Photoshop - Wacom - Latest Update Bug

[David Duke]

So for me the program is unusable now.

Whenever I use any tool, instead of the tool doing what it should be doing it acts like the hand tool and moves around the canvas.

Things work fine when using a mouse, but without the ability to use the pressure sensitivity of my tablet I cannot accomplish my work.

This needs to be fixed now.

For now I'm going to have to use clip studio to do my work until the issue is resolved.

[maneh4652806]

Thanks a lot. Save my day.

[negar_m]

@davescm Thank u very much!

That issue really made me crazy, so annoying! And now It is solved! you made my day

[nerosunero]

THANKS!

[ChaosOrZen]

It may have been answered several times today but I've been (ineffectively, apparently) searching for this answer since midnight and yours was the first post to provide a solution. 13 hours (on and off) that I won't get back into my workflow, but thank you for the very effective solution!

[gleydsonb99126655]

WOW, thanks thanks !

[InkyShade]

I did all this and also deinstalled the latest updates. Now the bug is gone but the pen pressure won't work anymore. How do I reactivate the pen pressure options?

[chantellek9322040]

thank you so much this was driving me mad, and this worked ❤️

[chrisa1taylor]

Thanks! It works!!!!

[AmandaScopel]

Thank you so much!! =D

[gpytw]

Hey dave, i did what you dais and the problem was fixed, thanks so much bud.

[marinag44789274]

Yes it worked! Thank you!

[bebetorx]

Dave, that worked perfectly!

Thanks for saving the day.

Can't believe microsoft did something like that.

Hope them and Adobe are aware of it at this point...

[gabrielau76333022]

Thank you soo much! It really worked.

[coreyw19451342]

I have the same problem with my cintiq 13hd this fixed it but now i have no pressure sensitivity, would appreciate a fix! also when i switch windows ink on and off it adds and removes the issue.

so with windows ink ticked my styles drags the canvas around instead of inking then if I untick windows ink the issue is resolved, but now i have no pressure sensitivity.

[jeanettem91775909]

Same here, the pen want to erase or draw all over the place, have to tap on the tablet todeactivateit

[jeanettem91775909]

Yes well I did do the text file bit, but I still have the problem

[davescm]

Did you uncheck Windows Ink, and did you type the text file exactly as described.  It also needs to be named PSUserConfig.txt. Let notepad add the file extension or you will end up with a file called PSUserConfig.txt.txt which will not work.

If you still cant get it to work restore windows ink and try the Microsoft fix here:

https://support.microsoft.com/en-ca/help/4093112/windows-10-update-kb4093112

[Zansky]

For me isn`t working, there is a big lag to trace!

[JC_Weatherby]

Dave's solution worked.

[Stosur]

I'm using CS6, surface pro 4 and the Microsoft pen: I don’t suppose you have any suggestions for me do you? Uninstalling the update made things worse.

[Stephanie_Corne]

Thanks a lot for your help

I am stuck at #3 though. I feel so close:

Go to the Wacom tablet properties and for Photoshop under Mapping  uncheck "Use Windows Ink"

I can't find Photoshop under The wacom Tablet properties

So I thought... ok he means GO to Photoshop and under Mapping uncheck "Use Windows Ink"

But I can't find " Mapping". So is it because I have Photoshop CC2017? or?

Let me know if this whole thing works for Photoshop CC 2017 as this is what I am trying to get my life back with.

Or let me know how to access photoshop from the Wacom properties.

Patience, patience... 🙂

Thanks again.

[davescm]

Stephanie:

Depending on the specific Wacom  tablet the Windows Ink might be in a different tab.

Nicole
I don't have a surface 3 but the alternative fix from Microsoft should revert Windows ink to the legacy behaviour on any system: See this link: https://support.microsoft.com/en-ca/help/4093112/windows-10-update-kb4093112

Dave

[Stephanie_Corne]

Thanks a lot Dave.

I guess that's it. There is no such little window for me to select " Use windows Ink". For me is it Pen/ eraser/ Calibrate.

I have a Wacom Mobile Studio Pro 13.

My issue with this bug is that all is well when I am at 100% on the canvas, I can draw but if I zoom in, I can't draw anymore. The canvas moves around, freezes, moves around again.

Thanks for the help though. Any other way I can access the Windows ink? I see I can find it I select it as a shortcut on my pen. I tried to select it so I "isolate" that little fellow on my pen. But that trick didn't work. It is the same.

So is there a way to deselect the use of Windows ink somewhere else?

Thanks!

[Stephanie_Corne]

When I turn off windows ink workplace all together in the tablet settings, it is the same, by the way...

[Stephanie_Corne]

Ok, so it all works wonderful now that I updated Photoshop to CC18 and went thru the steps again.

Thank you so much Dave. You are a life saver as I am at a pivotal point in my career. I have an event tomorrow where I am in charge of all graphic elements. I am also launching a consulting company's branch in NY and they needed graphics. I can finally work. Only 3 days late on all that....

I turned it all off on the Windows ink workplace. Maybe it made a difference as well. I don't know.

I work, I am not going to tease anything.

Thanks again!