Photoshop CS6 suddenly a trial version of Extended.

[oldbalddude]

Launched Photoshop CS6 this morning, and suddenly it is a trial version of CS6 Extended. I did not ask for this, I do not want this, I bought, paid for and registered the regular version on the day it was released. I am not renting the software via that stupid creative clod thing, I bought it the regular way. What is happening here? Is this going to happen every time they release a minor update? How do I make it go away?

[J453]

Yikes. If you have to boot into safemode for the product or updates to install, it sounds like there is more likely something corrupted at the OS level. Most users are not having that sort of issue and simply installing the update for 13.0.4 or 13.1.2 correct the activation issue. Have you considered creating a new image doing a clean install of OS X?

[MarketingDen]

I'm not sure where you are getting information about a 13.1.2 update. I've looked and all I can see is a 13.0.4 update, which as previously noted, refuses to install on this machine.

The tip about booting into safe mode to get around the installer hang came from here:

http://forums.adobe.com/message/4385352  message 3.

There is a note about the serial number issue here:

http://helpx.adobe.com/creative-suite/kb/64-bit-creative-suite-applications-repeatedly.html

Note that that page currently says there is no known fix or workaround for this issue.

[Noel Carboni]

13.1.2 is available for those who have cloud subscriptions.  13.0.4 is available for those on Mac with perpetual licenses.  13.0.1 is available for those on PC with perpetual licenses.

Yeah, it's confusing.

-Noel

[Waker13]

Jeff,

I have replied on this issue before. I have Windows 7 64 bit and CS6 extended and have been fighting with this issue since January. I have spent HOURS on chats with various Adobe reps, letting them gather data off my computer, trying various things and nothing has worked. Why can't Adobe do some kind or work around or have your system accept indiviual serial numbers for those that are affected? I get suggestions to try updates, but they are for Mac computers. I have 13.0.1 and supposedly this is the latest available for Windows 7 64 bit.

Does Adobe really have any systems people working on this problem?

[uhanepono]

Hi Jeff, Having had this problem awhile ago on a mac the only thing that worked is to go back to the pre update (13.01) version and wait for a further update that fixes the problem and keep abreast of what's in this thread for possible developments. It may be there are no people working on this, seeings as they may think it's just mac but perhaps someone will come along now there is new action in the thread. Try rolling back to pre 13.01 state and see. Hope this helps you.

Waker13 wrote:

Jeff,

I have replied on this issue before. I have Windows 7 64 bit and CS6 extended and have been fighting with this issue since January. I have spent HOURS on chats with various Adobe reps, letting them gather data off my computer, trying various things and nothing has worked. Why can't Adobe do some kind or work around or have your system accept indiviual serial numbers for those that are affected? I get suggestions to try updates, but they are for Mac computers. I have 13.0.1 and supposedly this is the latest available for Windows 7 64 bit.

Does Adobe really have any systems people working on this problem?

[Byronqweerty]

I am another long suffering CS 6 / Win 7 customer. I have commented earlier in this thread. My CS6 still reverts to an extended trial on a regular basis. I keep watching this tread hoping to see a real solution or word of an update to solve the problem.

I am no longer holding my breath waiting for a fix from Adobe. I keep my CS6 serial number handy in a text file on my desktop and paste the number back in to CS6 whenever it asks. I don't know why Adobe can't find & fix this problem. (Adobe, you are quickly burning thru your customer sat and goodwill in my book)

If anyone from Adobe cares, here is my config info:

Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64

Operating System: Windows 7 64-bit

Version: 6.1 Service Pack 1

System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

Physical processor count: 4

Logical processor count: 8

Processor speed: 3395 MHz

Built-in memory: 8155 MB

Free memory: 6303 MB

Memory available to Photoshop: 7223 MB

Memory used by Photoshop: 59 %

Image tile size: 128K

Image cache levels: 4

OpenGL Drawing: Enabled.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

OpenGL Allow Old GPUs: Not Detected.

Video Card Vendor: ATI Technologies Inc.

