Photoshop not responding with windows 10?

[robby_vww]

Ever since I upgraded to Windows 10, which was two days ago, I have been unable to use Photoshop. InDesign and Illustrator work fine, but the second after the load screen of Photoshop has finished and the main screen appears, Photoshop freezes. I have to use task manager to close the program. No error messages generated during the whole process.

Any solutions for this problem? Photoshop (and other installed programs of Adobe CC) is (are) completely up to date.

[marjv64966772]

I was hoping you could tell me!

Marj

[JJMack]

If I knew a something good to write I would have. Perhaps someone with knowledge about the problem will write something.  If  I were you I would not sit on my tail waiting for a reply that may never come.   I would search for answers if I was having your problem. 

This is also the Photoshop forum.  You may get a better answer in the Elements forum. Photoshop Elements

[mr_grass_man]

Source

Adobe Photoshop CC 2017

Summary

Stopped working

Date

‎04/‎11/‎2016 18:38

Status

Report sent

Description

Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: Photoshop.exe

Application Version: 18.0.0.53

Application Timestamp: 57fde9fd

Fault Module Name: EasyRedirect64.dll

Fault Module Version: 2.3.3.1

Fault Module Timestamp: 54eef9bc

Exception Code: c0000095

Exception Offset: 000000000000bc22

OS Version: 10.0.14393.2.0.0.768.101

Locale ID: 2057

Additional Information 1: 34ec

Additional Information 2: 34ec5d83902e701348c2bf0a550b7d8c

Additional Information 3: 53db

Additional Information 4: 53db0aab7e0f136e61b861ca20529e54

Extra information about the problem

Bucket ID: 41c33e03482f774d2b2048c3096bd61b (120610624502)

[Akash Sharma]

Thanks for reporting.

Fault Module Name: EasyRedirect64.dll

It looks like an adware is installed on your computer causing Ps to crash.

Check in the list in installed programs if you have one with a similar name installed.If so, uninstall it or locate the program file.

~Akash

[mr_grass_man]

any suggestions oh how to delete it? because I keep getting an error message that says it's open in windows explorer while I only have the system 32 file and this file in use error message open

[Akash Sharma]

Open Task manager and  check for similar processes running in the background.

See this similar thread PS CC 2017 - Nach Update, Absturz ​

~Akash

[mr_grass_man]

ah! renaming EasyRedirect.dill to oldEasyRedirect.dill the file worked! thanks

[davidnm]

I have a similar problem, Photoshop 2017 is hanging:-

Faulting Application Path:

C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Photoshop.exe

Problem signature

Problem Event Name:	APPCRASH
Application Name:	Photoshop.exe
Application Version:	17.0.1.156
Application Timestamp:	5792635d
Fault Module Name:	PlugPlugOwl.dll
Fault Module Version:	7.0.0.50
Fault Module Timestamp:	570554c8
Exception Code:	c0000005
Exception Offset:	000000000008b034
OS Version:	10.0.14393.2.0.0.768.101
Locale ID:	1033
Additional Information 1:	58ef
Additional Information 2:	58efb08aafa45840e5a049bd01579147
Additional Information 3:	318d
Additional Information 4:	318d061aea34c94638fa549c142abcc1

Extra information about the problem

Bucket ID:

22a0f47ee77849f66bd64266ec523132 (120527939618)

Could you please suggest a solution, many thanks

[Akash Sharma]

Hi davidnm,

You haven't updated Photoshop to latest CC 2017 version please update following Keeping Photoshop Up-To-Date ​

Regards,

Akash

[davidnm]

Apologies, I rolled back to previous version.

I now have 2017 installed which hanging plus on re-start I now have 'error 213.4' & Photoshop will no longer start.

Here is the 'Reliability Report'

Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 18.0.0.53
Application Timestamp: 57fde9fd
Fault Module Name: PlugPlugOwl.dll
Fault Module Version: 7.0.0.67
Fault Module Timestamp: 57dcc2a8
Exception Code: c0000005
Exception Offset: 000000000008adb4
OS Version: 10.0.14393.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 58ef
Additional Information 2: 58efb08aafa45840e5a049bd01579147
Additional Information 3: ab84
Additional Information 4: ab84eb565eae137cfc81fbc2648c7a6e

Extra information about the problem
Bucket ID: ef87619126daf8236a5c8a54004ca247 (120572782783)

I hope you can help to sort this out.

Many thanks

David

[Akash Sharma]

Please update your Graphics card driver fro manufacturer's website and let us know if that helps.

