Photoshop freezing at 99% when saving file.

New Here ,
Dec 08, 2019 Dec 08, 2019

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Hi. At about a week long I cant save files with smart objects and smart effects. Saving always freezing at 99% and force quit is needed. After Im not able to start PS and I need to restart mac. All the changes I made are lost of course. Is it a bug or is there any solution? Thx

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correct answers 1 Correct answer

Adobe Community Professional , Apr 08, 2021 Apr 08, 2021
Hi @Mallory5FE2 , Sorry to hear about your damaged file. Please follow the information at https://community.adobe.com/t5/photoshop/photoshop-freezing-at-99-when-saving-file/m-p/11651448#M491185  This should resolve the problem. If you are saving to local disk then the small files have used up all your memory and your virtual memory is not sufficient to manage the files. Follow the instructions for the settings suggested and remove files you are finished with or not working with to an external dr...

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Adobe Community Professional ,
Feb 07, 2020 Feb 07, 2020

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This is a Catalina noted issue.

Drives that previously worked are now showing read-only status in Catalina.

https://iboysoft.com/ntfs-for-mac/how-to-solve-external-hard-drive-read-only-mac-without-formatting.... 

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Participant ,
Feb 07, 2020 Feb 07, 2020

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No, it isn't Catalina specific.  I'm still on Mojave and am having the same problem.

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Participant ,
Feb 07, 2020 Feb 07, 2020

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I want to repeat, that it's NOT CATALINA.   I'm using Mojave.  

 

I've been using Photoshop for around 10 years now, and always saved to an external hard drive.  This problem has only occured during the last week or so for me.

 

What I have done is go back to version  20.0.8 and the problem is not recurring.  

 

Before I did that, and still on 2020, I would go Close Image, and get the "Do you want to Save before closing"  Click yes then watch the blue progress bar at the bottom left of the image as it was saving, when it got stuck at 99% there was a little x at the right of the bar.  If I clicked on that, which was presumably a "Cancel" button, the file would close, but was also saved OK.

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Adobe Community Professional ,
Feb 07, 2020 Feb 07, 2020

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Hi Richardn, 

Can you say if you experience freezing requiring restart when you perform the task of clicking on the "x"?

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Community Beginner ,
Feb 07, 2020 Feb 07, 2020

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In my case, I had to "force quit" it. Then it won't launch again unless if I log out or restart my Mac. 
sometimes PS recovers the files & in most cases it does NOT. More worse, it damages the source file! 

FYI, I've uninstalled PS 20 entirely, restarted my computer!
- Removed all previous versions of PS along with the presets.

- Installed fresh brand clean PS from Adobe website. 
- I follow the installation steps clearly. Yes I gave full access to PS by Catalina Secueity.

- It opened up and guess what?? It freezes again!!!!!

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Adobe Community Professional ,
Feb 07, 2020 Feb 07, 2020

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are you saving locally or to an external.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Feb 07, 2020 Feb 07, 2020

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I was saving on my external HD.. when I started reading here about the problem, I started saving on my local HD but no difference.. it crashes anyway! 

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Adobe Community Professional ,
Feb 07, 2020 Feb 07, 2020

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I dont have these issues on my Mojave setup with 2020 or 2019. Only on Catalina.

I also have experienced the same file loss situation saving to a network share from Microsoft Office 365 (Excel).

 

I'm not going to repeat this over and over.

Believe what you will but here is the situation post-Catalina.

The added security measures enacted on Catalina caused two fundamental issue:

1. Catalina no longer works with non-Mac formatted external drives when saving from an application.

2. Catalina enacted more security that requires some (not all) applications to be "white listed" by the System in order to save to any HD.

 

Even with both solutions in place (Mac formatted drive, etc.) you are still left with the age-old issue of saving to a network or external drive from Photoshop:

Photoshop and your local HD write speed is much faster than a network or external drive.

It's like using a fire hose to pump water and trying to put the same volume and speed through a garden hose.

There is a bottleneck and while Photoshop thinks it's done writing the file, your target location (other than local) has to buffer to finish writing.

