last version of Photoshop 22.4.1 is crashing immediatly when opening file on Windows 10

[vinny dellay]

I've turned off Use Graphics Card and am still getting the same problem...

[Mark.Dahm]

@vinny dellay , we can move your conversation over to this thread: https://community.adobe.com/t5/photoshop-ecosystem-bugs/re-last-version-of-photoshop-22-4-1-is-crash...

[vinny dellay]

I did that as well.  The problem followed me backward to the previous versions.  The only version of Photoshop that now works for me is their Beta version (beta version 24.1.0)

[PECourtejoie]

@Mark.Dahm plenty of users report the very same issue with the very same diagnostic problem in this thread: https://community.adobe.com/t5/photoshop-ecosystem-discussions/program-error-diagnostic-plugin-feedb...

[Mark C. Dahm]

@vinny dellay we will be rolling out 24.0.1 tomorrow; give that a whirl once it shows up in your Creative Cloud app and let me know how it goes.

[Mark C. Dahm]

@PECourtejoie , escalating that thread you shared regarding the diagnostic plugin; will update when I have new information.

[Mark C. Dahm · Accepted solution]

Those of us with nVidia GPUs, driver 517.40 came out on Sept 20, and it includes a fix for a Photoshop error. If your driver is older than Sept 20, grab the update and see if that mellows things out.

[Viscott]

Photoshop 24 came out on October 18th. So how does an older Nvidia Driver from September fix the problem?

I initally had Photoshop 2023 V24 with Nvidia Studio Driver 522.30 which is newer and PS 24 would reandomly close without a crash report dialog box.

Now we are now up to: NVIDIA Studio Driver Version: 526.98 WHQL Release Date: 2022.11.16 and PS 24.0.1 and I still get PS randoml;y closing. 

Problem not solved!

[Mark C. Dahm]

@Viscott , the note was for those that had older versions of the driver, which would have been problematic for any version of Photoshop.

If you have 24.0.1 installed, then could you try the following:

Navigate with Windows Explorer to: [Installation Drive]:\Users[User Name]\AppData\Roaming\Adobe\Adobe Photoshop CC 2023\Adobe Photoshop CC 2023 Settings\
Create a text file called "PSUserConfig.txt" with the only text line in that file as follows:

GPUAllow3D 0

This does NOT work in versions of Photoshop before 24.0.1.

Restart Photoshop and test.