Video Card Renderer: AMD Radeon HD 7570

Display: 1

Display Bounds:=  top: 0, left: 0, bottom: 1080, right: 1920

Video Card Number: 1

Video Card: AMD Radeon HD 7570

OpenCL Unavailable

Driver Version: 8.911.0.0

Driver Date: 20111025000000.000000-000

Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

Video Mode: 1920 x 1080 x 4294967296 colors

Video Card Caption: AMD Radeon HD 7570

Video Card Memory: 1024 MB

Video Rect Texture Size: 16384

Serial number: 91198116921943948103

Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

Temporary file path: C:\Users\Byron\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  C:\, 107.0G, 34.1G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

Additional Plug-ins folder: not set

Installed components:

   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

   ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768

   adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

   AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

   AdobeOwl.dll   Adobe Owl 2012/06/26-12:17:19   4.0.95   66.510504

   AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

   AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  

   AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

   AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

   AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

   adobe_caps.dll   Adobe CAPS   6,0,29,0  

   AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768

   ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

   aif_core.dll   AIF   3.0   62.490293

   aif_ocl.dll   AIF   3.0   62.490293

   aif_ogl.dll   AIF   3.0   62.490293

   amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

   ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768

   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

   Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768

   BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768

   boost_date_time.dll   DVA Product   6.0.0  

   boost_signals.dll   DVA Product   6.0.0  

   boost_system.dll   DVA Product   6.0.0  

   boost_threads.dll   DVA Product   6.0.0  

   cg.dll   NVIDIA Cg Runtime   3.0.00007  

   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

   CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

   CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768

   data_flow.dll   AIF   3.0   62.490293

   dvaaudiodevice.dll   DVA Product   6.0.0  

   dvacore.dll   DVA Product   6.0.0  

   dvamarshal.dll   DVA Product   6.0.0  

   dvamediatypes.dll   DVA Product   6.0.0  

   dvaplayer.dll   DVA Product   6.0.0  

   dvatransport.dll   DVA Product   6.0.0  

   dvaunittesting.dll   DVA Product   6.0.0  

   dynamiclink.dll   DVA Product   6.0.0  

   ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

   FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

   filter_graph.dll   AIF   3.0   62.490293

   hydra_filters.dll   AIF   3.0   62.490293

   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

   image_compiler.dll   AIF   3.0   62.490293

   image_flow.dll   AIF   3.0   62.490293

   image_runtime.dll   AIF   3.0   62.490293

   JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

   LogSession.dll   LogSession   2.1.2.1640  

   mediacoreif.dll   DVA Product   6.0.0  

   MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

   msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

   msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

   ONCore7.dll   ONCore   7.0.0.0  

   ONCoreFoundation7.dll   ONCoreFoundation7   7, 0, 0, 0  

   ONDocument7.dll   ONDocument   7.0.0.0  

   ONProxySupport7.dll   ONProxySupport   1.0.0.0  

   pdfsettings.dll   Adobe PDFSettings   1.04  

   Photoshop.dll   Adobe Photoshop CS6   CS6  

   Plugin.dll   Adobe Photoshop CS6   CS6  

   PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  

   PSArt.dll   Adobe Photoshop CS6   CS6  

   PSViews.dll   Adobe Photoshop CS6   CS6  

   SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

   ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

   tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

   TfFontMgr.dll   FontMgr   9.3.0.113  

   TfKernel.dll   Kernel   9.3.0.113  

   TFKGEOM.dll   Kernel Geom   9.3.0.113  

   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

   updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

   WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

   wu3d.dll   U3D Writer   9.3.0.113  

Required plug-ins:

   Accented Edges 13.0

   Adaptive Wide Angle 13.0

   ADM 3.11x01

   Angled Strokes 13.0

   Average 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Bas Relief 13.0

   BMP 13.0

   Chalk & Charcoal 13.0

   Charcoal 13.0

   Chrome 13.0

   Cineon 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Collada 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Color Halftone 13.0

   Colored Pencil 13.0

   CompuServe GIF 13.0

   Conté Crayon 13.0

   Craquelure 13.0

   Crop and Straighten Photos 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Crop and Straighten Photos Filter 13.0

   Crosshatch 13.0

   Crystallize 13.0

   Cutout 13.0

   Dark Strokes 13.0

   De-Interlace 13.0

   Difference Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Diffuse Glow 13.0

   Displace 13.0

   Dry Brush 13.0

   Eazel Acquire 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Embed Watermark 4.0

