Program Error Diagnostic Plugin feedback

Report · Jan 29, 2021

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

Next, if after following the steps above and you're still encountering Program Errors:

Follow the instructions to install the Program Error Diagnostic Plugin
Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

Report · Aug 10, 2022

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 23.4.2 20220711.r.603 aa147b3
0 address: 0x00007FF77A0EE903 base: 0x00007FF775690000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF77827C70C base: 0x00007FF775690000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF77827BDC9 base: 0x00007FF775690000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF77778B234 base: 0x00007FF775690000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF77778AD69 base: 0x00007FF775690000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF77778AB69 base: 0x00007FF775690000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF777798DDD base: 0x00007FF775690000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF7782BCDA5 base: 0x00007FF775690000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF7782BFB57 base: 0x00007FF775690000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF7782BF5AA base: 0x00007FF775690000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF77829FE69 base: 0x00007FF775690000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF775C6E6C8 base: 0x00007FF775690000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF775C6E766 base: 0x00007FF775690000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF775C61FBF base: 0x00007FF775690000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF775C78981 base: 0x00007FF775690000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF775F3B5EC base: 0x00007FF775690000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF775C648C9 base: 0x00007FF775690000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF775EC9E72 base: 0x00007FF775690000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FF8147B54E0 base: 0x00007FF8147A0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FF81522485B base: 0x00007FF815220000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Aug 11, 2022

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 23.4.2 20220711.r.603 aa147b3
0 address: 0x00007FF7BF3DE903 base: 0x00007FF7BA980000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF7BD56C70C base: 0x00007FF7BA980000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF7BD56BDC9 base: 0x00007FF7BA980000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF7BCA7B234 base: 0x00007FF7BA980000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF7BCA7AD69 base: 0x00007FF7BA980000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF7BCA7AB69 base: 0x00007FF7BA980000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF7BCA88DDD base: 0x00007FF7BA980000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF7BD5ACDA5 base: 0x00007FF7BA980000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF7BD5AFB57 base: 0x00007FF7BA980000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF7BD5AF5AA base: 0x00007FF7BA980000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF7BD58FE69 base: 0x00007FF7BA980000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF7BAF5E6C8 base: 0x00007FF7BA980000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF7BAF5E766 base: 0x00007FF7BA980000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF7BAF51FBF base: 0x00007FF7BA980000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF7BAF68981 base: 0x00007FF7BA980000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF7BB22B5EC base: 0x00007FF7BA980000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF7BAF548C9 base: 0x00007FF7BA980000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF7BB1B9E72 base: 0x00007FF7BA980000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FF917587034 base: 0x00007FF917570000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FF919262651 base: 0x00007FF919210000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Aug 12, 2022

any help appreciated 🙂 thankyou.

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not use the rectangle tool because of a program error.
Stack:
Adobe Photoshop 23.4.2 20220711.r.603 aa147b3
0 address: 0x00007FF7C567E903 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF7C380C70C base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF7C380BDC9 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF7C380DB6A base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF7C22ED89E base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF7C380DBC9 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF7C380C990 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF7C389F4D2 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF7C27B5EE2 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF7C3433897 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF7C3433579 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF7C25FEE45 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
12 address: 0x00007FF7C25FA643 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
13 address: 0x00007FF7C1513978 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
14 address: 0x00007FF7C17E8942 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
15 address: 0x00007FF7C3859639 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
16 address: 0x00007FF7C3859588 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
17 address: 0x00007FF7C3859588 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
18 address: 0x00007FF7C3859588 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
19 address: 0x00007FF7C3859588 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
20 address: 0x00007FF7C3859588 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
21 address: 0x00007FF7C3859588 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
22 address: 0x00007FF7C3859588 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
23 address: 0x00007FF7C2819F01 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
24 address: 0x00007FF7C239EB2D base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
25 address: 0x00007FF7C1204C8D base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
26 address: 0x00007FF7C149E34C base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
27 address: 0x00007FF7C11FB75D base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
28 address: 0x00007FF7C11FC960 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
29 address: 0x00007FF7C11F73C9 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
30 address: 0x00007FF7C12313BD base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
31 address: 0x00007FF7C122FFA8 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
32 address: 0x00007FF7C122E5A4 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
33 address: 0x00007FFD72FFE858 base: 0x00007FFD72FF0000 module name: 'USER32.dll' symbol: CallWindowProcW:-1 in n.a.
34 address: 0x00007FFD72FFE299 base: 0x00007FFD72FF0000 module name: 'USER32.dll' symbol: DispatchMessageW:-1 in n.a.
35 address: 0x00007FF7C11F2893 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
36 address: 0x00007FF7C1208981 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
37 address: 0x00007FF7C14CB5EC base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
38 address: 0x00007FF7C11F48C9 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
39 address: 0x00007FF7C1459E72 base: 0x00007FF7C0C20000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.

Report · Aug 12, 2022

I have tried everything you mentioned. I even tried multiple previous versions and kept getting the error.

I'm trying to save a .PSD file as a PDF and keep getting an error.