So Photoshop stalls out at XX% before finishing.

When you force quit - the file can become truncated and corrupted (if not you got lucky).

 

This is not a new issue, it is the reality of hardware and software speeds.

What's new is Catalina's security measures has made this exponentially worse.

 

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Feb 07, 2020 Feb 07, 2020

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Out of all Adobe applications Catalina is discriminating against PS 2020. 🤦🏻‍:male_sign:🤦🏻‍:male_sign: I don't buy what you said.. it's just the most recent update of adobe photoshop 20.1 that ruined all the beautiful long-standing Adobe reputation.. unfortunately! 

everything was very normal before that 🤬🤬 update, but no one listen!😒

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Participant ,
Feb 08, 2020 Feb 08, 2020

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And I don't want to keep repeating myself over and over. For me it's NOT CATALINA!  I have deliberately not updated to Catalina because I wanted to wait until Adobe was working OK with it. 

Photoshop 2020 seemed to be working fine with Mojave until the last update, and then the problems started. 

For ten years I have been saving to external drives with no problems. 

Once again, I'm not using Catalina, so how can that be the problem?  I think you are willfully misunderstanding because you think you know the answer. 

And by the way, what is an "Adobe Community Professional"?  Do you work for Adobe, or is that some sort of rank you've been given for the number of times you post on here?  No offence intended, just curious. 

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Adobe Community Professional ,
Feb 08, 2020 Feb 08, 2020

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Hi Richard,

ACPs are not staff members but volunteers who assist in specialized areas.We provide feedback channel to Adobe's product teams. Forums are mainly monitored by Photographers and ACPs, Occasionally staff members will respond to questions, but not frequent. When they do you will see the Adobe icon beside their names and pictures. To get staff members attention you need to utilize "Contact us". Because I have reason to believe that the Photoshop 2020 issue is not an OS issue, from the initial stage of my participation on this thread I started directing user to Adobe via direct contact. Instructions that was given to us I also spent time to post to this forum expecting users to follow so that the issue can be promptly fixed. The more complain of the same issue that reaches Adobe creative team with details, the faster the problem will be fixed. But it seem many persons who post to this thread do not read before posting, so we end up with in excess of 3 pages of "Me too" and other  non-productive discussions. We all need to get out of the easy habit of blaming devices for problems and start thinking about how we can work together to get real problem solved. In this case, it is simple; follow instructions and wait for an answer either by updates solving the problem or by e-mail response. 

 

You may read more about ACPs at https://community.adobe.com/t5/community-help/meet-the-experts/td-p/4788640?page=1

You may note that our flag/icon has changed since the launch of the new forum.

Best wishes

JG

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Adobe Community Professional ,
Feb 10, 2020 Feb 10, 2020

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Hi Richard,

We are not "willfully misunderstanding the problem" - the OP was about Catalina and most repsonses on this thread are related to that issue.

As for your issue - what specific version of Mojave, Mac and External HD are you using?

How is the external connected to your Mac?

There are reports of externals not working the same with Mojave, but not as extensive as Catalina.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Feb 11, 2020 Feb 11, 2020

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I'm not on Catalina either and have the same problem.  I've just spent an hour and a half I won't get back creating a file I'm about to lose.  I'm also getting End of File messages when they go back to LR and files showing up as a mass of coloured lines from time to time.

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Adobe Community Professional ,
Feb 11, 2020 Feb 11, 2020

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Are you saving to an external drive directly?

What is the format of the drive? How is it connected to your Mac?

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Feb 20, 2020 Feb 20, 2020

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I'm sorry, but this is not a Catalina issue. I am running Photoshop 2020 on an iMac with Catalina, I did not have these issues when I was using photoshop 2019 on Catalina. When I save a jpg to my external hard drive, or any other '1' layer image, it saves just fine. The problem begins when I want to save a psd file with a layer mask. I repeat, it is only happening when my work includes a layer mask. I'm in college, and the lecturers want 'all layers' to be present in our work. I purchased Affinity Photo and it saves all images just fine, including psd files with layer masks to my external hard drive. Please help fix this, or I am going to have to give up adobe. I have been using Photoshop since its inception. I cannot believe this is where we are. Affinity Photo costs less than £50 with no recurring monthly fees. I opened it and masked an image and saved it in half the time that it takes photoshop to do this. I love Photoshop. I love Camera Raw, I want to keep using it. The only reason I purchased Affinity Photo is because I have a brief due and I am working against the clock. As a student, I cannot afford to throw precious money at a program that will not save masked layers. 

