

Also, in speaking with tech support, Adobe is acknowledging this issue and working on a fix, so far my re-licensing pop-up has not resurfaced in the last 48hrs so I'm hoping it's gone away.  What I had to do was to "Deactivate" the license, shut down my system, restart, launch PS CS6 then go to the activate process.  I went through these steps instead of using the pop-up "re-licensing" option.  48hrs later, so far so good with 13.0.2 but will see tomorrow

Sam

[boeingdriver01]

Lacroix 63

Just wondering..... did you upgrade to 13.02, then immediately deactivate the license, close PS, then shut down your system?  Just wanting to make sure I get the exact sequence down.......I am not sure I am going to mess with it until I hear of an official Adobe "fix", but you never know, I may be braver in the morning..........

[Lacroix63]

I did the following:

1. updated to 13.0.2 and CR7.3

2. launched PS and got the pop-up as everyone else, I did use the "re-license" button from the pop-up only once to make sure the "deactivate" option in the help menu is not greyed out.

3. went to help and deactivated my license

4. Shutdown PS and System then restart

5. launched PS and went to help > activate

6. followed instruction and entered the activation code

again, it has been working fine for the last 48hrs but not out of the woods yet probably for another 48hrs plus... if this works in the long run, I think the secret is to deactivate first... I could be totally wrong and go through the un-install and re-install hassle like everyone else. 

[Hubilux]

Same problem here.

I just klicked on "Licence this software" an registered the product again.

After that I restarted Photoshop and the Extended version was gone.

So hope that fixed the problem and the problem will stay solved

see before/after pictures below

[Noel Carboni]

Here is the explanation:

Try to grasp all these facts:

• Photoshop has one and only one executable.  The Standard vs. Extended feature set is selected at run time.

• The trial evaluation is ALWAYS Extended.  Adobe of course wants to show you all the features in hopes you'll buy a license for the Extended edition.

• When you Activate Photoshop your serial number sets it up to provide either Extended or Standard features.  Adobe knows what edition you bought and that's communicated to the software.

Now, consider that the REAL root problem here is that Photoshop is not maintaining your Activation status - essentially it's forgetting your serial number, and reverting back to a trial evaluation.

Can you now see how it appears to be changing to Extended spontaneously?

-Noel

[PSmasterGIMP]

This is probably the case.  PS is not maintining your Activation Status on your marchine, and a file is somehow either corrupted or is being changed once every 2 or so re-boots (of either PS or the machine).  That is pretty weird.  Should be cleared up quickly though. 

I have faith. 

Guys, Adobe PS CS6 Extended and the CS suite is still the best suite availible for photo proccesing - I will dare to say that even comparied to Aperture, (or GIMP)    We just have to hold tight. 

I will also add that if you rely on your software for your job, do not, EVER, update to the most recent version.  This may not have helped in this case, as it seems to be a "Time-Bomb Bug", breaking even the 13.0.1 version.  But this is still a good idea.  Same thing with IOS.  Bugs spring up with the newest releases as always, affecting everything from homebuttom responce to battery life.  Stay a week or two behind the updates, at least.

[sungyle]

Noel,

Agree. 

Photoshop is not maintaining your Activation status - essentially it's forgetting your serial number, and reverting back to a trial evaluation.

But in addition to that, the serial number I am using is only good for the standard CS6.  I cannot really use it to activate CS6 extended. 

But but, I cannot load CS6 standard any more.  It's gone or blocked.  Therefore my serial number is no good any more.

But but but, I paid for it and want it back.  (spending hours to uninstall, download, reinstall, then reinstall all my add in's is not my monkey.  Adobe should send a script to do that automatically.  I did not screw up.  I did not ask for CS6 extended.  Their sales team was too eager to shove that down my throat.  Let's keep that monkey on Adobe's back and let them pull the bone back out.)

But but but but, I also welcome a way to buy the extended so I can get a new serial number to activate the extended version.

But but but but but, it's the holiday season, so I better go back to drinking and wait for Godot.  Nothing to be done.  Nothing to be done.

Happy New Year.

[ClintGryke]

Adobe have sent a script. It's called the installer. 10-15 minutes to  reinstall. It doesn't lose any preferences and I'm sure it doesn't lose plugins. It's nothing to do with the sales team - it's a bug. And so on ad infinitum.

[Noel Carboni]

sungyle wrote:

But in addition to that, the serial number I am using is only good for the standard CS6.  I cannot really use it to activate CS6 extended. 

