Serious issue with handling .mov files in Photoshop's latest update

[Arashocky]

After getting the latest update (25.9.1) I'm having a serious problem with .MOV videos on Photoshop! I used to drag and drop them as layers without any lag or delay but now Photoshop has trouble showing those files!

First it takes forever to load them and watch the videos! Second, Photoshop shows them as a blank video and when I try to play the video on the timeline, the entire program starts to slow down to the point I have to restart the program! I'm pretty sure it's not the RAM or GPU and CPU. I restarted my computer multiple times! This bug is something I never had a problem with even in my old computers! 

This bug is the most frustrating bug I've ever encountered with! 

If anybody has run into this issue please tell me what I can do to get rid of this?
Thank you 

[Joanne31079374sx7g]

I have the same issue it was working fine on Friday now i cannot import and .mov files so i can then create a gif of animated chart. Does anyone know whey this is happening please?

[DORIAN29664767kraq]

I have same issue. I have to open them in my laptop to convert them to GIF. My destktop does the same this as described by you. 

[Joanne31079374sx7g]

First time i have posted on here do adobe answer?

[c.pfaffenbichler]

First time i have posted on here do adobe answer?

By @Joanne31079374sx7g

Feature Requests (Idea) and Bug Reports are registered at Adobe, otherwise this is essentially a user Forum, though thankfully some Adobe employees do occasionally chime in.

Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):
https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td...

What have you done for all-purpose trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/using/preferences.html
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html
https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

Can you provide a sample mov-file that fails to import for testing? 

[rustamr43794053]

Same here! Is this bug connected to Camera Raw update? Reverting to old photoshop version didn't help

[i.haynes]

Reverting to Photoshop 23 worked for me. 

[Simon22883307kcy0]

I've experienced exactly the same. I can no longer work on the gifs I was creating only a couple of weeks ago. I'm now using Media Encoder to export gifs for After Effects instead but don't have the same controls as Photoshop provides.

[c.pfaffenbichler]

I've experienced exactly the same. I can no longer work on the gifs I was creating only a couple of weeks ago. I'm now using Media Encoder to export gifs for After Effects instead but don't have the same controls as Photoshop provides.

By @Simon22883307kcy0

Why do you need gifs for After Effects? Couldn’t you just import the mov-files? 

[Warren Heaton]

@c.pfaffenbichler 

I think Simon means "animated GIFs from After Effects".

[Warren Heaton]

As far as I can tell, this issue pertains to QuickTime movie files that use the Animation CODEC.

If your movie uses the Animation CODEC, use After Effects, Premiere Pro, Media Encoder, or Shutter Encoder (donation-ware) to transcode the movie file to Apple ProRes 422 HQ if the movie uses Animation or Apple ProRes 4444 with Alpha if the movie uses Animation with Alpha (also called "Animation+").

If rendering a movie from After Effects, use either the "High Quality" Output Module Template or the "High Quality with Alpha" one.  If using an older version of After Effects that only has "Lossless" or "Lossless with Alpha", go into the Video Options and change the CODEC from Animation to Apple ProRes 422 HQ or Apple ProRes 4444.  Note:  transparency, or an alpha, requires using Apple ProRes 4444.

As ProRes, the movie file should open immediately in Photoshop.

I think this qualifies as a bug.  While Apple dropped support for Animation when it deprecated QuickTime as a system driver for time-based media back in 2013, Adobe has been supporting it directly.  As far as I am aware, support for Animation hasn't changed.

[alexv50240868]

@Warren Heaton

wrong answer, as we NEED a perfect video without any compression. ProRes 422 and ProRes 4444 are not uncompressed formats, they are "very few" compressed format, but at the end, there is a very little grainy effect on each picture of the video, due to compression. This is dramatic for GIF export as each grain is taken in account, and a GIF banner for example, that can weight 300-400KB at the export will take 2-3MB with your solution, or GIF weight is very important, particulary when working on ad banners

I'm looking for a viable solution, If I find I will explain it here. But yes, is is a bug, and a major bug

[Warren Heaton]

While Animation was great for it's time, it is a legacy CODEC.  ProRes 422 HQ and ProRes 4444 are better.  If rendering the animation in After Effects for conversion to animated GIF in Photoshop these are (as the Output Module template name in After Effectds indicates) "High Quality" choices.

As far as using "None (Uncompressed 8-bit)" goes, I believe that Photoshop does not support it.

Adobe Photoshop 2023 seems unaffected and can be installed along side Photoshop 2024.  So using an Animation compressed QuickTime there is certainly an option.

[alexv50240868]

I took time to make some tests. On detailles pictures, ProRes 4444 HQ still makes somes tiny grain, but I managed to export a GIF from a MOV that weight 330KB (vs 3200KB from a 422 Mov)
But ... with another ad banner which displays an abstract background with a light gradient of colors, even ProRes 4444 HQ doesn't work, if I zoom in the banner in photoshop, I clearly see the grainy effect, and when exporting, my GIF banner can't be under 2800Kb ... which is too much. 

Definitely, we need an uncompressed format for this kind of workflow. I will try to re-install PS 2023, but what a waste of time and disk space just beacause Adobe add some bugs in their apps that they don't correct

[Lumigraphics]

Older software gets discontinued. And there pretty much is no uncompressed format beyond video RAW which is very difficult to work with.

[DORIAN29664767kraq]

The "High Quality with Alpha" worked perfect for me. Thanks a lot. 

[ejshealy]

This fix worked for me. Thanks!

[Evelin Terres25007507v3ud]

It worked for me! Thank you.

[Lumigraphics]

I just recorded a couple of video clips and HEIC images on my iPhone 13 and Bridge 12/Photoshop 25.9.1 Mac opens all of them fine, Bridge 12/Photoshop 25.9.1 on Windows won't open them at all. I have the Windows HEIC codec installed (but not the payware HEVC codec.) Converting with Handbrake to JPEG and mp4 makes them Windows-compatible.

[Warren Heaton]

@Lumigraphics 

Is your model iPhone one that can record ProRes, HEVC H265 (High Efficiency), or H264 (Most Compatible)?  

And which format were you recording?

[Lumigraphics]

The iPhone 13 mini cannot record in ProRes IIRC.

These clips are MPEG-H Part2/HEVC (H.265) 3840x2160 @30fps, BT.2020.

They play perfectly on my Intel Mac running Sonoma, and in VLC 3.0.20 on both platforms. Photoshop on Mac opens them, on Windows does not. Windows Photos tells me that the HEVC extension is required (no surprise.)

[Warren Heaton]

It sounds like you found good solution using Handbrake.  Sometimes format support can be more challenging than it should be.  

[katiemarie]

same issue. I have to convert to mp4 which is a pain in the butt

[steveotv2]

Updating this.. I updated to 26.0 and prores 4444 is working fine now.