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 23.4.2 20220711.r.603 aa147b3
0 address: 0x111dad280 base: 0x10c8c8000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x0000000111dad2bc Adobe Photoshop 2022 + 89019068'
1 address: 0x10f5e4104 base: 0x10c8c8000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x000000010f5e4104 Adobe Photoshop 2022 + 47300868'
2 address: 0x10f5e4351 base: 0x10c8c8000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x000000010f5e4351 Adobe Photoshop 2022 + 47301457'
3 address: 0x112689c73 base: 0x10c8c8000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x0000000112689c73 Adobe Photoshop 2022 + 98311283'
4 address: 0x112689c49 base: 0x10c8c8000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x0000000112689c49 Adobe Photoshop 2022 + 98311241'
5 address: 0x112689c39 base: 0x10c8c8000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x0000000112689c39 Adobe Photoshop 2022 + 98311225'
6 address: 0x112689c29 base: 0x10c8c8000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x0000000112689c29 Adobe Photoshop 2022 + 98311209'
7 address: 0x112689bed base: 0x10c8c8000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x0000000112689bed Adobe Photoshop 2022 + 98311149'
8 address: 0x10f5e10db base: 0x10c8c8000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x000000010f5e10db Adobe Photoshop 2022 + 47288539'
9 address: 0x10f5ded25 base: 0x10c8c8000 module name: 'Adobe Photoshop 2022' symbol info: '9 Adobe Photoshop 2022 0x000000010f5ded25 Adobe Photoshop 2022 + 47279397'
10 address: 0x10f5dc30b base: 0x10c8c8000 module name: 'Adobe Photoshop 2022' symbol info: '10 Adobe Photoshop 2022 0x000000010f5dc30b Adobe Photoshop 2022 + 47268619'
11 address: 0x10f5c6498 base: 0x10c8c8000 module name: 'Adobe Photoshop 2022' symbol info: '11 Adobe Photoshop 2022 0x000000010f5c6498 Adobe Photoshop 2022 + 47178904'
12 address: 0x10f5c65aa base: 0x10c8c8000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x000000010f5c65aa Adobe Photoshop 2022 + 47179178'
13 address: 0x10f4cecb0 base: 0x10c8c8000 module name: 'Adobe Photoshop 2022' symbol info: '13 Adobe Photoshop 2022 0x000000010f4cecb0 Adobe Photoshop 2022 + 46165168'
14 address: 0x7fff2321f531 base: 0x7fff22d80000 module name: 'AppKit' symbol info: '14 AppKit 0x00007fff2321f531 -[NSApplication _handleEvent:] + 65'
15 address: 0x7fff22daf62e base: 0x7fff22d80000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff22daf62e -[NSApplication run] + 623'
16 address: 0x10f4cf7b2 base: 0x10c8c8000 module name: 'Adobe Photoshop 2022' symbol info: '16 Adobe Photoshop 2022 0x000000010f4cf7b2 Adobe Photoshop 2022 + 46167986'
17 address: 0x10f4d1fa6 base: 0x10c8c8000 module name: 'Adobe Photoshop 2022' symbol info: '17 Adobe Photoshop 2022 0x000000010f4d1fa6 Adobe Photoshop 2022 + 46178214'
18 address: 0x10f5c6dec base: 0x10c8c8000 module name: 'Adobe Photoshop 2022' symbol info: '18 Adobe Photoshop 2022 0x000000010f5c6dec Adobe Photoshop 2022 + 47181292'
19 address: 0x1125d7105 base: 0x10c8c8000 module name: 'Adobe Photoshop 2022' symbol info: '19 Adobe Photoshop 2022 0x00000001125d7105 Adobe Photoshop 2022 + 97579269'
20 address: 0x10c8ce478 base: 0x10c8c8000 module name: 'Adobe Photoshop 2022' symbol info: '20 Adobe Photoshop 2022 0x000000010c8ce478 Adobe Photoshop 2022 + 25720'
21 address: 0x7fff204daf3d base: 0x7fff204c5000 module name: 'libdyld.dylib' symbol info: '21 libdyld.dylib 0x00007fff204daf3d start + 1'
22 address: 0x1 module name: '<unknown module>' symbol info: '22 ??? 0x0000000000000001 0x0 + 1'

Report · Aug 14, 2022

Hi, I tried to fix this myself, but it didn't work. After reinstalling Windows and installing Photoshop, the pictures stopped opening. Here is the log