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Adobe Community Professional ,
Feb 21, 2020 Feb 21, 2020

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Photoshop has always warned about saving to an external device long before Mojave and Catalina.

Catalina just added another layer of complexity that made it much worse even outside of Photoshop.

Issues saving to external drives is nothing new.

If you follow the method of save local and drag over it's safer.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Dec 18, 2019 Dec 18, 2019

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I'm on a PC and same thing is happening here.

 

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Adobe Community Professional ,
Dec 19, 2019 Dec 19, 2019

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Hi Claytonc,

Sorry About your experience. I assume you are using Windows 10 that was digitally activated. 

I also assume you are not using a trial version of photoshop cc 2020  that has expired.

Check to make sure you have the latest updates for your operating system.

If you did not set Creative Clouds to auto update, check for the latest updates. The latest update should have a fix for pc. My crash issue was fixed with the latest updates.

If all is well with the above areas and in relation to the activities on your computer there is enough memory, and sufficient space on your hard drive, then please try the suggestion at 

https://community.adobe.com/t5/photoshop/photoshop-freezes-when-opening-raw-file/td-p/9287632

 

Please let us know if this helps

Best wishes 

JG

 

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Adobe Community Professional ,
Dec 19, 2019 Dec 19, 2019

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What does "same thing" mean? Does it go to 99% and then stalls?

This thread concerns an issue that seems to be very specifically connected to MacOS Catalina, external drives and a certain formatting (can't recall which). If you don't have the same symptoms it's likely a different issue, and you should start a new thread. Describe exactly what happens, including any error messages if any.

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Explorer ,
Dec 20, 2019 Dec 20, 2019

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Yes it goes to 99% then stalls. Although in the days following the issue has not been occurring. When I reported the issue it was occurring 20 times a day and in the last couple of days it has not appeared once.

Yet another from AMR's iPhoneZooperDooper

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New Here ,
Jan 11, 2020 Jan 11, 2020

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I have the same issue.  I am using mac and  I also tried to save to desktop and the issue did not resolve. 

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Adobe Community Professional ,
Jan 11, 2020 Jan 11, 2020

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Just a point to note: following this conversation, and others it would appear the issue has been since the introduction of MacOS Catalina. If that is the case, based on what I understand over the years of using computers (Windows) the developer(s) of the OS also need to add patches to accommodate compatibility. This is usually made easier when permission is given for access to take samples of your personal activities. Therefor it would not just be on Adobe's side to make adjustments, but also on the side of the OS. Unfortunately we do not have any way of knowing where the real issue is except through direct communication with either parties. Hence it is important to send these reports directly to where they should go. In the case of Adobe, follow the instructions I outline. 

 

There don't seem to be a work around except you wish to follow the advise at https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html

Best wishes

JG

.

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Adobe Community Professional ,
Feb 27, 2020 Feb 27, 2020

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Thanks for posting this link, Jacquelin.

 

Users following this thread may be most interestedd in this part of that page:

Saving doesn't complete when saving to an exFAT formatted drive

 

 

-Warren

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Community Beginner ,
Apr 17, 2020 Apr 17, 2020

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I have a mac pro desktop version 64g memory I have 7 external drives 43TB  plus 256gb SSD main drive, i hate to think I have to format all these drives

there has to be a fix somewhere, never happened till I upgraded to Catalina

 

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Adobe Community Professional ,
Jan 13, 2020 Jan 13, 2020

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For Catalina Users:

Go to Apple System Preferences>Security & Privacy > Privacy tab > Full Disk Access.

Make sure Photoshop is in this list and checked (active). If not hit the + sign and add it to the list.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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