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Photoshop Font Issue [Could not complete your request because loaddeepfont cache in getdeepfontcache

Community Beginner ,
May 08, 2022 May 08, 2022

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Getting this error when trying to load up font list

 

Have uninstalled all installed fonts

Ran Photoshop font test script

Cleared PS font cache and Windows font cache

 

Help please!

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Adobe Employee ,
May 09, 2022 May 09, 2022

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If you go to Type > Font Preview > and set to "None" and relaunch Photoshop, does the error go away?

 


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
May 09, 2022 May 09, 2022

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Hi Jeffrey,

 

Thanks for your response - unfortunately that did not work.

 

Other fixes I have tried, deleting CT font cache, deleted temp files (including recycle bin)

Disabled adobe fonts

Fresh Photoshop install

 

I can't seem to fix this issue or at least find a workaround

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Community Beginner ,
May 13, 2022 May 13, 2022

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Anyone???

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Adobe Employee ,
May 13, 2022 May 13, 2022

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Two things to try:

Let's make sure we're in a default state and there are no stale settings somewhere:
Restore your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
Does it work correctly?
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.
If it does solve the problem, I would like to get the folder of settings to try and figure out what is bad with them.

 

The second thing to try is: Try creating a new Admin user account and run Photoshop from the new user account to see if the problem goes away: https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html#permissions


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
May 13, 2022 May 13, 2022

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Thanks for the response,


Resetting preferences has worked over the last day or two - not 100% everytime but it seems to be the best way of getting around the issue. Obviously, its not ideal so could you take a look at my settings folder perhaps? How would I go about sending this over to you?

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Adobe Employee ,
May 13, 2022 May 13, 2022

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Use CC files or dropbox to share a download link.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
May 13, 2022 May 13, 2022

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Adobe Employee ,
May 13, 2022 May 13, 2022

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@Marcus5FAD 
Can you follow these steps to clear deep font cache too?

Delete all Photoshop font cache files

The Photoshop font cache contains the enumerated list of fonts and font features installed to the system that Photoshop can use. Deleting this font cache file will allow Photoshop to create a new one.

MACOS

  • Quit Photoshop and the Creative Cloud desktop app

  • Delete the CT Font Cache  and FontFeatureCache folder and empty the Trash

WINDOWS

  • Exit Photoshop and the Creative Cloud desktop app

  • Navigate to \Users\[user name]\AppData\Roaming\Adobe\Adobe Photoshop <version>
  • Delete the CT Font Cache  and FontFeatureCache folder and empty the Recycle Bin
  •  

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Community Beginner ,
Oct 18, 2022 Oct 18, 2022

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Just popping in to say that this method worked for me just now with the exact same error as OP.

WINDOWS

  • Exit Photoshop and the Creative Cloud desktop app

  • Navigate to \Users\[user name]\AppData\Roaming\Adobe\Adobe Photoshop <version>
  • Delete the CT Font Cache  and FontFeatureCache folder and empty the Recycle Bin

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New Here ,
Oct 19, 2022 Oct 19, 2022

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Cuando doy click para elegir una fuente, me sale ese error. Que hago?Sin-título-1.jpg

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New Here ,
Nov 25, 2022 Nov 25, 2022

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Eu tô com esse problema ao selecionar fonte 😕B69F6E1D-F281-4C7F-8696-5CDB23FB8019.jpeg

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