Photoshop Error information
Code: -1
Text: произошел программный сбой
Message: Невозможно выполнить запроспроизошел программный сбой.
Stack:
Adobe Photoshop 23.0.0 20211013.r.36 623993d
0 address: 0x00007FF6A2D1EFD2 base: 0x00007FF69E5C0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF6A11005F4 base: 0x00007FF69E5C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF6A10FFB49 base: 0x00007FF69E5C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF6A04F1734 base: 0x00007FF69E5C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF6A04F11C1 base: 0x00007FF69E5C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF6A04F1261 base: 0x00007FF69E5C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF6A04F11E1 base: 0x00007FF69E5C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF6A04FD6DD base: 0x00007FF69E5C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF6A1146AE5 base: 0x00007FF69E5C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF6A11495A8 base: 0x00007FF69E5C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF6A1148FDB base: 0x00007FF69E5C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF6A111FC59 base: 0x00007FF69E5C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF69EAE4319 base: 0x00007FF69E5C0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF69EAE43B6 base: 0x00007FF69E5C0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF69EAD7C68 base: 0x00007FF69E5C0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF69EAEE831 base: 0x00007FF69E5C0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF69ED986B2 base: 0x00007FF69E5C0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF69EADA362 base: 0x00007FF69E5C0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF69ED3A902 base: 0x00007FF69E5C0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FFC59277034 base: 0x00007FFC59260000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFC5B082651 base: 0x00007FFC5B030000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Aug 15, 2022

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:

Report · Aug 16, 2022

Photoshop Error information

Code: -1

Text: because of a program error

Message: Could not complete your request because of a program error.

Stack:

Adobe Photoshop 23.4.2 20220711.r.603 aa147b3

0 address: 0x109b90388 base: 0x104f94000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x0000000109b903b8 Adobe Photoshop 2022 + 79676344'

1 address: 0x10774d93c base: 0x104f94000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x000000010774d93c Adobe Photoshop 2022 + 41654588'

2 address: 0x10774db7c base: 0x104f94000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x000000010774db7c Adobe Photoshop 2022 + 41655164'

3 address: 0x10a356284 base: 0x104f94000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x000000010a356284 Adobe Photoshop 2022 + 87827076'

4 address: 0x10a356260 base: 0x104f94000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x000000010a356260 Adobe Photoshop 2022 + 87827040'

5 address: 0x10a356254 base: 0x104f94000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x000000010a356254 Adobe Photoshop 2022 + 87827028'

6 address: 0x10a356248 base: 0x104f94000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x000000010a356248 Adobe Photoshop 2022 + 87827016'

7 address: 0x10a3561c4 base: 0x104f94000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x000000010a3561c4 Adobe Photoshop 2022 + 87826884'

8 address: 0x10774b17c base: 0x104f94000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x000000010774b17c Adobe Photoshop 2022 + 41644412'

9 address: 0x107748f38 base: 0x104f94000 module name: 'Adobe Photoshop 2022' symbol info: '9 Adobe Photoshop 2022 0x0000000107748f38 Adobe Photoshop 2022 + 41635640'

10 address: 0x10774699c base: 0x104f94000 module name: 'Adobe Photoshop 2022' symbol info: '10 Adobe Photoshop 2022 0x000000010774699c Adobe Photoshop 2022 + 41626012'

11 address: 0x107730ce4 base: 0x104f94000 module name: 'Adobe Photoshop 2022' symbol info: '11 Adobe Photoshop 2022 0x0000000107730ce4 Adobe Photoshop 2022 + 41536740'

12 address: 0x107730e10 base: 0x104f94000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x0000000107730e10 Adobe Photoshop 2022 + 41537040'

13 address: 0x10763da00 base: 0x104f94000 module name: 'Adobe Photoshop 2022' symbol info: '13 Adobe Photoshop 2022 0x000000010763da00 Adobe Photoshop 2022 + 40540672'

14 address: 0x1c0a85010 base: 0x1c061b000 module name: 'AppKit' symbol info: '14 AppKit 0x00000001c0a85010 -[NSApplication _handleEvent:] + 76'

15 address: 0x1c064d9dc base: 0x1c061b000 module name: 'AppKit' symbol info: '15 AppKit 0x00000001c064d9dc -[NSApplication run] + 636'

16 address: 0x10763e468 base: 0x104f94000 module name: 'Adobe Photoshop 2022' symbol info: '16 Adobe Photoshop 2022 0x000000010763e468 Adobe Photoshop 2022 + 40543336'

17 address: 0x107640b98 base: 0x104f94000 module name: 'Adobe Photoshop 2022' symbol info: '17 Adobe Photoshop 2022 0x0000000107640b98 Adobe Photoshop 2022 + 40553368'

18 address: 0x10773167c base: 0x104f94000 module name: 'Adobe Photoshop 2022' symbol info: '18 Adobe Photoshop 2022 0x000000010773167c Adobe Photoshop 2022 + 41539196'

19 address: 0x10a2ace48 base: 0x104f94000 module name: 'Adobe Photoshop 2022' symbol info: '19 Adobe Photoshop 2022 0x000000010a2ace48 Adobe Photoshop 2022 + 87133768'

20 address: 0x104f999f4 base: 0x104f94000 module name: 'Adobe Photoshop 2022' symbol info: '20 Adobe Photoshop 2022 0x0000000104f999f4 Adobe Photoshop 2022 + 23028'

21 address: 0x10e1a90f4 module name: '<unknown module>' symbol info: '21 dyld 0x000000010e1a90f4 start + 520'

Report · Aug 30, 2022

As you can see, nothing was solved here as I have the latest version of Photoshop.

