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Konee Rok
Known Participant
October 26, 2017
Respondido

"Render Video" Not Opening | Photoshop CC 2018

  • October 26, 2017
  • 19 respostas
  • 31551 Visualizações

This worked fine in all other versions of PS. I did this on PS 2017 a couple days ago before the update. Now I'm unable to export my timeline frame animation. It just loads "initializing video export" up to the middle of the blue loading bar and stops. I left it there all night. Didn't budge. I looked at all the other threads about it on here. Tried changing performance settings. No good. No answers. Please help.

    Este tópico foi fechado para respostas.
    Melhor resposta por JJMack

    What version of Photoshop are you using? Adobe often release version of Photoshop and Update that have new bugs.  Adobe fixes many of these in newer updates. So what bugs are or are not in Photoshop depends on the version of Photoshop you are currently using. There was a recent bug Added CC 2018 that was fixed in the 19.1.1 update.

    January 2018 (version 19.1) release

    19 Respostas

    Mostrar respostas anteriores
    A
    Anonymous
    November 16, 2017

    Same problem for me, new 2017 imac 5k + PS CC 18. Any news about that update Pete?

    Cheers

    A
    Anonymous
    November 16, 2017

    Ok i just installed CC 17 with the cloud app and rendering works like a charm. This is an ok workaround until we get a fix for CC 18 i guess...

    laiy10580071
    laiy10580071
    Inspiring
    November 15, 2017

    I ran into this problem on Mac too. I couldn't even render a single frame. Photoshop stuck in "Initializing Video Export" forever.

    _
    _linus_
    Participant
    November 13, 2017

    If you don't have time waiting for the fix.

    I downloaded Photoshop CC 2015.5 on the "install other versions" button.

    Opened the CC 2018 file and exported video.

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    November 13, 2017

    If You are using Windows if CC 2018 is running and you click on  start CC 2015.5 the running CC 2018 will open.  Close CC 2018 and try starting CC 2015.5.  On Windows onley one version of Phoroshop can be open at a time.

    JJMack
    F
    faustoochoa
    Participant
    October 27, 2017

    That is what was weird.  Once we made a new user and got it work, switched back to my original user profile and it did not work.  Which was weird but the tech said it could be something with permissions but he couldn't not pin point it exactly but it did work when we made new user.

    JJMack​ we did not try that but I can def give it a try when I get home. 

    On a side note, making a new user to test is not hard and you can always delete after testing.

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    October 27, 2017

    faustoochoa  wrote

    On a side note, making a new user to test is not hard and you can always delete after testing.

    That is not to point I have othr user ID on my system that have never have user Photoshop. So I would not even need to add a new user ID. I would just need to start Photoshop.  I coul always then just delete the Appdata photoshop created for the user ID.

    So far  Both Windows and Mac Users have not been able to  Use CC 2018 export>render video and save out a PNG  Image Sequence. I just wanted to know if you can.

    JJMack
    K
    Konee RokAutor
    Known Participant
    October 27, 2017

    Made new user to test. Opened PS 2018. I was able to open the "initializing video export" and get passed the load bar finally like faustoochoa suggested. Worked for jpegs and targa. But when I exported as png frames I got this" "Could not render video command because of a program error."

    @KoneeRok
    F
    faustoochoa
    Participant
    October 27, 2017

    I was able to have someone from Adobe tech support do a remote on my computer to try and figure out the problem.  He tried switching permissions, resetting preferences, etc for about 2.5 hrs.  We fully un-installed all my Adobe programs and after install we had no luck.  He then created a new user and BOOM the issue went away.  Not sure why that fixed it but it did. I would recommend making a new user and then launch Photoshop within that new user and see if the issue still happens.  It worked on my end, hopefully it helps for some of you.

      JJMack
      Community Expert
      JJMackCommunity Expert
      Community Expert
      October 27, 2017

      Are you able to save a a sequence of PNG images?  No one else seems to be able to do that. They can save Video and jpeg sequences but not PNG sequences.

      JJMack
      K
      Konee RokAutor
      Known Participant
      October 27, 2017

      Not even getting passed "initializing video export" to even have the option.

      @KoneeRok
        A
        architaraztype
        Participant
        October 26, 2017

        Same issue with me. Though at work I have an iMac and also photoshop CC 2018, but video is working properly.

        It's my personal computer (late Mac with Touchbar) that is experiencing problems, and they started after installation of After Effects trial (at work I'm not installing it deliberately). Here's my post explaining it:

        Photoshop CC Render Video stuck at Initializing Video Export.

        F
        faustoochoa
        Participant
        October 26, 2017

        Having same issue here. Just hangs at around 50% when trying to export. Using MacBook Pro 2017 on MacOS Sierra.

          davescm
          Community Expert
          davescmCommunity Expert
          Community Expert
          October 26, 2017

          Hi

          I can't replicate your issue - but I am on Windows not Mac

          I suggest you raise it here where it is more likely to be seen by Adobe staff :

          Photoshop Family Customer Community

          Dave

          ashwinr83991045
          ashwinr83991045
          Participant
          October 26, 2017

          I have the same problem - I'm running the new Photoshop 2018 on MacOS Sierra. It keeps getting stuck on "Initializing Video Export". I would prefer not to downgrade to Photoshop 2017, because I do like the brush presets. Please help!

            JJMack
            Community Expert
            JJMackCommunity Expert
            Community Expert
            October 26, 2017

            It may be a Mack problem. You seem to be redering a frame animation as a video on a mac.  That works on Windows but I do not have QuickTime on Windows Apple does not support QuickTime one windows.

            JJMack
            K
            Konee RokAutor
            Known Participant
            October 26, 2017

            Thank for your reply. Im not actually rendering video.... I'm exporting animation frames as .PNG files from the Timeline which is done through Export>Render Video where you then choose your options. This is routine for me in animating and worked for years exactly this way until this update a couple days ago. And now the "Render Video" window doesn't even open, only loads as I said/showed above. Glad its working for you. It is possible that its only happening in 2018 updates on mac, but i don't know that for sure. Not great for someone with deadlines.

            @KoneeRok
              JJMack
              Community Expert
              JJMackCommunity Expert
              Community Expert
              October 26, 2017

              Adobe made changes to PNG support Jpeg works PNG produces a Programs error on Windows. So its a new bug report this to Adobe Please.

              JJMack
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