• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

"could not initialize photoshop because an unexpected end-of-file error was encountered"

New Here ,
May 09, 2017 May 09, 2017

Copy link to clipboard

Copied

Never had any problems with my photoshop application, however, recently I haven't even been able to open the programme. It comes up with an error box saying "could not initialize photoshop because an unexpected end-of-file error was encountered". After looking on the forums and online for a solution, I am stumped.

I have tried uninstalling and re-installing the programme but it still won't open.

How do I fix this

Thanks

Views

28.0K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Community Expert , May 09, 2017 May 09, 2017

Reset the preferences:

Preferences in Photoshop

Votes

Translate

Translate
Deleted User
Mar 13, 2018 Mar 13, 2018
  • Click the Start button (Windows XP users should then click Run).
  • Type %appdata% and press Enter.
  • Open the Adobe folder.
  • Open the Adobe Photoshop CS5 (or similar name) folder.
  • Delete the “Adobe Photoshop CS5 Settings” (or similar name) folder.

in case of windows, following contents.

Votes

Translate

Translate
Adobe
Community Expert ,
May 09, 2017 May 09, 2017

Copy link to clipboard

Copied

Hi. Please let us know your operating system version and Photoshop version.


Adobe Community Expert / Adobe Certified Instructor

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 09, 2017 May 09, 2017

Copy link to clipboard

Copied

working on PC
I have the full creative cloud suite
working on the updated 2017 photoshop CC

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 09, 2017 May 09, 2017

Copy link to clipboard

Copied

Reset the preferences:

Preferences in Photoshop

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 02, 2017 Jun 02, 2017

Copy link to clipboard

Copied

Hi, I have the photoshop cc 2017 in mac, OS X The captain. Probe reinstall and does not work, and I do not find the preferences as in the example. It's a video for an earlier version of photoshop

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 21, 2017 May 21, 2017

Copy link to clipboard

Copied

Having the same issue. New PC, just installed Photoshop. Can't even open it

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 22, 2017 May 22, 2017

Copy link to clipboard

Copied

What OS?

What version of Photoshop?

Any error message?  If so, what exactly does it say?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 28, 2017 Sep 28, 2017

Copy link to clipboard

Copied

having same issue.... never have I had this issue, been using it for several years now.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 28, 2017 Sep 28, 2017

Copy link to clipboard

Copied

PC, PScc, windows 10

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 20, 2017 Dec 20, 2017

Copy link to clipboard

Copied

Has anyone solved this?  I can't open photoshop and i need to get work done!!!!!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Mar 13, 2018 Mar 13, 2018

Copy link to clipboard

Copied

  • Click the Start button (Windows XP users should then click Run).
  • Type %appdata% and press Enter.
  • Open the Adobe folder.
  • Open the Adobe Photoshop CS5 (or similar name) folder.
  • Delete the “Adobe Photoshop CS5 Settings” (or similar name) folder.

in case of windows, following contents.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 07, 2018 Aug 07, 2018

Copy link to clipboard

Copied

Thank you!  This worked for me!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 14, 2018 Aug 14, 2018

Copy link to clipboard

Copied

How do I solve this on a Mac?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 22, 2020 Jul 22, 2020

Copy link to clipboard

Copied

Yeah, I am having the same problem on my mac.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 19, 2020 Dec 19, 2020

Copy link to clipboard

Copied

Perfect, it worked for me too!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 17, 2021 Jan 17, 2021

Copy link to clipboard

Copied

This worked for me. Thank you so much!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 01, 2022 Jun 01, 2022

Copy link to clipboard

Copied

Thanks a lot!!! 

It worked for me...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 22, 2023 Mar 22, 2023

Copy link to clipboard

Copied

Thanks. It works!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 09, 2023 May 09, 2023

Copy link to clipboard

Copied

Worked for me!

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 26, 2024 Mar 26, 2024

Copy link to clipboard

Copied

Thank you! 

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 30, 2024 Apr 30, 2024

Copy link to clipboard

Copied

hey man, u dropped this 👑

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 03, 2024 Jul 03, 2024

Copy link to clipboard

Copied

Worked for me👍👍 Thank you🙏🙏

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 14, 2024 Aug 14, 2024

Copy link to clipboard

Copied

Thanks, works perfectly now!

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 25, 2024 Oct 25, 2024

Copy link to clipboard

Copied

LATEST

Worked in PS 2024 too! Thanks boss!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 20, 2018 Aug 20, 2018

Copy link to clipboard

Copied

Hi gemmaf27461182,

I have had the same problem today and have found a solution on the Adobe PS preferences help page:

  • Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.

Note: Using the keyboard shortcut, preference files for custom shortcuts, workspaces, and color settings will also be reset to default.

Preferences in Photoshop

Hope this helps    

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines