PNG export from Photoshop removes transparent background

[farshadsadri]

The same happens to me, and it drives me mad! Without any logical reason the transparent export draws a white rectangel around my transparent objects!

Please note the added white rectangle around the transparent objects! This issue just happened as I updated to Photoshop 22.0.1. I experience the same problem even with files I exported correctly with previous versions. This issue just happens when I export from artboards, when I don't use artboards everything is fine and it only happens when I set the artboard background to transparent, i.e. when I choose a color for background transparent objects just work fine.

This problem has frustrated me so much I installed the previous photoshop version to be able to deliver my work!!

PLEASE HELP!

[c.pfaffenbichler]

Which Windows application did you use to vuew the image? 

[KalanP]

I am on Windows 10 and the app is the standard windows photo.

[c.pfaffenbichler]

The same application that has confused so many people by displaying images wrong because it lacks Color Management? 

It might be best to disregard it … 

[jlsaloff]

This was driving me crazy, but I noticed on mine that the background was locked. I thought I had converted to CMYK color but it was locked in "Indexed" color. I re-converted it to CMYK, unlocked the background, and it exported normally with no issues. Note that the whole time it was showing the transparent background, but wasn't exporting as such. 

[tmsrDD]

As the thread has continued, it made me question the files I was trying to File ->> Export ->> Save for Web (Legacy) in a CMYK color mode. I KNOW that in the past, I could use a CMYK and it would be converted to an RGB as a PNG because PNGs are RGB files - yes? As I had mentioned the issue was also happening in Illustrator. Note: I am on the latest versions of Photoshop and Illustrator.

I just went to these logo files and converted them to the color mode RGB, THEN Export ->> Save for Web (Legacy) as a PNG - and they Insert in Word with transparency!

No backgrounds were locked; no Index color involved, but again, I converted my file to an RGB and then exported as a PNG.

Heaven knows what changed along the way, but at least I can now move forward in my work. I hope this is helpful to you as well.

[Ruslan Kamalov]

Hey! I discovered such a solution for myself, it works
1) File -> export -> Artboards ti file
2) Set the settings and run

[Adept_nature5C32]

Im also having same problem, transparent background is showing in photoshop, but when i export it with png and even the transparency is checked getting white background.

[Ruan5C16]

I had the same problem. Finally found the problem today. The reason your transparent layers are not exporting transparent is that it's under an artboard. All you need to do is go under your layers and right-click on the artboards group (it will be at the top of your list of layers) and select "Ungroup Artboards".

[Mateusz31055518ipm0]

Sorry, I didnt get it at all. Under my layers there is nothing like that. The artboard group is on top of my layers

[c.pfaffenbichler]

Could you please post screenshots with the pertinent Panels (Toolbar, Layers, Options Bar, …) visible? 

[Zach33298560oyr0]

I'm not using artboards so this isn't the solution. NEEXXXXT

[antonp12376912]

It's bugged color profile. Go to Edit > Assign Profile and pick any other profile, or even "don't color manage" option and click "Ok". After that, you can come back to your original profile

[Zach33298560oyr0]

Didn't work. The file still comes out with a white background when exported as a PNG. Lol. 

[farshadsadri · Accepted solution]

I recently updated to Adobe Photoshop 23.2.2 and the problem has been solved. I no further experience the issue. I recommend to do so for others experiencing the same issue.

I'd like to add that I use the same machine and OS that I used since I initially experienced the issue.

[Red Point]

I am using Version 25.12 and the issue HAS NOT BEÈN RESOLVED!

[Melise5E8B]

1. Photoshop 23.4.1 (began having this issue with the previous version of Photoshop)

2. Windows 10 machine

3. I create an image with a transparent background, and then export to PNG with transparency option selected.

4. I anticipate that the final PNG will have a transparent background, but instead it has a white background as if it was a JPG. The image itself does not have a background.

I have attached a screenshot and the document itself.

[Jeff Arola]

What method are you using to save the png out of photoshop?

[Melise5E8B]

I have tried using the Quick Export and using the standard Export function, where I check to make sure transparency is checked. Neither works.

[Melise5E8B]

Thanks to @antonp12376912. The recommendation to switch color profiles seemed to solve my issue.

[siL26334507n3hq]

Might be a bit late for this, but i encountered the same problem, and here is the solution in 2 steps.

The solution: 1- Select Artboard Tool, 2- Change bg color to transparent

Despite all the other options in preferences might be configured right, if this one isnt, then it will always export the BG.

Hope it helps, Cheers 😉

[chuckm50660037]

I could not find the Artboard tool, thanks!!!

[c.pfaffenbichler]

Where haveyou actually looked? 

If it is not in its default position check Edit > Toolbar

[basiccomponents]

This saved me, thank you!

[BKMiss315]

For those experiencing this issue still in current versions, ungrouping the artboards did the trick for me and then it exported as normal. 

[Douglas Stefani]

It worked for me! I put all the layers inside a group and export this group to PNG (right click on the group > Quick export as PNG)