~Akash

[davidnm]

I've already done that Akash.

David

[davidnm]

Up dating the graphics driver has not resolved the problem.

Could I please have some response from Adobe, I've been unable to use Photoshop, this is poor service?

My subscription is due on the 11 Nov. if no solution by then I will have to hold off renewing my subscription.

David

[Akash Sharma]

Hi David,

I have sent you a Private message.Please check.

Regards,

Akash

[davidnm]

Hi Akash,

Your private message has not arrived, however everything has started to work this afternoon. I can now open PS from my desktop & through Lightroom. I don't know what went wrong so I will see if it continues to work in the next few days, thanks for your help.

David

[Akash Sharma]

Hi David,

The Message should be in your inbox.

Glad to know things are back to normal.

Let me know if there is any help needed.

Regards,

Akash

[davidnm]

Hi Akash,

I found your e-mail in my Spam folder, so I have inserted the file you sent me, thanks.

Unfortunately my Photoshop has stopped functioning again. The tools do not appear & whilst I can choose to open files they will not open. I have tried to start up from Lightroom & CC but no luck there. The reliability report is below.

Is it possible to dfo a clean up on Photoshop by removing all Photoshop versions & do a reinstall, I notice that the folders for Photoshop 2015 & 2015.5 are still showing in Windows Explorer.

Description

Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Problem signature

Problem Event Name: APPCRASH

Application Name:           Photoshop.exe

Application Version:       18.0.0.53

Application Timestamp: 57fde9fd

Fault Module Name:       PlugPlugOwl.dll

Fault Module Version: 7.0.0.67

Fault Module Timestamp: 57dcc2a8

Exception Code: c0000005

Exception Offset: 000000000008adb4

OS Version:        10.0.14393.2.0.0.768.101

Locale ID: 1033

Additional Information 1: 58ef

Additional Information 2: 58efb08aafa45840e5a049bd01579147

Additional Information 3: ab84

Additional Information 4: ab84eb565eae137cfc81fbc2648c7a6e

Extra information about the problem

Bucket ID: ef87619126daf8236a5c8a54004ca247 (120572782783)

Thanks

David

[Akash Sharma]

Hi David,

Thanks for the update.

Please post Photoshop System info from Help menu here.

~Akash

[davidnm]

Hi Akash,

I contacted Adobe support yesterday & spent 2.5 hrs on the phone with them. They were unable to solve the problem & have escalated it to another team. I am awaiting their call.

Many thanks

David

[Enzoman]

For me it was that i have an old application manager.

I installed creative cloud application manager, and everything was working again

[Memories_Made_Here]

I just had the same issue. I noticed that PS was trying to recover some contact sheets automatically. I went yo the appdata folder and even though I lost the contact sheets I deleted them from the auto recover folder. PS then started and opened normally. Maybe check and make sure that it isn't trying to auto recover files you were working on previously.

[mr_grass_man]

Im getting the same problem but iv tried starting PS with ctrl alt shift and photoshop pressing ok to the properties popup, my display drivers are all up to date and i dont use Lavasoft.  im using photoshop cc 2015.5

everytime i open up PS it loads up for a sec then crashes

p.s i have no clue how to find or post the crash report

[greenpathway]

I just installed Photoshop 2017 and have Windows 10. PS opens for a second and then

there is a Windows message that it has stopped working and is searching for a solution.

Not sure what to do as one of the links on this site was not working.

[JJMack]

You need to look at thecrash reports details to find out what module is failing. Use windows 10 reliability history viewer to see the details.

[harperloft]

I'm having the problem...

Source

Adobe Photoshop CC 2017

Summary

Stopped working

Date

‎12/‎29/‎2016 9:01 AM

Status

Report sent

Description

Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: Photoshop.exe

Application Version: 18.0.0.53

Application Timestamp: 57fde9fd

Fault Module Name: Photoshop.exe

Fault Module Version: 18.0.0.53

Fault Module Timestamp: 57fde9fd

Exception Code: c000041d

Exception Offset: 0000000007ab8bdb

OS Version: 10.0.14393.2.0.0.768.101

Locale ID: 1033

Additional Information 1: bbfc

Additional Information 2: bbfc8b54dd1993058b9689998770aec7

Additional Information 3: 0603

Additional Information 4: 06034efeb034372bf082b90877495c8e

Extra information about the problem

Bucket ID: 6a7378c59f805cecbd751766c00b7d9e (120611208434)