You completely missed the point.  You can use your serial number to activate Photoshop CS6, for which there is exactly one set of software.

That it's not working for you at all is a separate issue, possibly coincidental.

Regarding getting back to a working configuration without input from Adobe...  You could take action, the most extreme of which would be to uninstall your entire set of Adobe software, even using the Adobe Creative Suite Cleaner Tool to really scour your system, then reinstall Photoshop.  That's likely what Adobe is going to ask you to do anyway.

-Noel

[sungyle]

I certain hope that manually uninstall reinstall as discussed here is not what Adobe will (simply) ask us to do.

Read these 270 exchange of conversations here again and Adobe will find that some customers had already tried that  and it did not work.

Please correct me if I were wrong:  Do I understand it that you are saying :  way back, originally, in the beginning, I paid for and downloaded a copy of CS6.  That copy was actually CS6 extended.  When I activated it on day 1, there were some secret codes that suppressed the extended part and I was only able to activate the standard part and therefore, if I use my serial number today, I should get the standard part working?

Ah, but that's not what is happening today.

Today, it does not matter what I do, I get the extended part as well, except, it is on trial and I got 18 days left.

So, my believe is, in my computer, I no longer have the original CS6 (standard or extended, full function version); somebody hacked into my system and replaced it with a trial version.  My feeling is, I got rip off.  I paid for the car, they changed it to a rental.  They stole my contract and switched it with a rental contract.  That's illegal, immoral and very sneaky.  That's not a big, mighty, American cooperation should behave.  May be a Chinese company, but not American. 

OK, may be, you are talking about orange juice and I am talking about orange peel.  Same orange, different things.  I don't care if the 3D part is included or not, if they ask me to pay more money or not.  I want that lock, that time bomb, that call to the on-trial-sub-routine removed.

What I hope not is: Adobe will take your suggestion, take a short cut, make us do their work after taking our money.

What I hope for is, Adobe will take full responsibility, no need to apologize, just do a new CS6 update with all the goodies and none of the bugs, hopefully on 2013 January 1, and call it 13.1.1 and we will confirm our serial number at the Adobe site first, got verified, then download it as a copy with our unique serial number included, run it, and it will fix everything, in minutes.  Then, offer us a separate email: upgrade to CS6 13.1.1 extended for $xx.  Now we can pay for a new serial number.  Win win.

[ClintGryke]

sungyle wrote:

Read these 270 exchange of conversations here again and Adobe will find that some customers had already tried that  and it did not work.

The reinstall works - always, it's the fix as long as one doesn't update to 13.02, just stick with 13.01. Where it hasn't worked is where the update itself didn't cause the problem. That is causing confusion. But in your case, it is the update for sure. Other confusion arises in the update numbering which is different for cloud people as against us perpetual license holders.

I don't know why Adobe have not put reinstall up top as the answer to this thread instead of the re-entering the serial number stuff which clearly doesn't work. Reinstall works where the problems were caused by the update.

[conroy]

Clint, Adobe do not want Mac users to run 13.0.1. They want to streamline technical support by providing it for the latest releases (13.0.1 and 13.1.1 for PC, 13.0.3 and 13.1.1 for OS X) only. I'm sticking with 13.0.1 on OS X for now, though.

[Noel Carboni]

sungyle wrote:

Do I understand it that you are saying :  way back, originally, in the beginning, I paid for and downloaded a copy of CS6.  That copy was actually CS6 extended.  When I activated it on day 1, there were some secret codes that suppressed the extended part and I was only able to activate the standard part and therefore, if I use my serial number today, I should get the standard part working?

Yes to the first part.  Yes to the second part too if you reinstall and don't update to the latest version released.

If you update TODAY to version 13.0.2+ or 13.1+ you will likely find the bug that causes Photoshop to forget your serial number and activation status to recur, just as it has for all the other folks here.  There's even a small possibility it will happen with 13.0.0 or 13.0.1.

I'm not saying the current situation should be considered acceptable.  I'm saying we have NO CHOICE but to accept it, because there is an unfixed bug.

Adobe has acknowledged it, and will get to it when they get to it.

This is not hard to understand.

-Noel

[benpren]

Just upgraded from Pshop CS4 to CS6 Standard on a mac pro with snow leopard 10.6.8.  CS6 is up to date for my OS and I have the latest updates for my OS X SL.

While attempting to open photoshop and begin working today it sprang the Photoshop CS6 EXTENDED Trial license window on me.  I figured if I entered my id and pass it would figure out that I am using STANDARD and have already registered.  Well, it did not work, and it is now stuck in the CS6 Extended Trial.