Report · Aug 16, 2022

I have a rather old and somewhat sickly Dell XPS laptop - the battery is almost dead, god knows what else is on its way, but I never had much trouble with Photoshop before. Lately it has been very uncooperative - Program errors while saving, program errors while selecting clone stamp source area, crashes, not starting until after reboot, etc

There seems to be a bigger issue with my graphic adapter which developed a habit of not waking up after laptop idles for some time. Which causes a BSOD too. Anyways, here is my diagnostic report if it makes any sense. Thank you for your time in any case.

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 23.4.2 20220711.r.603 aa147b3
0 address: 0x00007FF6746AE903 base: 0x00007FF66FC50000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF67283C70C base: 0x00007FF66FC50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF67283BDC9 base: 0x00007FF66FC50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF671D4B234 base: 0x00007FF66FC50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF671D4AD69 base: 0x00007FF66FC50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF671D4AB69 base: 0x00007FF66FC50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF671D58DDD base: 0x00007FF66FC50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF67287CDA5 base: 0x00007FF66FC50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF67287FB57 base: 0x00007FF66FC50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF67287F5AA base: 0x00007FF66FC50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF67285FE69 base: 0x00007FF66FC50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF67022E6C8 base: 0x00007FF66FC50000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF67022E766 base: 0x00007FF66FC50000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF670221FBF base: 0x00007FF66FC50000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF670238981 base: 0x00007FF66FC50000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF6704FB5EC base: 0x00007FF66FC50000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF6702248C9 base: 0x00007FF66FC50000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF670489E72 base: 0x00007FF66FC50000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FFDECD57034 base: 0x00007FFDECD40000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFDED7C2651 base: 0x00007FFDED770000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Aug 16, 2022

Photoshop Error information
Code: -1
Text: devido a erro no programa
Message: Não foi possível completar o seu pedido devido a erro no programa.
Stack:
Adobe Photoshop 23.4.2 20220711.r.603 aa147b3
0 address: 0x00007FF6DAADE903 base: 0x00007FF6D6080000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF6D8C6C70C base: 0x00007FF6D6080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF6D8C6BDC9 base: 0x00007FF6D6080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF6D817B234 base: 0x00007FF6D6080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF6D817AD69 base: 0x00007FF6D6080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF6D817AB69 base: 0x00007FF6D6080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF6D8188DDD base: 0x00007FF6D6080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF6D8CACDA5 base: 0x00007FF6D6080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF6D8CAFB57 base: 0x00007FF6D6080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF6D8CAF5AA base: 0x00007FF6D6080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF6D8C8FE69 base: 0x00007FF6D6080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF6D665E6C8 base: 0x00007FF6D6080000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF6D665E766 base: 0x00007FF6D6080000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF6D6651FBF base: 0x00007FF6D6080000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF6D6668981 base: 0x00007FF6D6080000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF6D692B5EC base: 0x00007FF6D6080000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF6D66548C9 base: 0x00007FF6D6080000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF6D68B9E72 base: 0x00007FF6D6080000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FF9C0B154E0 base: 0x00007FF9C0B00000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FF9C1B2485B base: 0x00007FF9C1B20000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Aug 17, 2022

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 23.4.2 20220711.r.603 aa147b3
0 address: 0x00007FF772B9E903 base: 0x00007FF76E140000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF770D2C70C base: 0x00007FF76E140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF770D2BDC9 base: 0x00007FF76E140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF77023B234 base: 0x00007FF76E140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF77023AD69 base: 0x00007FF76E140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF77023AB69 base: 0x00007FF76E140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF770248DDD base: 0x00007FF76E140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF770D6CDA5 base: 0x00007FF76E140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF770D6FB57 base: 0x00007FF76E140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF770D6F5AA base: 0x00007FF76E140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF770D4FE69 base: 0x00007FF76E140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF76E71E6C8 base: 0x00007FF76E140000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF76E71E766 base: 0x00007FF76E140000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF76E711FBF base: 0x00007FF76E140000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF76E728981 base: 0x00007FF76E140000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF76E9EB5EC base: 0x00007FF76E140000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF76E7148C9 base: 0x00007FF76E140000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF76E979E72 base: 0x00007FF76E140000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FFEAF917034 base: 0x00007FFEAF900000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFEB0062651 base: 0x00007FFEB0010000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Thank you,
Emily

Report · Aug 17, 2022

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 23.4.2 20220711.r.603 aa147b3
0 address: 0x00007FF67708E903 base: 0x00007FF672630000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF67521C70C base: 0x00007FF672630000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF67521BDC9 base: 0x00007FF672630000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF67472B234 base: 0x00007FF672630000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF67472AD69 base: 0x00007FF672630000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF67472AB69 base: 0x00007FF672630000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF674738DDD base: 0x00007FF672630000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF67525CDA5 base: 0x00007FF672630000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF67525FB57 base: 0x00007FF672630000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF67525F5AA base: 0x00007FF672630000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF67523FE69 base: 0x00007FF672630000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF672C0E6C8 base: 0x00007FF672630000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF672C0E766 base: 0x00007FF672630000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF672C02898 base: 0x00007FF672630000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF672C18981 base: 0x00007FF672630000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF672EDB5EC base: 0x00007FF672630000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF672C048C9 base: 0x00007FF672630000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF672E69E72 base: 0x00007FF672630000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FFB53627034 base: 0x00007FFB53610000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFB54DA2651 base: 0x00007FFB54D50000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Please help.
Thak you,
Alice