   Extrude 13.0

   FastCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Fibers 13.0

   Film Grain 13.0

   Filter Gallery 13.0

   Fresco 13.0

   Glass 13.0

   Glowing Edges 13.0

   Grain 13.0

   Graphic Pen 13.0

   Halftone Pattern 13.0

   HDR Efex Pro 2 2,03

   HDRMergeUI 13.0

   IFF Format 13.0

   Ink Outlines 13.0

   JPEG 2000 13.0

   Lens Blur 13.0

   Lens Correction 13.0

   Lens Flare 13.0

   Liquify 13.0

   Matlab Operation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Measurement Core 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Merge to HDR Efex Pro 2 2,03

   Mezzotint 13.0

   MMXCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Mosaic Tiles 13.0

   Multiprocessor Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Neon Glow 13.0

   Note Paper 13.0

   NTSC Colors 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Ocean Ripple 13.0

   Oil Paint 13.0

   OpenEXR 13.0

   Paint Daubs 13.0

   Palette Knife 13.0

   Patchwork 13.0

   Paths to Illustrator 13.0

   PCX 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Photocopy 13.0

   Photoshop 3D Engine 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Picture Package Filter 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Pinch 13.0

   Pixar 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Plaster 13.0

   Plastic Wrap 13.0

   PNG 13.0

   Pointillize 13.0

   Polar Coordinates 13.0

   Portable Bit Map 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Poster Edges 13.0

   Radial Blur 13.0

   Radiance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Read Watermark 4.0

   Reticulation 13.0

   Ripple 13.0

   Rough Pastels 13.0

   Save for Web 13.0

   ScriptingSupport 13.0.1

   Shear 13.0

   Smart Blur 13.0

   Smudge Stick 13.0

   Solarize 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Spatter 13.0

   Spherize 13.0

   Sponge 13.0

   Sprayed Strokes 13.0

   Stained Glass 13.0

   Stamp 13.0

   Sumi-e 13.0

   Targa 13.0

   Texturizer 13.0

   Tiles 13.0

   Torn Edges 13.0

   Twirl 13.0

   Underpainting 13.0

   Vanishing Point 13.0

   Variations 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Water Paper 13.0

   Watercolor 13.0

   Wave 13.0

   WIA Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Wind 13.0

   Wireless Bitmap 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   ZigZag 13.0

Optional and third party plug-ins:

   Camera Raw 7.3

   Nik Selective Tool 2.1.4.20894

   Perfect Effects 4 4.0.1

   Perfect Effects 4 Filter 4.0.1

   Perfect Effects 4 Smart Filter 4.0.1

   Topaz Adjust 5 10.0

   Topaz Clean 3 10.0

   Topaz Detail 2 10.0

   Topaz Detail 3 10.0

   Topaz Simplify 4 10.0

Plug-ins that failed to load: NONE

Flash:

   onOne

   Mini Bridge

   Kuler

Installed TWAIN devices: NONE

[Waker13]

Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64

Operating System: Windows 7 64-bit

Version: 6.1 Service Pack 1

System architecture: Intel CPU Family:6, Model:10, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

Physical processor count: 4

Logical processor count: 8

Processor speed: 2660 MHz

Built-in memory: 9207 MB

Free memory: 6367 MB

Memory available to Photoshop: 8179 MB

Memory used by Photoshop: 60 %

Image tile size: 128K

Image cache levels: 4

OpenGL Drawing: Enabled.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

OpenGL Allow Old GPUs: Not Detected.

Video Card Vendor: NVIDIA Corporation

Video Card Renderer: GeForce GTS 240/PCIe/SSE2

Display: 1

Display Bounds:= top: 0, left: 0, bottom: 1080, right: 1920

Video Card Number: 1

Video Card: NVIDIA GeForce GTS 240

OpenCL Unavailable

Driver Version: 9.18.13.1106

Driver Date: 20130118000000.000000-000

Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

Video Mode: 1920 x 1080 x 4294967296 colors

Video Card Caption: NVIDIA GeForce GTS 240

Video Card Memory: 1024 MB

Video Rect Texture Size: 8192

Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

Temporary file path: C:\Users\John\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

C:\, 456.6G, 272.8G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

Additional Plug-ins folder: C:\Program Files (x86)\onOne Software\Perfect Photo Suite 7\Plug-in Files\

Installed components:

