Could Not Complete Request because LoadDeepFontCache in GetDeepFontCache Failed

Report · Mar 09, 2024

When I launch photoshop and try to use the type tool I get the following error.

"Could Not Complete Request because Load Deep Font Cache in Get Deep Font Cache Failed"

I have tried deleting CT Font Cache and Font Feature Cache numerous times. I have also tried uninstalling and reinstalling photoshop. I noticed in creative cloud that one font failed to load so I deleted it completely and still no luck. I am also trying to chat with live support but they don't answer.

Any help is appreciated!

Report · Oct 10, 2024

Bom dia, conseguiu resolver este erro? Pois me encontro na mesa situação e não consegui resolver até agora.

Report · Oct 10, 2024

@mrmixit_hotmail Yes I had that happen as well at one stage. Think I just uninstalled and installed older version to fix, as stated above by Tjeer66 the Beta version 26 seems to work OK for text. I wonder if they have fixed something in the Beta or its just the creatiion of new/differant cache folders that fixing it.

Report · Oct 11, 2024

That worked for me too. Thanks.

Report · Oct 11, 2024

i found a version that works, uninstalled photoshop

and installed previous versions 1 by 1 until i got to 25.4

https://helpx.adobe.com/download-install/using/install-previous-version.html

Report · Oct 14, 2024

This worked for me with this issue... Finally. Now if I can get my floating toolbar to show the icons in the box I'll be back to normal.

Report · Oct 16, 2024

Does anyone get this message whenever trying to change the font? I deleted the font cache. Reinstall Photoshop, nothing seems to fix it except going back to version 24. I just updated to 26 hoping that it got fixed but i was wrong. And my tool icons are missing as well.

Report · Oct 25, 2024

Não tenho certeza se é definitivo, mas o que resolveu comigo foi desisntalar o adobe creative cloud e apagar todos os dados da adobe do computador, temp, %temp%, appdata, arquivos e programas... e depois instalar novamente.

Report · Nov 04, 2024

updated to version 26.0, get the error again.

I have tried deleting CT Font Cache and Font Feature Cache

doesn't fix it in this version either

Report · Nov 04, 2024

same here...i have removed PHotoshop and Lightroom Classic numerous times, reinstalled...same issues. Cleared font caches many times....no change. Is it time to find another software?

Report · Nov 06, 2024

Still no real fix to this problem after all the comments but it is marked as solved? Clearly adobe does not care about its users. I hate that I have to find a new software to use as I have been a loyal adobe user for many years. But it is extremely too expensive anyway. These continuous problems with the new versions are destroying my business. Have to find a new solution today.

Report · Nov 06, 2024

I got a hold of the service and remedy this problem for me...
Can't remember but they had me go into a folder on the computer and delete
I think.
You should call them.

Kevin

Report · Nov 07, 2024

Boa noite, cara a única solução que tive e deu certo pelo menos até agora, foi tentar instalar as versões antigas, cheguei na versão 25.0 e ficou normal. sem esse problema. Mas solucionar esse bug da Adobe, não deu não.

Report · Nov 14, 2024

Confirmo que bajar a la versión 25.0 es lo que momentáneamente me solucionó el problema. Resigné funciones de IA por las que pago la suscripción, pero al menos puedo trabajar. Por favor servicio técnico de Adobe Photoshop, brinden una solución a este problema. Sin la libertad de elegir tipografía / fuente no se puede trabajar.

Report · Nov 19, 2024

I gave up. Adobe doesn't seem to be able to fix this bug. I found the following solution for myself: I select the font via the Glyphs dialog. Select the Glyphs panel for selecting the font - and then let's hope and pray that Adobe fixes this annoying bug.

Report · Dec 11, 2024

@AnnexSoftworks I whole heartedly agree with you. This issue has slowed my workflow considerably. I am looking more closely at Canva.

Report · Dec 14, 2024

Issue still persists with latest version, as per ~Eddy~ post can change it via glyphs panel.

Now getting annoying pop ups from Adobe to upgrade to latest version! If you fix it Ill use the damn thing!

Adobe Photoshop Version: 26.1.0 20241113.r.121 158e617 x64
Number of Launches: 109

Report · Jan 05, 2025

Hola! tengo el mismo problema, borrando las carpetas FontFeatureCache y CT Font Cache el problema parece solucionarse. Pero una vez que se vuelve a abrir el problema regresa. Alguien ha podido solucionarlo definitivamente?

Report · Jan 05, 2025

I got the same error repeatedly, and could not fix it. I tried deleting the cache folders as suggested in the forums. (Failed) I tried uninstalling all Adobe products and reinstalling then. (Failed). I tried restarting Windows and keeping apps. (Failed).

Only two solutions helped:

1. Revert to old versions of Photoshop. I had to go back 6 or 7 versions to 2022 or 23.

Or

2. I backed up all my fonts, then downloaded new windows installation files and reinstalled the OS. Then I installed the latest version of Photoshop, then reinstalled the fonts 100 at a time, testing several in PS each batch. They all installed and the error has not come back for 2 weeks.

All the best.

John

Report · Jan 06, 2025

Same here,tried everything mentioned on this thread, only a clean install of Windows (and upgrade to 11) seems to have fixed it for me........so far..

Not getting too excited though, will wait until the next photoshop update, see if that breaks it again.

Report · Jan 08, 2025

The bug must be in one of the late updates 25.????

I uninstalled the latest update version and reinstalled Photoshop 2024. Deep Font get isa working.

Report · Jan 11, 2025

Joining the impacted list.

Report · Jan 12, 2025

¡Sí, lo hice!
Lo que funcionó para mí fue desinstalar Photoshop y Creative Cloud,
eliminar todos los datos de Adobe en la computadora y luego instalarlos
nuevamente.

Report · Jan 14, 2025

the onky thing i found that worked was uninstalling photoshop comoletely then installing an older version, i have 25.4 now and it works

Report

Same here. Toolbars gone, fonts don't work anymore and going back to version 25.4 fixed it so it's really a Photoshop Issue and I'm not going to reset my whole system for only one bugged program.