There is no reason I should have to uninstall and reinstall.  That just seams like such a poor attempt at a "fix" that doesn't appear to help anyway.  It's a brand new install that has only been on my mac pro for a bit over a week.

What the heck do I exactly have to do to get CS6 to work?

**update**  I just jumped on My Adobe and see that it now states I have no order history or software available.  Wow, this is just great.  How the heck did this happen?

[conroy]

benpren wrote:

it is now stuck in the CS6 Extended Trial. [...] What the heck do I exactly have to do to get CS6 to work?

There will be a fix for the licence problem soon. Until then, the trial has full functionality, so what features have you found to be not working?

[sungyle]

Nothing to do.  Just wait for Godot to return from holidays.

I am confident that Adobe Photoshop is the best of the best and will want to continue to remain the best of the best.  If they choose to abdicate, there are others standing by to replace them.  No fear.

By now, I think Adobe is already fully aware of what the situation is; where the problems are.

CS6 whatever is running OK by itself.  The trial copy we are using is truly fully functional so there is no impact by itself on performance.

It's the subroutine that calls the object after registration that is, for whatever reason, calling the wrong one.   It should call the one that will suppress "Trial mode only"  and  "CS6 standard if flag so and so is set as standard".

This subroutine itself will most likely be a separate object in the big program and should be quite easy for the software engineers to find it, check the flag setting codes and the problem will be fixed.

How long does it take depends on talent, dedication, customer oriented compassion, and all the corporate virtual Adobe can muscle up.

This should be a no-brainer for Adobe.

Happy New Year.

Cheers.

Bottoms up.

[benpren]

Excuse my ignorance in this matter.  But is photoshop checking the licensing over the internet when I start the app?  How does photoshop CS6 react when not online?  I better not see a license popup or have other issues when I am working offline.

Thanks for the help and advice.

[Noel Carboni]

Hate to say it, but chances are you're going to see an activation dialog whether you're online or offline.

-Noel

[KirstyMc]

LOL.  Noel - having read through this entire thread (and the other related ones) I think you should have asked Santa for a parrot for Christmas?  (or perhaps a sainthood)

Keep on keeping on!!

Happy new year to you, one and all

[benpren]

@KristyMc,  point taken

[KirstyMc]

@benpren - no offence intended!! And hey, everyone has a right to vent - I did!

Happy new year.

[sungyle]

I had worked Photoshop off line in Vienna, Bali and Cuba, no pop up screen.

In fact, I had no pop up screen worth screaming about with 13.0.1, 13.0.2.

For me, it is a 13.0.3 thing.

And I am sure it will be fixed.

Too many professionals out there are depending on Photoshop to send children to college.

These power users don't fool around and they don't call India when they have a problem.  They sell your stock to their children and you can be 10% down the financial cliff tomorrow.

That's why I am sure there will be a fix.

[Noel Carboni]

REAL power users come to this forum when they have a problem (or just want to learn more through helping others). 

Happy New Year everyone!

-Noel

[Gleber909]

Noel's right. The best place to find support is generally from other users. Chances are, if it's a bug or program glitch, someone else out there is going to have the same issue as you, and there'll be a thread started on these forums or elsewhere.

I think the larger problem is this: People are paying a lot for Photoshop, as they should since it's "the cadillac" of image-editing programs. They have a right to expect the same when it comes to support. For a lot of us, the Adobe suite of software costs more than the computer that we run it on. Activation and serial-number issues tend to make people panic.

Was this issue critical? No, but support should at the very least have been aware of the problem as soon as it was reported and began to gain traction on Adobe's own forums. An answer from the phone support folks like "We're aware of the serial number activation problem, and we'll have it fixed the first week in January. Until then, feel free to use the trial version. Your limited # of activations will not be impacted by this glitch." would have done wonders.

Going to try updating from 13.0.2 to 13.0.3 now, wish me luck.

[Rob16321]

This strange behaviour has happened once before, and today again. Didn't want to uninstall this undesired and unwanted test version and re-install everything again. So I glimpsed through this Adobe forum - and luckily found this thread.

Yes, Berry Young's hints did solve my problem, and I got back my "pure" PS CS6 version again.

But since this is not a new problem to Adobe I wonder why they haven't fixed the bug till now ...

Don't hope I always have to enter my serial on every minute update of Photoshop software!

Rob16321

By the way: Mac OS 10.8.2, PS CS6 13.0.3 x64