A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112

ACE.dll ACE 2012/06/05-15:16:32 66.507768 66.507768

adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012

AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0

AdobeOwl.dll Adobe Owl 2012/06/26-12:17:19 4.0.95 66.510504

AdobePDFL.dll PDFL 2011/12/12-16:12:37 66.419471 66.419471

AdobePIP.dll Adobe Product Improvement Program 6.0.0.1654

AdobeXMP.dll Adobe XMP Core 2012/02/06-14:56:27 66.145661 66.145661

AdobeXMPFiles.dll Adobe XMP Files 2012/02/06-14:56:27 66.145661 66.145661

AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14:56:27 66.145661 66.145661

adobe_caps.dll Adobe CAPS 6,0,29,0

AGM.dll AGM 2012/06/05-15:16:32 66.507768 66.507768

ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56

aif_core.dll AIF 3.0 62.490293

aif_ocl.dll AIF 3.0 62.490293

aif_ogl.dll AIF 3.0 62.490293

amtlib.dll AMTLib (64 Bit) 6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00) 1.000000

ARE.dll ARE 2012/06/05-15:16:32 66.507768 66.507768

AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830

AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830

Bib.dll BIB 2012/06/05-15:16:32 66.507768 66.507768

BIBUtils.dll BIBUtils 2012/06/05-15:16:32 66.507768 66.507768

boost_date_time.dll DVA Product 6.0.0

boost_signals.dll DVA Product 6.0.0

boost_system.dll DVA Product 6.0.0

boost_threads.dll DVA Product 6.0.0

cg.dll NVIDIA Cg Runtime 3.0.00007

cgGL.dll NVIDIA Cg Runtime 3.0.00007

CIT.dll Adobe CIT 2.0.5.19287 2.0.5.19287

CoolType.dll CoolType 2012/06/05-15:16:32 66.507768 66.507768

data_flow.dll AIF 3.0 62.490293

dvaaudiodevice.dll DVA Product 6.0.0

dvacore.dll DVA Product 6.0.0

dvamarshal.dll DVA Product 6.0.0

dvamediatypes.dll DVA Product 6.0.0

dvaplayer.dll DVA Product 6.0.0

dvatransport.dll DVA Product 6.0.0

dvaunittesting.dll DVA Product 6.0.0

dynamiclink.dll DVA Product 6.0.0

ExtendScript.dll ExtendScript 2011/12/14-15:08:46 66.490082 66.490082

FileInfo.dll Adobe XMP FileInfo 2012/01/17-15:11:19 66.145433 66.145433

filter_graph.dll AIF 3.0 62.490293

hydra_filters.dll AIF 3.0 62.490293

icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615

icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615

image_compiler.dll AIF 3.0 62.490293

image_flow.dll AIF 3.0 62.490293

image_runtime.dll AIF 3.0 62.490293

JP2KLib.dll JP2KLib 2011/12/12-16:12:37 66.236923 66.236923

libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)

libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0

LogSession.dll LogSession 2.1.2.1640

mediacoreif.dll DVA Product 6.0.0

MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174

msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195

msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1

msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1

msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195

msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1

msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1

msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195

msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1

ONCore7.dll ONCore 7.0.0.0

ONCoreFoundation7.dll ONCoreFoundation7 7, 0, 0, 0

ONDocument7.dll ONDocument 7.0.0.0

ONProxySupport7.dll ONProxySupport 1.0.0.0

pdfsettings.dll Adobe PDFSettings 1.04

Photoshop.dll Adobe Photoshop CS6 CS6

Plugin.dll Adobe Photoshop CS6 CS6

PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 3.0.0.383

PSArt.dll Adobe Photoshop CS6 CS6

PSViews.dll Adobe Photoshop CS6 CS6

SCCore.dll ScCore 2011/12/14-15:08:46 66.490082 66.490082

ScriptUIFlex.dll ScriptUIFlex 2011/12/14-15:08:46 66.490082 66.490082

tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406

tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406

TfFontMgr.dll FontMgr 9.3.0.113

TfKernel.dll Kernel 9.3.0.113

TFKGEOM.dll Kernel Geom 9.3.0.113

TFUGEOM.dll Adobe, UGeom© 9.3.0.113

updaternotifications.dll Adobe Updater Notifications Library 6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 6.0.0.24

WRServices.dll WRServices Friday January 27 2012 13:22:12 Build 0.17112 0.17112

wu3d.dll U3D Writer 9.3.0.113

Required plug-ins:

