Is anyone else having issues exporting files as png, on the preview it looks transparent but is saving with a white background. When I bring the image back in photoshop, background is still white. It was fine yesterday. Dont know if I am doing something wrong or if there is a bug. Please help, I have searched youtube and forums and can't find an answer that works
Thanks for reaching out; we will help you with this.
How are you saving the files? What is the file format?
If you have Photoshop Layers, and you remove or delete the background so that it is transparent --- it will stay transparent in the PSD file, but if you try to export to export it for the web, you might see a WHITE background for GIF, PNG, and JPEG.
If the PNG is not showing transparent in Photoshop, go to the Properties panel (if it's not open, you can go to Window > Properties), and under the Artboard background color, change the dropdown menu to Transparent.
While Adobe expects the "community" to be "kind and respectful", their products have many issues. The solutions mentioned here have not workd for me. I used to be able to export a PNG with transparency with no issues. Do they make it difficult on purpose???
I have been struggling with this for weeks! Nothing works. I've spent hours and hours on help chat and no one can answer this question. How to keep background transparent (it turns white) when exporting as PNG? I'm doing it exactly right and nothing works, not saving for web, not exporting with transparency box checked, I uncheck GPU composting, and now I created an artboard and changed the background to transparent and instead of white -- it shows up as gray. Can anyone please, please help me? I'm an Adobe stock contributor, and notice other folks listing transparent PNG files all the time -- how are they doing it?
I was getting frustrated with this too, but I found a workaround. In the Save for Web option, change the transparency to Diffusion Transparency Dither, then set it to 0%. Then you'll get the transparency without the diffusion. Hope this helps!
I've been working with Photoshop for 10 years, recently upgraded to 2025. I've tried everything described here and I cannot get a transparent background that I need. The document properties show transparent, yet it never saves with any thing other than a white or grey background, no matter what gyrations I try, saving, exporting, etc.
If you jump down a few comments find the reply by Jess38719908n00q - 3 down
Their solution of checking the Artboard properties was the only thing that resolved the issue for me - no long winded exporting out and reimporting. I don't know how it changed from one day to the next, but I obviously hit a key combine that makes the artboard white, rather than transparent. Their screen grab shows you where the option
This issue came up in our Discord, the workaround was to drop the .PNG into Adobe XD or Illustrator, and from there export as a .png and try opening that newly saved .png inside of Photoshop. It seems to be an alpha channel issues for some .pngs.
You may export it (CTRL-SHIFT-ALT-W) as a PNG directly from Photoshop. Then it will have a transparent background. If you export to an other format it will have a white background in the saved file. Stupid, but that is how it is...
This did not work for me. I've never had this issue before 😕 so frustrating. I just want my background to be transparent. Am I supposed to now switch to a different app?
I felt like a fool when I realized I had a background layer preventing me from saving as PNG. As soon as I delted the background layer I was able to save as a PNG like normal.
in case this helps anyone else, check your artboard properties. althrough every layer may be transparent, the artboard seems to apply a white background to itself? my fix was switching this to transparent.
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It randomly stopped saving the background as transparent on my PNGs I was working with. Under Document Properties I switched the mode to RGB color and it fixed it. That was annoying.
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