Print Presets Won't Save on Mac in Photoshop or Lightroom

[evanNow]

I have been having this problem for a few months. I am using Mac OS Ventura 13.2.1 and Photoshop 2023 or Lightroom Classic. I have long used presets but now, after I save one, when I come back to it the next time, the saved preset does not retain any of the settings. I tried uninstalling Photoshop 2023, rebooting, then re-install Photoshop 2023. The presets still don't retain settings.

I've also tried deleting my P5000 printer from the system settings, and then re-installing my Epson driver. Again, doesn't fix the problem.

I also tried printing from Safari and made a preset in Safari and this one does work as it is supposed to. If I then switch back to Photoshop, the preset created while in Safari works properly in Photoshop. I tried one more time to create a preset while in Photoshop, but it still will not work.

[kevin stohlmeyer]

Hi @evanNow Go to Apple System Settings/Security and Privacy/Full Disk Access and making sure PS and LR listed and active. Quit and relaunch the app and try again.

[evanNow]

Both are listed and active already.

 

[CoryShubert · Accepted solution]

Hi @evanNow hold the space bar down when going to File/Print - that will reset just the print dialog box instead of the entire program, does this solve the issue?

[helpseeker12]

Hi Cory,

It worked!!!! 

I had been struggling with the exactly same issue as evanNow has but with different printers (9900 and  P9570) until I saw these conversations.

Your suggestion just blew away my stress and fraustration.

I really appreciate it.

Hope and believe it helps a lot to others having the same issues.

You saved my day!

👍

[lynnharrison]

This does not work with Sonoma. It causes the image to blow up to an outrageous size like 35"x35". I can save a preset but the preset will not work. It will remember the last setting. I have several printers I use, and it will remember all of the last used settings for each of the printers. I am using Intel processor on a Macbook Pro. My Photoshop is 2023 with all up to date through Creative Cloud. Really frustrating, needless to say. Any suggestions?

[fotomarc]

Try not saving a preset. 

[rbanks88]

When I hold the spacebar in Lightroom, I get a stream of error blips that sounds like a machine gun. If I select "Print" while doing that, it just starts printing the image. Should resetting the print dialog box offer any confirmation or show that the dialog box has been "reset"?

[Matt3458805253zr]

Yes, THIS solved my issue of the actual print size in printing from Photoshop to my Epson 7570 Printer to print the wrong size: 1/4" - 1/2" too LARGE or Small...

Hi @evanNow hold the space bar down when going to File/Print - that will reset just the print dialog box instead of the entire program, does this solve the issue?

By @CoryShubert

Myproblem as of  Late September to November 2023 was that the physical size of the print from Photoshop to the Epson Surecolor P7570 Printer was suddenly not to the file's spec.

An 18x24" (21"x27" with Margins) Print would print like too big. the 18x24" image would print like 18-1/4" x 24-3/16", or too small. The telling sign was that It wasnt just the length of the 24", it was the 18" Width, that had nothing to do with paper thickness.

The 18" width of the print (as the print head would go across the roll) was wider than the files 18" Specified Dimension. I tried everything from making sure the print was set at 100%. I tried Updating the OS, the Firmware, the Driver, adjusting the paper thickness - all to no avail..................... 

It was this here forum post with some " cryptic" space bar press recomendation, that was hard to do BTW, to reset Photoshop's Print Preferences that I only found by googling my issue for the 19th time, that seemingly and hopefully fixed my issue. 

As a Photoshop user since Photoshop 1.0 from way back in 1990, I find this problem and it's solution (or lack of) by Adobe to be BS. The problem should had been a "known issue" and some kind of SOMETHING from Adobe would had fixed it automatically with all those updates, verifications, and whatever. I have wasted my time, ink, paper and and and and my customer's happiness on this. I know these computers, and Mac OS updatings are conplex, But NO.... this should be solved automatically by Adobe..

[rbanks88]

 How did you resolve the “space bar” issue for resetting the print dialog? 

Thanks!

[TheDigitalDog]

This is (mostly) a Ventura bug and has been an issue from day one with presets (at least Epson), especially the ColorSync settings used differently in Adobe products than most others (to gray out the radio button with Application Manages Color). Sometimes it works; sometimes, it doesn't. Apple should be aware of this. 

FWIW, in Lightroom Classic, you never want to use any such presets; the template stores all this for you. With Ventura, you still need to double-check everything is set correctly before hitting "Print"! 

[rbanks88]

When you say "in Lightroom Classic, you never want to use any such presets; the template stores all this for you," how do you get things like Media Type, Output Resolution and checking High Speed (items in Print Settings) into the Lightroom template? 

In the Print dialog, the Presets pop-up menu has to have something selected. Do you select "Default Settings"? Will the Lightroom template override the default settings?

[dllevy]

Mac OS 13.2.1, Photoshop 24.3.0, Epson P7570

The printer presets no longer function, nor save.  When specifying printer options, the driver defaults to the same standard (or default) presets.  It will print properly when overridden, but when saving to either the Job or Custom options, nothing is saved, thus requiring manual specification on every job.

Thank you.

[kevin stohlmeyer]

HI @dllevy try holding the space bar when going to File/Print to reset the printer settings.

Also check for updated drivers that are Ventura compatible.

[dllevy]

Thank you, I’ve already done both.

[kevin stohlmeyer]

Hi @dllevy are you on an M1/M2 Mac? If so try running PS in Rosetta mode to see if the drivers are not compatible.

[dllevy]

Intel. BTW, I’ve been using Photoshop for many years, and have used these presets without any trouble with multiple paper types, and never any problem at all. So something has changed. Thank you!

[CoryShubert]

Hi @dllevy sorry to hear this.