Report · Aug 18, 2022

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 23.4.2 20220711.r.603 aa147b3
0 address: 0x00007FF6EE53E903 base: 0x00007FF6E9AE0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF6EC6CC70C base: 0x00007FF6E9AE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF6EC6CBDC9 base: 0x00007FF6E9AE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF6EBBDB234 base: 0x00007FF6E9AE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF6EBBDAD69 base: 0x00007FF6E9AE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF6EBBDAB69 base: 0x00007FF6E9AE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF6EBBE8DDD base: 0x00007FF6E9AE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF6EC70CDA5 base: 0x00007FF6E9AE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF6EC70FB57 base: 0x00007FF6E9AE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF6EC70F5AA base: 0x00007FF6E9AE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF6EC6EFE69 base: 0x00007FF6E9AE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF6EA0BE6C8 base: 0x00007FF6E9AE0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF6EA0BE766 base: 0x00007FF6E9AE0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF6EA0B1FBF base: 0x00007FF6E9AE0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF6EA0C8981 base: 0x00007FF6E9AE0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF6EA38B5EC base: 0x00007FF6E9AE0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF6EA0B48C9 base: 0x00007FF6E9AE0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF6EA319E72 base: 0x00007FF6E9AE0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FFF9F557034 base: 0x00007FFF9F540000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFF9FE82651 base: 0x00007FFF9FE30000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Aug 18, 2022

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 23.4.2 20220711.r.603 aa147b3
0 address: 0x00007FF76ABEE903 base: 0x00007FF766190000 module name: 'Photoshop.exe' symbol:
1 address: 0x00007FF768D7C70C base: 0x00007FF766190000 module name: 'Photoshop.exe' symbol:
2 address: 0x00007FF768D7BDC9 base: 0x00007FF766190000 module name: 'Photoshop.exe' symbol:
3 address: 0x00007FF76828B234 base: 0x00007FF766190000 module name: 'Photoshop.exe' symbol:
4 address: 0x00007FF76828AD69 base: 0x00007FF766190000 module name: 'Photoshop.exe' symbol:
5 address: 0x00007FF76828AB69 base: 0x00007FF766190000 module name: 'Photoshop.exe' symbol:
6 address: 0x00007FF768298DDD base: 0x00007FF766190000 module name: 'Photoshop.exe' symbol:
7 address: 0x00007FF768DBCDA5 base: 0x00007FF766190000 module name: 'Photoshop.exe' symbol:
8 address: 0x00007FF768DBFB57 base: 0x00007FF766190000 module name: 'Photoshop.exe' symbol:
9 address: 0x00007FF768DBF5AA base: 0x00007FF766190000 module name: 'Photoshop.exe' symbol:
10 address: 0x00007FF768D9FE69 base: 0x00007FF766190000 module name: 'Photoshop.exe' symbol:
11 address: 0x00007FF76676E6C8 base: 0x00007FF766190000 module name: 'Photoshop.exe' symbol:
12 address: 0x00007FF76676E766 base: 0x00007FF766190000 module name: 'Photoshop.exe' symbol:
13 address: 0x00007FF766761FBF base: 0x00007FF766190000 module name: 'Photoshop.exe' symbol:
14 address: 0x00007FF766778981 base: 0x00007FF766190000 module name: 'Photoshop.exe' symbol:
15 address: 0x00007FF766A3B5EC base: 0x00007FF766190000 module name: 'Photoshop.exe' symbol:
16 address: 0x00007FF7667648C9 base: 0x00007FF766190000 module name: 'Photoshop.exe' symbol:
17 address: 0x00007FF7669C9E72 base: 0x00007FF766190000 module name: 'Photoshop.exe' symbol:
18 address: 0x00007FF9B6D77034 base: 0x00007FF9B6D60000 module name: 'KERNEL32.DLL' symbol:
19 address: 0x00007FF9B85A2651 base: 0x00007FF9B8550000 module name: 'ntdll.dll' symbol:

Report · Aug 19, 2022

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:

Report · Aug 21, 2022

THis to is all I am getting. Because when I click OK it doesn't go away, it just keeps popping up so I have to task manager close. All I get is

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:

This occurs when I try to use clone stamp

Report · Aug 22, 2022

Hello, @Pete.Green and @Mohit Goyal Did the info provided here help produce further fixes like in the newly released 23.5? It might be good for affected users to know that their reports were usefully put into a better Photoshop, and that they should encounter less problems!

Report · Aug 22, 2022

Hi,
I am using Photoshop 23.4.1 on a Win 10 (Ryzen9, Nvidia RTX 3090, ...) and I can't open a certain photoshop file on my harddrive. I get the error message " can't open becaue of a program error". I can open all other files except one - my problem file. It was open when I turned my computer to sleep mode. Win-machines seem to have problems with that and the machine was not wacking up but restarting the whole computer. After opening photoshop it had updated auotmatically to the latest version. I tried everything I found in the **scam email address**-section (downgrading, reinstalling, etc. etc.) but nothing helpded. Still can't open that one file of almost 160 MBs. Thanks for your help.