3D Studio 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

Accented Edges 13.0

Adaptive Wide Angle 13.0

ADM 3.11x01

Angled Strokes 13.0

Average 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

Bas Relief 13.0

BMP 13.0

Camera Raw 7.3

Chalk & Charcoal 13.0

Charcoal 13.0

Chrome 13.0

Cineon 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

Collada 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

Color Halftone 13.0

Colored Pencil 13.0

CompuServe GIF 13.0

Conté Crayon 13.0

Craquelure 13.0

Crop and Straighten Photos 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

Crop and Straighten Photos Filter 13.0

Crosshatch 13.0

Crystallize 13.0

Cutout 13.0

Dark Strokes 13.0

De-Interlace 13.0

Dicom 13.0

Difference Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

Diffuse Glow 13.0

Displace 13.0

Dry Brush 13.0

Eazel Acquire 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

Embed Watermark 4.0

Entropy 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

Extrude 13.0

FastCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

Fibers 13.0

Film Grain 13.0

Filter Gallery 13.0

Flash 3D 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

Fresco 13.0

Glass 13.0

Glowing Edges 13.0

Google Earth 4 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

Grain 13.0

Graphic Pen 13.0

Halftone Pattern 13.0

HDRMergeUI 13.0

IFF Format 13.0

Ink Outlines 13.0

JPEG 2000 13.0

Kurtosis 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

Lens Blur 13.0

Lens Correction 13.0

Lens Flare 13.0

Liquify 13.0

Matlab Operation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

Maximum 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

Mean 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

Measurement Core 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

Median 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

Mezzotint 13.0

Minimum 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

MMXCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

Mosaic Tiles 13.0

Multiprocessor Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

Neon Glow 13.0

Note Paper 13.0

NTSC Colors 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

Ocean Ripple 13.0

Oil Paint 13.0

OpenEXR 13.0

Paint Daubs 13.0

Palette Knife 13.0

Patchwork 13.0

Paths to Illustrator 13.0

PCX 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

Photocopy 13.0

Photoshop 3D Engine 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

Picture Package Filter 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

Pinch 13.0

Pixar 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

Plaster 13.0

Plastic Wrap 13.0

PNG 13.0

Pointillize 13.0

Polar Coordinates 13.0

Portable Bit Map 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

Poster Edges 13.0

Radial Blur 13.0

Radiance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

Range 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

Read Watermark 4.0

Reticulation 13.0

Ripple 13.0

Rough Pastels 13.0

Save for Web 13.0

ScriptingSupport 13.0.1

Shear 13.0

Skewness 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

Smart Blur 13.0

Smudge Stick 13.0

Solarize 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

Spatter 13.0

Spherize 13.0

Sponge 13.0

Sprayed Strokes 13.0

Stained Glass 13.0

Stamp 13.0

Standard Deviation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

Sumi-e 13.0

Summation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

Targa 13.0

Texturizer 13.0

Tiles 13.0

Torn Edges 13.0

Twirl 13.0

U3D 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

Underpainting 13.0

Vanishing Point 13.0

Variance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

Variations 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

Water Paper 13.0

Watercolor 13.0

Wave 13.0

Wavefront|OBJ 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

WIA Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

Wind 13.0

Wireless Bitmap 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

ZigZag 13.0

Optional and third party plug-ins:

FocalPoint 2.1 2.1.1

FocalPoint 2.1 Filter 2.1.1

FocalPoint 2.1 Smart Filter 2.1.1

Perfect BW 1 1.0.1

Perfect BW 1 Filter 1.0.1

Perfect BW 1 Smart Filter 1.0.1

Perfect Effects 4 4.0.2

Perfect Effects 4 Filter 4.0.2

Perfect Effects 4 Smart Filter 4.0.2

Perfect Mask 5.2 5.2.1

Perfect Mask 5.2 Filter 5.2.1

Perfect Mask 5.2 Smart Filter 5.2.1

Perfect Portrait 2 2.0.1

Perfect Portrait 2 Filter 2.0.1

Perfect Portrait 2 Smart Filter 2.0.1

Perfect Resize 7.5 7.5.1

Perfect Resize 7.5 Engine Automation 7.5.1

Perfect Resize 7.5 Engine Filter 7.5.1

Perfect Resize 7.5 Filter 7.5.1

Perfect Resize Format 7.5.1

Plug-ins that failed to load: NONE

Flash:

onOne

Mini Bridge

Kuler

Installed TWAIN devices: NONE

[richardn]

Ashley,

Did you shut down the computer and power it off at the mains, then start it up again?

[ashleykaryl]

I did this before repairing permissions and it was fine. Immediately after repairing the permissions the problem came back. Having put back in the serial number it seems to be temporarily OK. 

