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"could not initialize photoshop because an unexpected end-of-file error was encountered"

New Here ,
May 09, 2017 May 09, 2017

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Never had any problems with my photoshop application, however, recently I haven't even been able to open the programme. It comes up with an error box saying "could not initialize photoshop because an unexpected end-of-file error was encountered". After looking on the forums and online for a solution, I am stumped.

I have tried uninstalling and re-installing the programme but it still won't open.

How do I fix this

Thanks

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correct answers 1 Correct answer

Community Expert , May 09, 2017 May 09, 2017

Reset the preferences:

Preferences in Photoshop

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Community Expert ,
May 09, 2017 May 09, 2017

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Hi. Please let us know your operating system version and Photoshop version.


Adobe Community Expert / Adobe Certified Instructor

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New Here ,
May 09, 2017 May 09, 2017

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working on PC
I have the full creative cloud suite
working on the updated 2017 photoshop CC

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Community Expert ,
May 09, 2017 May 09, 2017

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Reset the preferences:

Preferences in Photoshop

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New Here ,
Jun 02, 2017 Jun 02, 2017

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Hi, I have the photoshop cc 2017 in mac, OS X The captain. Probe reinstall and does not work, and I do not find the preferences as in the example. It's a video for an earlier version of photoshop

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New Here ,
May 21, 2017 May 21, 2017

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Having the same issue. New PC, just installed Photoshop. Can't even open it

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Community Expert ,
May 22, 2017 May 22, 2017

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What OS?

What version of Photoshop?

Any error message?  If so, what exactly does it say?

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New Here ,
Sep 28, 2017 Sep 28, 2017

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having same issue.... never have I had this issue, been using it for several years now.

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New Here ,
Sep 28, 2017 Sep 28, 2017

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PC, PScc, windows 10

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New Here ,
Dec 20, 2017 Dec 20, 2017

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Has anyone solved this?  I can't open photoshop and i need to get work done!!!!!

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Guest
Mar 13, 2018 Mar 13, 2018

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  • Click the Start button (Windows XP users should then click Run).
  • Type %appdata% and press Enter.
  • Open the Adobe folder.
  • Open the Adobe Photoshop CS5 (or similar name) folder.
  • Delete the “Adobe Photoshop CS5 Settings” (or similar name) folder.

in case of windows, following contents.

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New Here ,
Aug 07, 2018 Aug 07, 2018

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Thank you!  This worked for me!

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New Here ,
Aug 14, 2018 Aug 14, 2018

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How do I solve this on a Mac?

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Community Beginner ,
Jul 22, 2020 Jul 22, 2020

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Yeah, I am having the same problem on my mac.

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New Here ,
Dec 19, 2020 Dec 19, 2020

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Perfect, it worked for me too!

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New Here ,
Jan 17, 2021 Jan 17, 2021

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This worked for me. Thank you so much!

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New Here ,
Jun 01, 2022 Jun 01, 2022

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Thanks a lot!!! 

It worked for me...

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New Here ,
Mar 22, 2023 Mar 22, 2023

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Thanks. It works!

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New Here ,
May 09, 2023 May 09, 2023

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Worked for me!

 

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New Here ,
Mar 26, 2024 Mar 26, 2024

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Thank you! 

 

 

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New Here ,
Apr 30, 2024 Apr 30, 2024

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hey man, u dropped this 👑

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Community Beginner ,
Aug 20, 2018 Aug 20, 2018

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Hi gemmaf27461182,

I have had the same problem today and have found a solution on the Adobe PS preferences help page:

  • Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.

Note: Using the keyboard shortcut, preference files for custom shortcuts, workspaces, and color settings will also be reset to default.

Preferences in Photoshop

Hope this helps    

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New Here ,
Sep 25, 2019 Sep 25, 2019

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Great tip, it WORKS!!!

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New Here ,
May 04, 2024 May 04, 2024

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LATEST

This worker for me!!!! Thanks so much 

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Community Beginner ,
Jan 31, 2020 Jan 31, 2020

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Hello, I had also faced the same problem many times, but today I came here to find any solution that could help but all in vain. Then I started to tried open the curroupt file in all softwares one by one. Then Jackpot, the said file opened in corel photopaint and then I export my file again in PSD and you know what all the layers and colors were as previous. 

 

 

 

 

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