Andre

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not open “cariad_raum01_001.psd” because of a program error.
Stack:
Adobe Photoshop 23.4.1 20220615.r.547 3121b66
0 address: 0x00007FF79046E1B3 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF78E5FC06C base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF78E5FB729 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF78E5FD4CA base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF78D0DD6DE base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF78E5FD529 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF78E5FC2AB base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF78C75C44B base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF78C75D5C5 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF78C75C1EE base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF78C75CFC7 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF78C75D122 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF78D65CA96 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
13 address: 0x00007FF78D6580C2 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
14 address: 0x00007FF78DCA4FEE base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
15 address: 0x00007FF78DC9EB72 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
16 address: 0x00007FF78DCA2731 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
17 address: 0x00007FF78DCA3BCF base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
18 address: 0x00007FF78DCA7029 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
19 address: 0x00007FF78D3BBFF4 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
20 address: 0x00007FF78D3BBE83 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
21 address: 0x00007FF78D3BB8F4 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
22 address: 0x00007FF78C7BB7F1 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
23 address: 0x00007FF78C428F5C base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
24 address: 0x00007FF78C00ECEE base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
25 address: 0x00007FF78CAA3E6E base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
26 address: 0x00007FF78E6B2430 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
27 address: 0x00007FF78E61DFC4 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
28 address: 0x00007FF78E619E94 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
29 address: 0x00007FF78E6633D1 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
30 address: 0x00007FF78E662BA5 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
31 address: 0x00007FF78E63EF0A base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
32 address: 0x00007FF78E61F7C9 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
33 address: 0x00007FF78BFEE6D8 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
34 address: 0x00007FF78BFEE776 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
35 address: 0x00007FF78BFE28A8 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
36 address: 0x00007FF78BFF8991 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
37 address: 0x00007FF78C2BB49C base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
38 address: 0x00007FF78BFE48D9 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
39 address: 0x00007FF78C249D22 base: 0x00007FF78BA10000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.

Report · Aug 22, 2022

Hello,

I have installed 23.5 of Photoshop and am still running into a program error when using the Perspective warp. I have reset my preferences and recreated the file several times. I can apply the perspective warp at 50% scale of the layer but not at a 2.5% scale. I have tried scaling the layer after the persepctive warp and get the same error. Once I installed the User Diagnostics plugin, I got the program error as before I was even able to start to recreate the error with perspective warp.

Here is the error stack:

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 23.5.0 20220809.r.669 0e07917
0 address: 0x10a675e90 base: 0x104fb2000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x000000010a675ecc Adobe Photoshop 2022 + 90980044'
1 address: 0x107df4394 base: 0x104fb2000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x0000000107df4394 Adobe Photoshop 2022 + 48505748'
2 address: 0x107df45e1 base: 0x104fb2000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x0000000107df45e1 Adobe Photoshop 2022 + 48506337'
3 address: 0x10af4eda3 base: 0x104fb2000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x000000010af4eda3 Adobe Photoshop 2022 + 100257187'
4 address: 0x10af4ed79 base: 0x104fb2000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x000000010af4ed79 Adobe Photoshop 2022 + 100257145'
5 address: 0x10af4ed69 base: 0x104fb2000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x000000010af4ed69 Adobe Photoshop 2022 + 100257129'
6 address: 0x10af4ed59 base: 0x104fb2000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x000000010af4ed59 Adobe Photoshop 2022 + 100257113'
7 address: 0x10af4ed1d base: 0x104fb2000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x000000010af4ed1d Adobe Photoshop 2022 + 100257053'
8 address: 0x107df136b base: 0x104fb2000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x0000000107df136b Adobe Photoshop 2022 + 48493419'
9 address: 0x107deefb5 base: 0x104fb2000 module name: 'Adobe Photoshop 2022' symbol info: '9 Adobe Photoshop 2022 0x0000000107deefb5 Adobe Photoshop 2022 + 48484277'
10 address: 0x107dec59b base: 0x104fb2000 module name: 'Adobe Photoshop 2022' symbol info: '10 Adobe Photoshop 2022 0x0000000107dec59b Adobe Photoshop 2022 + 48473499'
11 address: 0x107dd66f8 base: 0x104fb2000 module name: 'Adobe Photoshop 2022' symbol info: '11 Adobe Photoshop 2022 0x0000000107dd66f8 Adobe Photoshop 2022 + 48383736'
12 address: 0x107dd680a base: 0x104fb2000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x0000000107dd680a Adobe Photoshop 2022 + 48384010'
13 address: 0x107cdca80 base: 0x104fb2000 module name: 'Adobe Photoshop 2022' symbol info: '13 Adobe Photoshop 2022 0x0000000107cdca80 Adobe Photoshop 2022 + 47360640'
14 address: 0x7ff815f0e18b base: 0x7ff815aa7000 module name: 'AppKit' symbol info: '14 AppKit 0x00007ff815f0e18b -[NSApplication _handleEvent:] + 65'
15 address: 0x7ff815ad6d3e base: 0x7ff815aa7000 module name: 'AppKit' symbol info: '15 AppKit 0x00007ff815ad6d3e -[NSApplication run] + 623'
16 address: 0x107cdd5b2 base: 0x104fb2000 module name: 'Adobe Photoshop 2022' symbol info: '16 Adobe Photoshop 2022 0x0000000107cdd5b2 Adobe Photoshop 2022 + 47363506'
17 address: 0x107cdfda6 base: 0x104fb2000 module name: 'Adobe Photoshop 2022' symbol info: '17 Adobe Photoshop 2022 0x0000000107cdfda6 Adobe Photoshop 2022 + 47373734'
18 address: 0x107dd704c base: 0x104fb2000 module name: 'Adobe Photoshop 2022' symbol info: '18 Adobe Photoshop 2022 0x0000000107dd704c Adobe Photoshop 2022 + 48386124'
19 address: 0x10ae9bf3a base: 0x104fb2000 module name: 'Adobe Photoshop 2022' symbol info: '19 Adobe Photoshop 2022 0x000000010ae9bf3a Adobe Photoshop 2022 + 99524410'
20 address: 0x104fb7938 base: 0x104fb2000 module name: 'Adobe Photoshop 2022' symbol info: '20 Adobe Photoshop 2022 0x0000000104fb7938 Adobe Photoshop 2022 + 22840'
21 address: 0x1173b952e module name: '<unknown module>' symbol info: '21 dyld 0x00000001173b952e start + 462'