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

[dllevy]

Thank you! I am leaving on a trip for two weeks so won’t be near computer. Will try this when I get back. Appreciate your help. D.

[dllevy]

Thanks, now back, and did what you suggested.  Still doesn't save printer settings. 

[CoryShubert]

Thank you for the update @dllevy 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

[dllevy]

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All rights reserved. - from the file “Filter Gallery.plugin” Note Paper 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” NTSC Colors 24.3 © 1993-2023 Adobe. All rights reserved. - from the file “NTSC Colors.plugin” Ocean Ripple 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” OpenEXR 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Paint Daubs 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Palette Knife 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Patchwork 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Paths to Illustrator 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” PCX 24.3 © 1989-2023 Adobe. All rights reserved. - from the file “PCX.plugin” Photocopy 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Picture Package Filter 24.3 © 1993-2023 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Pinch 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Pixar 24.3 © 1989-2023 Adobe. All rights reserved. - from the file “Pixar.plugin” Plaster 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Plastic Wrap 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Pointillize 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Polar Coordinates 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Portable Bit Map 24.3 © 1989-2023 Adobe. All rights reserved. - from the file “PBM.plugin” Poster Edges 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” PRC 24.3 © 2006-2023 Adobe. All rights reserved. - from the file “U3D.plugin” Radial Blur 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Radiance 24.3 © 2003-2023 Adobe. All rights reserved. - from the file “Radiance.plugin” Range 24.3 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Render Color Lookup Grid 24.3 © 2012-2023 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Reticulation 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Ripple 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Rough Pastels 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Save for Web 24.3.0, © 1999-2023 Adobe. All rights reserved. - from the file “Save for Web.plugin” ScriptingSupport 24.3, © 2002-2023 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin” Shear 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Skewness 24.3 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Smart Blur 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Smudge Stick 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Solarize 24.3 © 1993-2023 Adobe. All rights reserved. - from the file “Solarize.plugin” SP Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialSuite.plugin” Spatter 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Spherize 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Sponge 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Sprayed Strokes 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stained Glass 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stamp 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Standard Deviation 24.3 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Substance 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialFilter.plugin” Sumi-e 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Summation 24.3 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Targa 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Texturizer 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Tiles 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Torn Edges 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Twirl 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” U3D 24.3 © 2006-2023 Adobe. All rights reserved. - from the file “U3D.plugin” Underpainting 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Vanishing Point 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “VanishingPoint.plugin” Variance 24.3 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Water Paper 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 24.3.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Wave 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wind 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wireless Bitmap 24.3 © 1989-2023 Adobe. All rights reserved. - from the file “WBMP.plugin” ZigZag 24.3.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: NONE Unified Extensibility Platform - Extensions: Home Screen (Loaded) 6.5.0.61 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-6.5.0/" CDO: 1.136.2
CmdN: 1.17.4
CDP: 1.160.2
Projects: 1.7.0 Loaded at: 115 ms - launch time impact: 18 ms ccx-timeline (Prepared) 3.1.4.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder" Loaded at: 3344 ms - launch time impact: 0 ms CCX Sharesheet UXP (Prepared) 24.9.0.0 - from the file "Required Folder" Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder" Loaded at: 116 ms - launch time impact: 0 ms Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder" Loaded at: 116 ms - launch time impact: 0 ms Content Credentials (Loaded) 0.36.3.0 - from the file "Required Folder" Loaded at: 3050 ms - launch time impact: 0 ms CC Libraries Panel (Prepared) 3.22.9.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_22_9/" CAPTURE: 2.0.41 STOCK: 4.0.2 Substance 3D (Prepared) 0.1.5.0 - from the file "Required Folder" Adjustments Panels (Prepared) 1.12.2.0 - from the file "Required Folder" Photoshop UXP Export-As (Prepared) 5.8.21.0 - from the file "Required Folder" Photoshop Facepile (Loaded) 1.0.0.0 - from the file "Required Folder" Loaded at: 3345 ms - launch time impact: 0 ms Photoshop In App Messaging (Loaded) 3.6.6.0 - from the file "Required Folder" Loaded at: 3345 ms - launch time impact: 0 ms Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder" IC popup message (Loaded) 1.0.0.0 Loaded at: 3010 ms - launch time impact: 0 ms Multilayer Protection (Loaded) 1.0.0.0 Loaded at: 3010 ms - launch time impact: 0 ms Discover Panel (Loaded) 3.2.1.4 - from the file "Required Folder" Loaded at: 3345 ms - launch time impact: 12 ms Neural Filters (Registered) 1.15.0.95 - from the file "Required Folder" Scan time: 0 ms - entries: 37 Extensions: Libraries 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_22_9/index.html” com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_22_9/extensions/stock-panel-licensing/index.html” com.adobe.capture.extension 2.0.41 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_22_9/extensions/capture/capture.html” Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” com.adobe.cclibraries.manager 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_22_9/manager.html” Installed TWAIN devices: NONE

[CoryShubert]

Thank you for the updated info.  Are you able to create a new printer preference and save it and recall it? 

Curious if you roll back a version of Ps and if this issue persists?

https://helpx.adobe.com/download-install/using/install-previous-version.html

[dllevy]

Thanks, Cory. Definitely can't create new and recall...I deleted them all in frustration and re-created...no recall, just back to default settings.

I have to go to work, so will try to work on your version roll back later in the week.  Thanks for your help...D.

[dllevy]

Cory, are you ready for this?  I really didn't want to reverse the PS app as you suggested, so I just decided to print directly from LR Classic.  Guess what...the EXACT SAME  issue!  None of the printer presets hold any recollection at all, and they are reset to the same defaults that I saw in PS....???  Thank you!   David