Photoshop freezing at 99% when saving file.

[Johnee_Oneal]

Hi. At about a week long I cant save files with smart objects and smart effects. Saving always freezing at 99% and force quit is needed. After Im not able to start PS and I need to restart mac. All the changes I made are lost of course. Is it a bug or is there any solution? Thx

[jimo66]

I have a mac pro desktop version 64g memory I have 7 external drives 43TB  plus 256gb SSD main drive, i hate to think I have to format all these drives

there has to be a fix somewhere, never happened till I upgraded to Catalina

[Kevin Stohlmeyer]

For Catalina Users:

Go to Apple System Preferences>Security & Privacy > Privacy tab > Full Disk Access.

Make sure Photoshop is in this list and checked (active). If not hit the + sign and add it to the list.

[rodw17272230]

Hi, When I recently upgraded to Catalina OS I encountered this situation where my PS 21.1.0 would freeze at 99% saving to my external hard disk. After going back and forth between Apple and Adobe help desks, an Adobe agent helped and checked off Full Disk Access to PhotoShop 20. It worked fine a few times and has now returned. I suggest that it beyond impractical to recommend that a photographer save to a local hard disk. I have close to 10 TB of image files, and this is constantly growing. Any more suggested fixes?

[Kevin Stohlmeyer]

Reformat your external per Apple instructions.

[AmrEzzedeen]

It is NOT Catalina!! It's adobe PS 20. Period.

[visualcortex]

Having the same issue on Windows 10. It does save eventually, but stuck on 99% for a minute or so. PSD Compression could be the culprit, as depsite the 99% complete, you can watch the file saving in super small increments. Considering we have 128gig of ram, 64cores, Samsung pro SSD's with plenty of space free and scratch this is super frustrating. Not saving over a network share either, and even if we were, we are runing 10GBE networking with SSD Cache drives on the server. 

[tomr85443478]

Me too. With latest Windows 10 and latest Photoshop CC, and no changes to hardware, Photoshop has started to stall at 99% for an annoying period of time. My local drive is 75% filled wth 586GB free.

If it's a permissions issue, I'll need help as I don't understand why my apps don't have full permissions through my admin user account.

[jacquelingphoto2017]

Hi Tom,

With Windows 10, if Windows Security blocks your application, a notification usually pops up to the lower right side of the monitor. But just in case you did not notice, at the extreme right end of the tray is an icon that turns black whenever there is notification available.

Click on that icon.You will notice a dialogue box slides out from the right of the monitor.

Look to see if you see one or several "Virus & Threat Protection" notice.

Click on the notice and the security settings page will open showing a list of what is blocked to the right of which will indicate "High", or "Low risk".

Photoshop would have "Low" beside it, hence you can click on one of which you see low.

Then allow the app to make changes. This will open up the details of the list so that you can find out if Windows Security have been blocking Photoshop.

If or when you identify Photoshop, just click "Allow". That will work if Windows Security has been blocking Photoshop. 

If you have other security apps on your system, then you will need to say what and hope someone will be able to assist you.

Best wishes

JG 

[defaultel6elq9476hs]

Hi, i wanted to know if you have any answer about this issue.

I have High sierrra and PS 2020 and i still have this problem.

can you help me?

[PECourtejoie]

@defaultel6elq9476hs can you check the version of Photoshop that you have in help>system info... ?

[defaultel6elq9476hs]

Photoshop 2020 

21.0.3

[PECourtejoie]

Did you try updating to the latest version?

[Redbird Studios Arizona]

I'm having the same issue on my MacBook Pro 2017 (16 RAM).  It's super frustrating.

[D Fosse]

https://feedback.photoshop.com/photoshop_family/topics/photoshop-2019-cc-vs-macos-catalina-doesnt-sa... 

[Kevin Stohlmeyer]

Per the OP - Photoshop isn't crashing, it's stalling at 99% so the users are force-quitting the app.

[jacquelingphoto2017]

Hi kstohimeyer, 

I suggest you follow the information I post here re crash report, except you will state that it stalls at 99% saving forcing you to quit the app. Please state whatever procedure you use to quit the app and that a crash report utility did not pop up.

Best wishes

Jacquelin

[jacquelingphoto2017]

Hi everyone, 

We are really sorry about the inconvenience the crash issue must be causing your. However for it to be fixed this is what each of you will need to do:

Send a crash report to the product team at Adobe.

In the crash report give detailed description of what you have been doing leading up to the crash. Do not make any assumption. Outline step by step what you have been doing leading up to the crash.

In your description you need to include the exact version number, and built number the bug happens in. Saying it is the latest version is not adequate because you might not have the latest version.

To find the version number and bill number go to the "About screen".

Include your system specifications include - exact video card and driver number, and also none obvious hardware, or software info..

Attach a photo or screenshot, test media, and video of the bug happening. A video is super helpful since it will record all the steps leading up to the bug. The video can be recorded using a cellular phone.

For live scree capturing on Mac the Quicktime utility is useful. On windows the cel'phone video will work fine.

If the utility pops up enter the relevant info including your e-mail address and submit it. The e-mail address may be useful for gathering further relevant information from you. 

You may share the media info (video, photos) with the product team using a dropbox account, Google cloud account, or creative cloud account. And of course if a utility pop-up did not occur, an e-mail will work well.

I hope your found this helpful

Best wishes

JG

[Kevin Stohlmeyer]

Have you confirmed that you have allowed Photoshop permission to access your HD (to save)?

Go to Apple System Pref/Security&Privacy/Privacy and make sure Adobe Photoshop is in the list and checked.

[jacquelingphoto2017]

Hi kstohimeyer,

I might be wrong, but if it were blocked access, I believe there would be a prompt that says access of file (name) is blocked from making changes to the computer. Also I would not expect the requirement of a restart, as in the case of the original question, to gain further access to the application or any other. I am here assuming everyone posting on this thread is having similar experience.

Best wishes

JG

[Kevin Stohlmeyer]

You are incorrect. It only pops up once when you first launch Photoshop. If you do not accept the change, Photoshop stalls when saving files with no additional errors.

It's a Catalina/Mojave issue with the new Mac security settings.

[jacquelingphoto2017]

Thank you for that bit of information. Windows Security behaves differently.

Regards

JG

[andesite2000]

Having the same problem running PS in Catalina on a 2015 MB. Files are usually hosted on a Samsung T5 ssd, but it happens when I work off the local drive, too. Seems like using smart objects or even just adding a simple blemish removal layer to the background will set it off. Super annoying to lose time-intensive work. 

[Kevin Stohlmeyer]

Did you check your Apple security settings to make sure you've allowed PS access to your files/folders?

[Monrussi]

Hi,

In my case the Photoshop has been added, but it's still crashing on network and/or external drives. It's PS 2020 running on Catalina 10.15.2 

[Kevin Stohlmeyer]

But running fine on local?