I can try repairing permissions again now and then doing a restart if you like to see what happens.

[richardn]

I'm not an expert in this, I was just passing on what Barry suggested I do.

After I repaired the permissions the problem was still there for me. After powering down the computer then starting it up again Abobe was still asking for the serial number.

The next day when I switched on the computer and started up Photoshop CS6 no problem had gone.

I'm still on 13.0.2. I don't want to upgrade to 13.0.3 now that it's working OK.

This thing seems to be effecting everyone differently. I was just explaining that what Barry had suggested worked for me.

Sent from my iPhone

[Imaginative_nature15D5]

after these corrupted update only the bridge and acrobat are functionally.

indesign, illustrator and photoshop are not working.

who will pay the failure for the jobs i can't finish?

after installing the patch for 13.0.3. it is 13.0.3, not 13.0.2 - the problem further exists.

sorry, but - i have to work and since adobe is so interested that

it is impossible to open a file in an older version i'm not able to open any indesign

or illustratorfile - in photoshop all new features i needet are in the older version not

available.

[Stacey Bindman]

Hello Richard,

Could you please reqwrite this in easy-to-understand terms for a non-technophyle!

I've assembled PCs but never got into the code, so I have no idea what you wrote.

Most of the time I just use the software, and don't bother with the OS.

Thanks,

Stacey

[ClintGryke]

Stacey Bindman wrote:

Hello Richard,

Could you please reqwrite this in easy-to-understand terms for a non-technophyle!

Thanks,

Stacey

Forget about what Richard wrote. That works for some people but  in many cases, the problem just resurfaces.

What you need to do is:

1. Navigate to your Photoshop folder under (Hard Drive): Applications and you should see a file named Uninsntall Adobe Photoshop CS6 or something like that.

2. Click on it and follow the instructions - don't tick the option to Remove Preferences or you will lose all your prefs

3. When it is uninstalled, reinstall from the DVD  or downloaded version. You will need your serial number.

4. Go to the Adobe updates site and get the 13.01 update.

5. Install that.

6. If you need the more recent version of ACR, it is safe to update it from within Photoshop.

That should be it. You should have a working version which doesn't have the bug.

[castl1]

Well expressed. However you say it, it works.

[sungyle]

Easy?  Not for this ignorant, stupid, illiterate old man.

Step 3: What are the steps finding the downloaded version of CS6?  Where is it?  Do I have to go to an Adobe web site?  where in that web site?  How do I re-download my CS6?

Step 4: Got a link to the Adobe update site?  Do they list all the update version so I can choose which to update?  btw, if, in step 3, I downloaded a certain whatever CS6 to re-install, what version would that be?  Why do I need to update that?  I am ignorant, stupid, illiterate, old and timid.  This download (a whatever version), reinstall, update (to a less current version) does not look logical to me.  I am sorry.

How does that affect all my purchased plug ins?  The last time I updated to CS6, it took me a month emailing with all my plug in suppliers who had to tell me how to redownload reinstall all my plug ins and it took me a month...  Do I have to go through that again?  and by the end of next month, won't Adobe already come up with a fix?  They can't be more ignorant, stupid, illiterate and older than me, can they?  (Is it like by the time my rockets gets to Planet X, the kids 3 generation behind me has already arrived and built a city there awaiting my arrival... make sense?)

Just 10 minutes ago, again, I had to retype the 24 numbers in so I can work with a trial copy of CS6 extended with only 25 days left.  What the heck happened to that one I paid for that I am supposed to be able to use until I die (and that won't be too long if I keep on getting cheesed off this way...)

I paid cash for my car.  It's supposed to be mine with no milage limit.  I can drive to Canada, go across, drive down to Mexico, and not to have to worry about milage when I trade it in for a new one.  But, hey, I just woke up and found that the car dealer switched the contract and switched my car to a rental/lease car even I paid cash for the whole thing.  Now, I have only so many clicks left before they will charge me milage... unless, I am supposed to change the engine doing it in my kitchen and everything will be ok.  I am too fleaking timid to change the engine.  I am sorry. My bad.

Is there a class action somewhere I can join so I can sue the car dealership for contract violation?  Does anyone understand what I am saying? 

OK, I will go take an Asprine and sit down.  ttul.

[castl1]

It's very late here, so I'll address one question:

Go to adobe.com, then to My Adobe, then to Orders. You'll see your CS6

product. Click on the triangle and drop down the details. There you'll see

where to download it.

