Photoshop Font Issue [Could not complete your request because loaddeepfont cache in getdeepfontcache

New Here ,
May 08, 2022 May 08, 2022

Copy link to clipboard

Copied

Getting this error when trying to load up font list

 

Have uninstalled all installed fonts

Ran Photoshop font test script

Cleared PS font cache and Windows font cache

 

Help please!

TOPICS
Windows

Views

839

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 09, 2022 May 09, 2022

Copy link to clipboard

Copied

If you go to Type > Font Preview > and set to "None" and relaunch Photoshop, does the error go away?

 


Senior Product Manager - Customer Advocacy - Digital Imaging

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 09, 2022 May 09, 2022

Copy link to clipboard

Copied

Hi Jeffrey,

 

Thanks for your response - unfortunately that did not work.

 

Other fixes I have tried, deleting CT font cache, deleted temp files (including recycle bin)

Disabled adobe fonts

Fresh Photoshop install

 

I can't seem to fix this issue or at least find a workaround

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 13, 2022 May 13, 2022

Copy link to clipboard

Copied

Anyone???

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 13, 2022 May 13, 2022

Copy link to clipboard

Copied

Two things to try:

Let's make sure we're in a default state and there are no stale settings somewhere:
Restore your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
Does it work correctly?
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.
If it does solve the problem, I would like to get the folder of settings to try and figure out what is bad with them.

 

The second thing to try is: Try creating a new Admin user account and run Photoshop from the new user account to see if the problem goes away: https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html#permissions


Senior Product Manager - Customer Advocacy - Digital Imaging

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 13, 2022 May 13, 2022

Copy link to clipboard

Copied

Thanks for the response,


Resetting preferences has worked over the last day or two - not 100% everytime but it seems to be the best way of getting around the issue. Obviously, its not ideal so could you take a look at my settings folder perhaps? How would I go about sending this over to you?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 13, 2022 May 13, 2022

Copy link to clipboard

Copied

Use CC files or dropbox to share a download link.


Senior Product Manager - Customer Advocacy - Digital Imaging

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 13, 2022 May 13, 2022

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 13, 2022 May 13, 2022

Copy link to clipboard

Copied

LATEST

@Marcus5FAD 
Can you follow these steps to clear deep font cache too?

Delete all Photoshop font cache files

The Photoshop font cache contains the enumerated list of fonts and font features installed to the system that Photoshop can use. Deleting this font cache file will allow Photoshop to create a new one.

MACOS

  • Quit Photoshop and the Creative Cloud desktop app

  • Delete the CT Font Cache  and FontFeatureCache folder and empty the Trash

WINDOWS

  • Exit Photoshop and the Creative Cloud desktop app

  • Navigate to \Users\[user name]\AppData\Roaming\Adobe\Adobe Photoshop <version>
  • Delete the CT Font Cache  and FontFeatureCache folder and empty the Recycle Bin
  •  

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines