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Ever since I upgraded to Windows 10, which was two days ago, I have been unable to use Photoshop. InDesign and Illustrator work fine, but the second after the load screen of Photoshop has finished and the main screen appears, Photoshop freezes. I have to use task manager to close the program. No error messages generated during the whole process.
Any solutions for this problem? Photoshop (and other installed programs of Adobe CC) is (are) completely up to date.
Make sure you have Windows 10 Display Device drivers installed. I after I upgraded to windows I had to install new display device drivers to get my displays working correctly with Windows 10. AMD/ATI, Nvidia and Intel all release new device drivers for their products for Windows 10. The Windows 10 upgrade also broke my Homegroup on my network I had to use a sledge hammer to destroy the old Homegroup and then create a new one.
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I was hoping you could tell me!
Marj
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If I knew a something good to write I would have. Perhaps someone with knowledge about the problem will write something. If I were you I would not sit on my tail waiting for a reply that may never come. I would search for answers if I was having your problem.
This is also the Photoshop forum. You may get a better answer in the Elements forum. Photoshop Elements
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Source
Adobe Photoshop CC 2017
Summary
Stopped working
Date
‎04/‎11/‎2016 18:38
Status
Report sent
Description
Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 18.0.0.53
Application Timestamp: 57fde9fd
Fault Module Name: EasyRedirect64.dll
Fault Module Version: 2.3.3.1
Fault Module Timestamp: 54eef9bc
Exception Code: c0000095
Exception Offset: 000000000000bc22
OS Version: 10.0.14393.2.0.0.768.101
Locale ID: 2057
Additional Information 1: 34ec
Additional Information 2: 34ec5d83902e701348c2bf0a550b7d8c
Additional Information 3: 53db
Additional Information 4: 53db0aab7e0f136e61b861ca20529e54
Extra information about the problem
Bucket ID: 41c33e03482f774d2b2048c3096bd61b (120610624502)
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Thanks for reporting.
Fault Module Name: EasyRedirect64.dll
It looks like an adware is installed on your computer causing Ps to crash.
Check in the list in installed programs if you have one with a similar name installed.If so, uninstall it or locate the program file.
~Akash
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any suggestions oh how to delete it? because I keep getting an error message that says it's open in windows explorer while I only have the system 32 file and this file in use error message open
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Open Task manager and check for similar processes running in the background.
See this similar thread PS CC 2017 - Nach Update, Absturz ​
~Akash
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ah! renaming EasyRedirect.dill to oldEasyRedirect.dill the file worked! thanks
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I have a similar problem, Photoshop 2017 is hanging:-
Faulting Application Path: | C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Photoshop.exe |
Problem signature
Problem Event Name: | APPCRASH |
Application Name: | Photoshop.exe |
Application Version: | 17.0.1.156 |
Application Timestamp: | 5792635d |
Fault Module Name: | PlugPlugOwl.dll |
Fault Module Version: | 7.0.0.50 |
Fault Module Timestamp: | 570554c8 |
Exception Code: | c0000005 |
Exception Offset: | 000000000008b034 |
OS Version: | 10.0.14393.2.0.0.768.101 |
Locale ID: | 1033 |
Additional Information 1: | 58ef |
Additional Information 2: | 58efb08aafa45840e5a049bd01579147 |
Additional Information 3: | 318d |
Additional Information 4: | 318d061aea34c94638fa549c142abcc1 |
Extra information about the problem
Bucket ID: | 22a0f47ee77849f66bd64266ec523132 (120527939618) |
Could you please suggest a solution, many thanks
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Hi davidnm,
You haven't updated Photoshop to latest CC 2017 version please update following Keeping Photoshop Up-To-Date ​
Regards,
Akash
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Apologies, I rolled back to previous version.
I now have 2017 installed which hanging plus on re-start I now have 'error 213.4' & Photoshop will no longer start.
Here is the 'Reliability Report'
Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 18.0.0.53
Application Timestamp: 57fde9fd
Fault Module Name: PlugPlugOwl.dll
Fault Module Version: 7.0.0.67
Fault Module Timestamp: 57dcc2a8
Exception Code: c0000005
Exception Offset: 000000000008adb4
OS Version: 10.0.14393.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 58ef
Additional Information 2: 58efb08aafa45840e5a049bd01579147
Additional Information 3: ab84
Additional Information 4: ab84eb565eae137cfc81fbc2648c7a6e
Extra information about the problem
Bucket ID: ef87619126daf8236a5c8a54004ca247 (120572782783)
I hope you can help to sort this out.
