"could not initialize photoshop because an unexpected end-of-file error was encountered"

[different_teacher5D2C]

Never had any problems with my photoshop application, however, recently I haven't even been able to open the programme. It comes up with an error box saying "could not initialize photoshop because an unexpected end-of-file error was encountered". After looking on the forums and online for a solution, I am stumped.

I have tried uninstalling and re-installing the programme but it still won't open.

How do I fix this

Thanks

[S_Gans]

Hi. Please let us know your operating system version and Photoshop version.

[different_teacher5D2C]

working on PC
I have the full creative cloud suite
working on the updated 2017 photoshop CC

[Peru Bob · Accepted solution]

Reset the preferences:

Preferences in Photoshop

[joakinf82572529]

Hi, I have the photoshop cc 2017 in mac, OS X The captain. Probe reinstall and does not work, and I do not find the preferences as in the example. It's a video for an earlier version of photoshop

[MikeB423]

Having the same issue. New PC, just installed Photoshop. Can't even open it

[Peru Bob]

What OS?

What version of Photoshop?

Any error message?  If so, what exactly does it say?

[MarjDubea]

having same issue.... never have I had this issue, been using it for several years now.

[MarjDubea]

PC, PScc, windows 10

[georginae82651083]

Has anyone solved this?  I can't open photoshop and i need to get work done!!!!!

[Guest · Accepted solution]

• Click the Start button (Windows XP users should then click Run).
• Type %appdata% and press Enter.
• Open the Adobe folder.
• Open the Adobe Photoshop CS5 (or similar name) folder.
• Delete the “Adobe Photoshop CS5 Settings” (or similar name) folder.

in case of windows, following contents.

[kellik27407187]

Thank you!  This worked for me!

[jacks33570106]

How do I solve this on a Mac?

[KingDavid987]

Yeah, I am having the same problem on my mac.

[default9ki65y591zhg]

Perfect, it worked for me too!

[Gizelle0101]

This worked for me. Thank you so much!

[Madushi246838526jk5]

Thanks a lot!!! 

It worked for me...

[Abas Ekong]

Thanks. It works!

[Scott298048222hmp]

Worked for me!

[wissarut36327514w3lg]

Thank you! 

[Lerakz Roodz361964125zh8]

hey man, u dropped this 👑

[stephanied81759363]

Worked for me👍👍 Thank you🙏🙏

[andrew_2998]

Thanks, works perfectly now!

[Frank28837568zurm]

Worked in PS 2024 too! Thanks boss!

[GemmaHarris82]

Hi gemmaf27461182,

I have had the same problem today and have found a solution on the Adobe PS preferences help page:

• Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.

Note: Using the keyboard shortcut, preference files for custom shortcuts, workspaces, and color settings will also be reset to default.

Preferences in Photoshop

Hope this helps