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Printing Bug Mac Ventura / Not Saving Paper Settings

Community Beginner ,
Feb 24, 2024 Feb 24, 2024

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Hi everyone.

 

Curious if anyone knows a workaround for what seems to be a bug since the Ventura update in the Print Settings. I'm running PS 25.3.1 on a MacBook Pro M2 and printing with a Canon Pixma Pro 200 (but this issue is across many other manufacturers and models of printers).

 

When I go to Print Settings>Printer Options>Quality & Media and change the paper type and change the quality, then save, it goes right back to the default settings (in my printer, Platinum Pro paper and "Standard" Quality. 

 

The printer profile in the print menu stays at whatever I set it to, but in Quality & Media the settings just won't save. 

 

It also arbitraily chooses ColorSync or Canon for color management, and grays the other out. One image it chooses ColorSync and the next, Canon, with all the settings the exact same. There doesn't seem to be any rhyme or reason to it. Then other times the button isn't grayed out and I can choose one or the other. 

 

People have been saying - for a year now - that it's a bug in Ventura. Everything from people printing photos of their kids to print shop owners running multiple machines at once are having this same problem. 

 

Hoping someone who knows can steer me in the right direction (versus people chiming in with random thoughts, guesses, etc.) since this probably has a lot of people really frustrated and it would be awesome to have an answer here on Adobe once and for all for others to see. 

 

Thank you!

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Adobe
Community Expert ,
Feb 29, 2024 Feb 29, 2024

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@derek.o If you are using 'Photoshop manages color' then the driver color management should automatically be off. (signified by it being greyed out)

In my experience "colorsync" is usually checked (but greyed out). That seems to be fine. color management seems to be off

The only recommendation I read (which is a solution but not a fix) was from Digitaldog, who suggested trying multiple times and only clicking print once the "colorsync" is checked & greyed out.

 

I'm wondering if, as either option is grey, is CM off anyway? 

To test, I'd take a testimage like this one

please go here and download the Adobe RGB testimage: https://www.colourmanagement.net/index.php/downloads_listing/

then print it with the two arbitrary options 

I mean greyed out option 1: colorsnc checked

option 2: canon chacked.

does the print differ?

 

thx

 

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management
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Community Expert ,
Feb 29, 2024 Feb 29, 2024

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Community Expert ,
Mar 11, 2024 Mar 11, 2024

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@derek.o saving printer settings [in the print driver] as a "preset" in recent versions of MacOS seems to be broken for some applications, the workaround is to make and save printer settings in Apple's Preview app. You should then see the preset offered in Photoshop. 

 

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management
Help others by clicking "Correct Answer" if the question is answered.
Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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