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Photoshop wont load

Community Beginner ,
May 21, 2023 May 21, 2023

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I have uninstalled and reinstalled PS multiple times, also creative cloud. I have updated Ventura to the current version. When pressed, Photoshop icon bobs up & down, screan graphic appears and then disapears.

I have also uninstalled LRC, Adobe Bridge & LR the reinstalled them all via Creative Cloud. Nothing seems to work to activate Photoshop. Any suggestions, non techie, please. Thank you 

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Community Expert ,
May 21, 2023 May 21, 2023

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@Photodojo 

 

Can you check to see if it's the icon in your Dock that is not working? It may be looking for the previous version and not finding it. Try to launch Photoshop 2023 from Spotlight or the Applications folder. Does that work?

 

Jane

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Community Beginner ,
May 21, 2023 May 21, 2023

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Yes tried all those, launch pad, icon, cloud………….

 

[email removed as per forum guidelines]

 

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Community Beginner ,
May 22, 2023 May 22, 2023

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I have tried all the suggested actions. Photoshop refuses to load

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Community Expert ,
May 22, 2023 May 22, 2023

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Hi @Photodojo try using the Creative Cloud Cleaner tool to uninstall all Adobe software then reinstall the CC desktop app and install PS.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Offhand - what version Mac are you running and how much free HD space do you have on your main HD?

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Community Beginner ,
May 22, 2023 May 22, 2023

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Hi, I downloaded CC Cleaner, went through the procedures, all cleaned.

Downloaded Creative cloud, PS, LRC, LR & Bridge.

Everything works except Photoshop.

Thank you, The process was less painless than I thought but still no joy.

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Community Expert ,
May 22, 2023 May 22, 2023

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@Photodojo since we cant open Photoshop - we'll have to go through this manually. What do you have for:

OS version

RAM (total)

HD space available C: drive

Graphics card(s) include all if more than one and VRAM and driver age.

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Community Beginner ,
May 22, 2023 May 22, 2023

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H Kevin, I will nrrd to get back to you with information.

I’m off on holiday soon, I will be back Friday night.
<removed email from reply>

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Community Beginner ,
5 hours ago 5 hours ago

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LATEST

I have the latest ventura os

I have 64 Gb ram

I have a 2017 iMac 5K running with pre installed graphics 

I have 1Tb on root disk

Photoshop has been working flawlessly for over 2 years on this machine.

I've used CC cleaner twice but I admit to getting confused on the activity monior section.

Hope this helps, thanks

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