Problem with "Sticky" Modifier keys?

[whitty]

Apologies if this isn't in the right place, I'm a bit new the forums.

I've been using Photoshop CC for years and have never experienced this problem. I'm running on a fairly new (1 year) Macbook Pro with a Cintiq 22HDTouch hooked up to it. Recently, seemingly out of nowhere, my Modifier keys have been "sticky"; when I use keys such as OPTION, COMMAND, CTRL,  or SHIFT, they get stuck even after I let go. I realized this wasn't a hardware issue when the same thing happens after using my cintiq's shortcut keys for the modifiers.

SHIFT and OPTION seem to be the ones that are making it near impossible for me to do my work. The others don't seem to be as big of an issue. Sometimes photoshop will register my shift key is being held when it's not, or its not registering when Shift is being held down. Same issue goes with Option. These problems only seem to occur while in the program.  I updated to the latest photoshop and that seemed to fix the issue for about 3-4 days, and now it's acting up again. I've restarted my computer, I've reinstalled the cintiq and wacom hardware, and I'm out of ideas on what could be causing the issue.

I had trouble finding any other forums with existing issues. If I could get some help ASAP, that would be extremely beneficial. Thank you in advanced,

Whit

[laden.m]

i'm using 6.3.15 without any issues on El Capitan.

does anyone know if there are issues with 6.3.15 under Sierra?

I really can't imagine why it is so complicated for them to repair the driver?

i'm using wacom tablets for more than 20 years and never had an issue. it was always a reliable piece of hardware and software.

And by the way, why we are complaining here in the Adobe Forum? Is there a wacom forum?

[mack86003706]

@laden.m:

For me, my Intuos Pro did NOT work at all under Sierra. I had to backup all my files and go back to El Capitan to get it working again.

There are also complaints on the Wacom forum: Driver 6.3.19-6 - STILL BUGGY - Wacom Forum - Wacom Europe GmbH

[adrian_espi]

They also put up a new driver that fixes these issues with the short cut keys (ALT, Shift, & etc.) Here's the link:

Drivers | Wacom

It's the one that was put up on 1/04/17

[bwileycoyote2]

Sadly, the newest driver didn't solve the problem for me.  I sent Wacom an email about a week and a half ago and they never replied.  I'm running Sierra, have an intuos pro 5 and a Macbook pro

[luism5275]

The newest driver dont fix the problem. I NEED A SOLUTION WACOM!!!!

[jakobmuxoll]

Solution is really to use the 6.3.15 driver. Using it right now on a Sierra system. Works flawlessly.

Now - while this version does work, I still completely agree that Wacom should stop scratching their ass and solve this. Being unresponsive is not the way to treat customers. It has worked before (as confirmed by myself and anyone else using the earlier driver), so surely it can be fixed.

My opinion is that, Wacom would keep their users, especially us pro-users, more happy, if they were being honest and responsive and upfront, and just tell people that, "we know it sucks, the reason it's not working is (insert-technical-reason-here), and we're working as fast as we can..."

Jakob

[bwileycoyote2]

I will try the 6.3.15 driver...thank you.  I couldn't agree with you more - this is not the way to treat loyal customers.  I teach Lightroom and Photoshop and am in a position to recommend their products but will not do so until they fix the problem and provide better customer service. 

[bwileycoyote2]

before I download the new driver, can someone tell me if that works with Sierra with an intruos pro 5 and can you use the express keys?

[Jens_Erbeck___Fotografie]

6.3.20.4 works perfect with Sierra and Indous Pro.

No problems after hours of photoshop.

Everthing is solved.

[laden.m]

i don't get this? why there are people still having issues with the newest driver and some like you who don't have any issues?

can someone explain what are the issues with the newest driver? are there any under sierra, are there any under el capitan?

someone using the latest driver with sierra and intuos 4 XL?

[zmaar]

I got this email from Wacom.

Screen Shot 2017-01-17 at 18.57.49.png • Droplr

Their services are getting worse and worse. I keep wondering what's going on with their leadership that they can afford so many fiascos.

Too bad though, I really wanted to fill their customer support survey out and give them a piece of my mind. Maybe they knew I had nothing good to say - and this might be their strategy to keep their precious NPS scores high.

[laden.m]

got the survey e-mail from wacom too.

thought it's spam.

really strange and unprofessional from wacom.

[luism5275]

i have the same mail.

wacom worst and worst

[brendag57100697]

I am literally losing my mind. Going CRAZY with this issue. I cannot work like this.

WACOM!!!!! Figure it out!

[jakobmuxoll]

Guys, just use the older driver until Wac(k)om get it together. It's been proven (and I'm one of those users), that one of the older versions (can't remember the exact version) does work. I'm running Sierra latest version on both my Macs, and they both run great with this version.

[ProdigyShane]

The sticky key problem is fixed with the older version, yes. But now I am getting phantom double-clicks and strange inability to select / move windows properly. It's not a problem with my pen or tablet, it is 100% definitely the driver.

The fact is, Wacom does not have a current tablet driver that is fully compatible with macOS Sierra. It's incredibly unprofessional.

Oh, and this new one (6.3.20-8) still didn't fix the problem.

[Drawingbreath]

None of these listed old drivers were working for me. Managed to find one that's over 2 years old that has done the trick for me though. Grabbed it off Wacom's Facebook page here:

Wacom - If you're having Wacom driver trouble in OS X... | Facebook

The driver is stored here: http://bit.ly/10ecd8W

[Pete.Green]

Hi all,

I've been in contact with Wacom regarding this issue of sticky modifier keys, and they would like to test a solution out with a few users who are seeing this issue regularly.

We're only looking for 3 right now, and there will be an NDA (Non-Disclosure Agreement) to sign.

If you're interested in this, please reply back to this thread showing your interest in trying out a new solution to this issue and we'll get in touch with you via email. (Note: Do NOT reply to this thread with your email address)

Regards,

Pete

[laden.m]

hi pete,

i'm interested.

but i'm running el capitan, not sierra.

best

mladen

[jakobmuxoll]

Pete, I'd be willing to try.

[email edited out by moderator]

Jakob Muxoll

[Drawingbreath]

I will also be willing to try. Running Sierra here. Latest CC packages. Currently running mostly ok with older drivers, but I work in the software industry so I have experience of bug reporting and how to repeat issues.

[Pete.Green]

Thanks Mladen, jakobmuxoll, and Drawingbreath, for being willing to join in on the test.

Turns out, I'm going to put this request on hold for now. Looks like they're holding off on external testing after all. Apologies for jumping the gun here.

Regards.

Pete

[ProdigyShane]

ALERT! ALERT! I found a solution to the double-clicking / window selection and movement problem!

All I had to do was to adjust my mouse double-click speed in system preferences to the second-from the right. You have to actually adjust the MOUSE double-click speed, not the Wacom pen double-click speed.

4 months later and I can finally use my Intuos tablet again. Halle-freaking-lujah.

[sergioalmeida]

Thank you! - Michael Scott - YouTube

[JBachCSPI]

I have this problem and am not using a tablet, stylus, or anything else. Does anyone know of a solution? It started with Sierra.

Thx.