Download it. Open Photoshop. In the Help menu, click on updates. Untick

everything but Adobe Camera Raw 7.3. You may install that.

Then go to adobe.com, Downloads, and type in CS6 13.0.1. Download and

install ONLY that update.

You should be OK. I've had 4 days without any problems.

[joyseeker]

Still not working after update:

Photoshop 13.1.1 for Creative Cloud

There was an error downloading this update. Please quit and try again later. Error Code: U43M1D207

I have Photoshop CS6 in Cloud Creative.  I saw a problem with Photoshop CS6 when I could not create a new document nor open an existing one.  I clicked on the links in Help and saw that it thinks it's a Trial Version.  And there were no updates needed then.  Now after 3 hours, there are updates, but as you see above when I ran them, they didn't work.  I've already lost 3 hours of dev time tonight -- please, Adobe, fix the problem so I can work tomorrow (Sunday)!!

[joyseeker]

I ran the update again, and this time it went through.  But I still cannot create a new file or open anything.

[ClintGryke]

joyseeker, you seem to have a different problem which may but is probably not directly related to what we have been discussing here. I don't know how the Creative Cloud works as I just have CS6 with a perpetial license but, if that happened to me. I would try first resetting the PS prefs and if that didn't work I would reinstall the program (and I would not go on to the most recent updates). I don't know if that would work for you  - I am a mere user not an expert.

[joyseeker]

I opened Photoshop this morning and all's working.  I have no idea what happened to Photoshop last night!

[sungyle]

Thank you.

I am lucky it is only 1 am here.

I have only 6 more photos from the funeral to do.

I promise you, I will seriously consider the uninstall, go back to 13.0.1 after my job is finished.  For now, I will not rock my boat going under the hood, not yet.  I want to be sure my feeble humble little computer system will continue to work a little longer so the widow will see her photos.

I must thank everybody in here who assure me that I am not crazy; that there is indeed a problem with Adobe.

I am also most grateful to hear that Adobe is now aware of the problem and is working on a fix.

I hope that the fix will be there before I really need to get under the hood.

Photoshop is a good program. These guys are very professional. It had been working well before and I am sure it will work well in the future.

[dtspin3333]

After a fourth time getting the evil pop-up I dedicded to forget inputting my serial number again...it clearly doesn't work.  I decided to follow ClintGryke's advice and uninstalled CS6 13.03 and reinstalled CS6.  I then updated to 13.0.1 and also to the latest ACR.  All my preferences and plugins are still in place and all is well. 

Thanks, Clint for the excellent instructions..they worked perfectly.

I hate to say this, but I will not be installing any future updates just because Adobe says they are available.  I'll wait awhile, check this forum for any problems, and then decide.

Sure hope this reinstall works.

Dave

[Stacey Bindman]

Hi Clint,

Thanks for the easy-to-follow instructions.

For myself, the main problem with technology is that instructions are too complex.

As an example do a search for Adobe Channels in Photoshop, and you'll see what I mean. The problem (for myself) is that easy-to-follow

instructions are not just limited to Adobe and their site for "Help" on Channels. Buy a PS book, check blogs, check tutorials, You-Tube, and it's always
"the same, the same".

I used to teach photography and I always had to "break things down to very simple terms and levels". Even f-stops and A = (area of a circle) was too complex for junior college students. The  correlation of the f-stops to lens area (f 2, f 2.8, f 4, f 5.6 - each number is 1.4x larger or smaller >> 1.4 x 1.4 = 2X more area >>> lets in 2x more light or 1/2 as much. That went above everyone's head (That's advanced calculus I used to hear from 18-60 year old students!). I then broke that down to hoses >> diameters >> time to fill a bucket with water - that worked better! 

Adobe sends out Beta versions to advanced Photoshop people and pros, but forgets that 70% of users are advanced photo amateurs, and people just liking to do their own editing.

So books, software and so forth end up being written for a totally different market than the people using the product!

Thanks,

Stacey

[ClintGryke]

Jo Ann, if you don't need any of the stuff as explained in the blog post, I would definitely recommend you reinstall to 13.01. I've had no problem whatseover since I did it.

[jdiii]

Another "me too."  Performed the 13.0.2 "upgrade" and got put in 30 day trial mode.

NOT happy.

Adobe needs to issue an update to fix this immediately.