Many thanks
David
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Please update your Graphics card driver fro manufacturer's website and let us know if that helps.
~Akash
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I've already done that Akash.
David
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Up dating the graphics driver has not resolved the problem.
Could I please have some response from Adobe, I've been unable to use Photoshop, this is poor service?
My subscription is due on the 11 Nov. if no solution by then I will have to hold off renewing my subscription.
David
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Hi David,
I have sent you a Private message.Please check.
Regards,
Akash
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Hi Akash,
Your private message has not arrived, however everything has started to work this afternoon. I can now open PS from my desktop & through Lightroom. I don't know what went wrong so I will see if it continues to work in the next few days, thanks for your help.
David
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Hi David,
The Message should be in your inbox.
Glad to know things are back to normal.
Let me know if there is any help needed.
Regards,
Akash
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Hi Akash,
I found your e-mail in my Spam folder, so I have inserted the file you sent me, thanks.
Unfortunately my Photoshop has stopped functioning again. The tools do not appear & whilst I can choose to open files they will not open. I have tried to start up from Lightroom & CC but no luck there. The reliability report is below.
Is it possible to dfo a clean up on Photoshop by removing all Photoshop versions & do a reinstall, I notice that the folders for Photoshop 2015 & 2015.5 are still showing in Windows Explorer.
Description
Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 18.0.0.53
Application Timestamp: 57fde9fd
Fault Module Name: PlugPlugOwl.dll
Fault Module Version: 7.0.0.67
Fault Module Timestamp: 57dcc2a8
Exception Code: c0000005
Exception Offset: 000000000008adb4
OS Version: 10.0.14393.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 58ef
Additional Information 2: 58efb08aafa45840e5a049bd01579147
Additional Information 3: ab84
Additional Information 4: ab84eb565eae137cfc81fbc2648c7a6e
Extra information about the problem
Bucket ID: ef87619126daf8236a5c8a54004ca247 (120572782783)
Thanks
David
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Hi David,
Thanks for the update.
Please post Photoshop System info from Help menu here.
~Akash
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Hi Akash,
I contacted Adobe support yesterday & spent 2.5 hrs on the phone with them. They were unable to solve the problem & have escalated it to another team. I am awaiting their call.
Many thanks
David
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For me it was that i have an old application manager.
I installed creative cloud application manager, and everything was working again
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I just had the same issue. I noticed that PS was trying to recover some contact sheets automatically. I went yo the appdata folder and even though I lost the contact sheets I deleted them from the auto recover folder. PS then started and opened normally. Maybe check and make sure that it isn't trying to auto recover files you were working on previously.
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Im getting the same problem but iv tried starting PS with ctrl alt shift and photoshop pressing ok to the properties popup, my display drivers are all up to date and i dont use Lavasoft. im using photoshop cc 2015.5
everytime i open up PS it loads up for a sec then crashes
p.s i have no clue how to find or post the crash report
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I just installed Photoshop 2017 and have Windows 10. PS opens for a second and then
there is a Windows message that it has stopped working and is searching for a solution.
Not sure what to do as one of the links on this site was not working.
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You need to look at thecrash reports details to find out what module is failing. Use windows 10 reliability history viewer to see the details.
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I'm having the problem...
Source
Adobe Photoshop CC 2017
Summary
Stopped working
Date
‎12/‎29/‎2016 9:01 AM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 18.0.0.53
Application Timestamp: 57fde9fd
Fault Module Name: Photoshop.exe
Fault Module Version: 18.0.0.53
Fault Module Timestamp: 57fde9fd
Exception Code: c000041d
Exception Offset: 0000000007ab8bdb
OS Version: 10.0.14393.2.0.0.768.101
Locale ID: 1033
Additional Information 1: bbfc
Additional Information 2: bbfc8b54dd1993058b9689998770aec7
Additional Information 3: 0603
Additional Information 4: 06034efeb034372bf082b90877495c8e
Extra information about the problem
Bucket ID: 6a7378c59f805cecbd751766c00b7d9e (120611208434)