Report · Aug 24, 2022

Photoshop Error information

Code: -1

Text: because of a program error

Message: Could not complete your request because of a program error.

Stack:

Adobe Photoshop 23.5.0 20220809.r.669 0e07917

0 address: 0x00007FF64286E3D3 base: 0x00007FF63DD10000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.

1 address: 0x00007FF64097A82C base: 0x00007FF63DD10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

2 address: 0x00007FF640979EE9 base: 0x00007FF63DD10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

3 address: 0x00007FF63FE52C64 base: 0x00007FF63DD10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

4 address: 0x00007FF63FE52B29 base: 0x00007FF63DD10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

5 address: 0x00007FF63FE52929 base: 0x00007FF63DD10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

6 address: 0x00007FF63FE60AFD base: 0x00007FF63DD10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

7 address: 0x00007FF6409BB815 base: 0x00007FF63DD10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

8 address: 0x00007FF6409BE5C7 base: 0x00007FF63DD10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

9 address: 0x00007FF6409BE01A base: 0x00007FF63DD10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

10 address: 0x00007FF64099DF89 base: 0x00007FF63DD10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

11 address: 0x00007FF63E30B5E8 base: 0x00007FF63DD10000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

12 address: 0x00007FF63E30B686 base: 0x00007FF63DD10000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

13 address: 0x00007FF63E2FEF2F base: 0x00007FF63DD10000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

14 address: 0x00007FF63E3158A1 base: 0x00007FF63DD10000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

15 address: 0x00007FF63E5EE69F base: 0x00007FF63DD10000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.

16 address: 0x00007FF63E301846 base: 0x00007FF63DD10000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

17 address: 0x00007FF63E566FC2 base: 0x00007FF63DD10000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.

18 address: 0x00007FF9B2157034 base: 0x00007FF9B2140000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.

19 address: 0x00007FF9B3722651 base: 0x00007FF9B36D0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Aug 24, 2022

I got this error when I tried to print out from my home printer.

Photoshop Error information
Code: -1
Text: プログラムエラーです。
Message: 要求された操作を完了できません。プログラムエラーです。
Stack:
Adobe Photoshop 23.5.0 20220809.r.669 0e07917
0 address: 0x00007FF7D2ACE3D3 base: 0x00007FF7CDF70000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF7D0BDA82C base: 0x00007FF7CDF70000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF7D0BD9EE9 base: 0x00007FF7CDF70000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF7D00B2C64 base: 0x00007FF7CDF70000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF7D00B2B29 base: 0x00007FF7CDF70000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF7D00B2929 base: 0x00007FF7CDF70000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF7D00C0AFD base: 0x00007FF7CDF70000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF7D0C1B815 base: 0x00007FF7CDF70000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF7D0C1E5C7 base: 0x00007FF7CDF70000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF7D0C1E01A base: 0x00007FF7CDF70000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF7D0BFDF89 base: 0x00007FF7CDF70000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF7CE56B5E8 base: 0x00007FF7CDF70000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF7CE56B686 base: 0x00007FF7CDF70000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF7CE55EF2F base: 0x00007FF7CDF70000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF7CE5758A1 base: 0x00007FF7CDF70000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF7CE84E69F base: 0x00007FF7CDF70000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF7CE561846 base: 0x00007FF7CDF70000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF7CE7C6FC2 base: 0x00007FF7CDF70000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FFABC4D7034 base: 0x00007FFABC4C0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFABDDA2651 base: 0x00007FFABDD50000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Aug 29, 2022

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 23.1.0 20211208.r.143 83e47c5
0 address: 0x00007FF7577C5E22 base: 0x00007FF752FA0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF755B9B444 base: 0x00007FF752FA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF755B9A919 base: 0x00007FF752FA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF754FCA434 base: 0x00007FF752FA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF754FC9EC1 base: 0x00007FF752FA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF754FC9F61 base: 0x00007FF752FA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF754FC9EE1 base: 0x00007FF752FA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF754FD647D base: 0x00007FF752FA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF755BE1A55 base: 0x00007FF752FA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF755BE46D8 base: 0x00007FF752FA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF755BE421B base: 0x00007FF752FA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF755BBF0C9 base: 0x00007FF752FA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
12 address: 0x00007FF7535ACA69 base: 0x00007FF752FA0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF7535ACB06 base: 0x00007FF752FA0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF7535A0079 base: 0x00007FF752FA0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF7535B6FD1 base: 0x00007FF752FA0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF75386C752 base: 0x00007FF752FA0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF7535A2ACE base: 0x00007FF752FA0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF753803392 base: 0x00007FF752FA0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FF9F82D7034 base: 0x00007FF9F82C0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FF9F9F42651 base: 0x00007FF9F9EF0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Aug 29, 2022

Here is my error:

Photoshop Error information
Code: -1
Text: devido a erro no programa
Message: Não foi possível completar o seu pedido devido a erro no programa.
Stack:
Adobe Photoshop 23.5.0 20220809.r.669 0e07917
0 address: 0x00007FF7E4ADE3D3 base: 0x00007FF7DFF80000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF7E2BEA82C base: 0x00007FF7DFF80000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF7E2BE9EE9 base: 0x00007FF7DFF80000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF7E20C2C64 base: 0x00007FF7DFF80000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF7E20C2B29 base: 0x00007FF7DFF80000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF7E20C2929 base: 0x00007FF7DFF80000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF7E20D0AFD base: 0x00007FF7DFF80000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF7E2C2B815 base: 0x00007FF7DFF80000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF7E2C2E5C7 base: 0x00007FF7DFF80000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF7E2C2E01A base: 0x00007FF7DFF80000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF7E2C0DF89 base: 0x00007FF7DFF80000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF7E057B5E8 base: 0x00007FF7DFF80000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF7E057B686 base: 0x00007FF7DFF80000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF7E056EF2F base: 0x00007FF7DFF80000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF7E05858A1 base: 0x00007FF7DFF80000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF7E085E69F base: 0x00007FF7DFF80000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF7E0571846 base: 0x00007FF7DFF80000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF7E07D6FC2 base: 0x00007FF7DFF80000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FFC25D67034 base: 0x00007FFC25D50000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFC270A2651 base: 0x00007FFC27050000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Sep 01, 2022

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 23.4.2 20220711.r.603 aa147b3
0 address: 0x00007FF72BE8E903 base: 0x00007FF727430000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF72A01C70C base: 0x00007FF727430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF72A01BDC9 base: 0x00007FF727430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF72952B234 base: 0x00007FF727430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF72952AD69 base: 0x00007FF727430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF72952AB69 base: 0x00007FF727430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF729538DDD base: 0x00007FF727430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF72A05CDA5 base: 0x00007FF727430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF72A05FB57 base: 0x00007FF727430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF72A05F5AA base: 0x00007FF727430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF72A03FE69 base: 0x00007FF727430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF727A0E6C8 base: 0x00007FF727430000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF727A0E766 base: 0x00007FF727430000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF727A01FBF base: 0x00007FF727430000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF727A18981 base: 0x00007FF727430000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF727CDB5EC base: 0x00007FF727430000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF727A048C9 base: 0x00007FF727430000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF727C69E72 base: 0x00007FF727430000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FFF53227034 base: 0x00007FFF53210000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFF54F82651 base: 0x00007FFF54F30000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · Sep 07, 2022

I just started having this error:

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 23.5.0 20220809.r.669 0e07917
0 address: 0x00007FF678A6E3D3 base: 0x00007FF673F10000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF676B7A82C base: 0x00007FF673F10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF676B79EE9 base: 0x00007FF673F10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF676052C64 base: 0x00007FF673F10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF676052B29 base: 0x00007FF673F10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF676052929 base: 0x00007FF673F10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF676060AFD base: 0x00007FF673F10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF676BBB815 base: 0x00007FF673F10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF676BBE5C7 base: 0x00007FF673F10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF676BBE01A base: 0x00007FF673F10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF676B9DF89 base: 0x00007FF673F10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF67450B5E8 base: 0x00007FF673F10000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF67450B686 base: 0x00007FF673F10000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF6744FEF2F base: 0x00007FF673F10000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF6745158A1 base: 0x00007FF673F10000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF6747EE69F base: 0x00007FF673F10000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF674501846 base: 0x00007FF673F10000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF674766FC2 base: 0x00007FF673F10000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FF9BA927034 base: 0x00007FF9BA910000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FF9BC0E2651 base: 0x00007FF9BC090000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

rene Delbar rene.delbar@skynet.be

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