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Adobe Photoshop Elements 22 doesn't work correctly with Mac OS Monterey (new OS released 2 days ago)

Forum|Forum|4 years ago
October 27, 2021
85 replies
53550 views

Hi

Adobe Photoshop Elements 22 doesn't work correctly with Mac OS Monterey (new OS released 2 days ago).

Other members in the same case ?

Thank you for your answers. Jean.

Problem or error

Correct answer VipinGupta

Hello,

There is an update available for Elements 2022, which fixes the hang on launch issue.

To Update Elements, Request you to please Launch and Close Elements Organizer and leave your system idle, depending on your interent connection speed - the update will be applied automatically and should fix the launch issue for PSE.

In case if the automatic update fails, Please install the update for E2022 manually from Elements Organizer.

Please refer to release notes for more details around E2022.1 Update: https://helpx.adobe.com/photoshop-elements/release-note/update.html

Regards,
Vipin

Show previous replies

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Edgar5FA8

Participating Frequently

I definitely understand the frustration over Photoshop Elements requiring a computer restart after each time you close it. I had just bought PE 2021 a month before the upgrade to Monterey. I remain hopeful that eventually Adobe will get their act together and issue a fix. In the meantime, I find that restarting my new imac 27 seems to cause PE to work great each time.

Thonic61

Participating Frequently

... but unfortunately only as long as you do not have an update to the current version 12.1. from Monterey

Greg_S.

Community Expert

I'm not here to cast negative aspersions on other photo editing software, but for those of you that think the grass is greener elsewhere, I suggest you do a little research. It took me about 2 seconds to find the following post on another software's user forum:

If you take the time to look, you will find that DxO is not the only software to be experiencing problems with Monterey. A quick search found that both Adobe and Affinity products also have problems - I didn’t look any further but I think you will find it is very difficult for any software house to get it right when the underlying OS is still effectively in beta.

Thonic61

Participating Frequently

I've been working for a long time with Affinity Photo 1.10.4 under Monterey on my Macbook Pro from 2016 - so far without any problems - including the plugins from DxO Nik Filter Colletion and Topaz Sharpener / Denoise. I made my MacBook completely Adobe free today.

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Eagle Crest

Participant

I too am trying Affinity Design on my new M1 Max MacBook Pro, no issues so far, seems to meet all my needs, I may permanently switch. I could never get Photoshop Elements to launch, just the spinning ball….

Dave

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acoleman121

Inspiring

I haveupdated OS Monterey to 12.1 hoping that i can install Elements 2022 but now looking at the latest posts on this forum there is no fix for M1 and OS Monterey.

I purchased the box version of Elements and Premier from Amazon UK and am loath to try to install them as i will be breaking the seal and probably wont be able to return them which i am assuming i am gount to have to do as it looks like there will be no remedy in the near future from either Apple or Adobe.

I heve been a long time customer of Adobe in various forms of Software and to be honest feel really let down by this issue.It will soon be time for 2023 version to be released and i wont have had the chance to even look at the 2022 version i have sitting on a shelf waiting to be unboxed.

I think Adobe could at least give some sort of time frame or be honest and say we will get to use our software or not as it is fast approaching the time i am going to another brand and purchase something i can use properly.

It needs to work properly without faffing around with restarts etc as that is no way to use a computer or any type of software.

A proper reply from someone at Adobe would be appreciated please.

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acoleman121

Inspiring

I have just been online with an Adobe tech support advisor regarding the issue and he has no idea

of when there will be a remedy for this and as soon as there is it will appear on this page

https://helpx.adobe.com/photoshop-elements/system-requirements.html#sa_src=web-messaging

I am not prepared to wait and wait any longer for this to be remedied so i am going to cut my losses and get

a refund for the software.

Apple have just introduced OS12.1 and it doesnt work on that so if it takes another Apple update to include a working solution when will the next one be or is it something Adobe will do without Apple having to ?

Either way i am done with PS Elements and i will buy something that works properly

A shame as its a great piece of software when you can use it but no point having it sitting in a box

I hope you all get it working at some stage in the near future

D

Davej0611

Participating Frequently

You are lucky I spent 30 mins this morning being abruptly told several times it was Apples issue not Adobe . He would not take ownership of the issue and would not respond when I demanded a pro rata refund for each month it isn't working .

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Armaan69

Participant

Hi there, anyone have any idea about the timeline for the fix. My PSE 2021 purchased 3 months ago is not working properly on my new Mac following the update to Monterey. Adobe won't give me a refund but upgraded my licence to PSE 2022 free of charge. They then uploaded the 2022 version to my mac through remote access but it suffers from the same issue as PSE 2021. However, both Adobe and the vendor I purchased the software from are refusing refund, even though the software have a 12 Months Warranty.

Do I have a case for chargeback from my credit card company? It's not too much to expect PSE 2021 to working on 2021 Mac OS. Although Adobe may have legally covered themselves by putting OS 10 and 11 in the system requirements, to sell a product advertised for the year 2021 or 2022 that is incompatible with Mac OS of the same year is misleading in terms of the trades description and fit for purpose legislations?

Any ideas about the timeline in the fix would be really helpful as I don't want to pursue the chargeback route with credit company if this will be fixed soon.

M

MASewall

Participating Frequently

I saw a post this morning that says that PSE 2022 (presumably also 2021) won't start up at all with Monterey 12.1. I have received a refund and no longer have any version of PSE installed. I'd appreciate it if someone with an M1 Mac can confirm that PSE 2022 won't startup at all in 12.1. My surmise all along is that something in PSE's startup routines does something to the working copy of the OS that 1) prevents future starups of the app if it is quit without a restart of the Mac, and 2) regardless of whethe PSE remains open or is quit, installs an error in Rosetta 2 on an M1 Mac that will subsequently lead to a spontaneous restart. If PSE 2022 will not execute at all on an M1 Mac with OS 12.1, that would mean that Apple has modified OS code and Rosetta code to prevent whatever PSE's startup was doint that it should not be doing (a single app should never be able to bring down the entire OS).

If my inference is correct, then Adobe now has a powerful clue pointing to exactly what the PSE startup bug is. Apparently, whatever PSE is trying to do at that point has some importance attached to it; so, Adobe may have to puzzle some to find an alternative way to do what they think must be done. Solving that riddle without sewing the seeds of some future disaster may take awhile--how long awhile is anyone's guess without more detail regarding what the software architects are up against.

Can someone with an M1 Mac and PSE 202 installed please report on what happens when PSE 2022 is launched with OS 12.1 installed?

S

Special Case

Participating Frequently

I had PSE 2022 installed in my iMac M1 running OS 12.1 since the end of Oct 2021. I wasted probably over 100 hours trying to get it to launch reliably. If I did a full uninstall/reinstall it would open if I used the Adobe Photoshop Elements 2022 launcher. It would never open using Finder > Open with... or double clicking the PSE 2022 editor app. After awhile it would just stop opening at all and I'd have to uninstall and reinstall again to get it to launch. When I found this Adobe Community thread I gave up on PSE 2022 and reverted to PSE 2021 which so far today is working normally (knock on wood). I've check it doubleclicking the PSE Editor app, opening from the PSE 2022 Launcher, and using Finder > Open With... on photo files. Hope this helps you solve your situation.

BTW I'm having the same PSE 2022 launching problem on my MacBook Air 2019 running OS12.1.

I think my next step is to try to get a refund for PSE 2022.

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Alan22240457hsm7

Participant

I have exactly the same problem. I upgraded to Monterey and suddenly the PSE 2021 died.
Thinking Adobe wouldn't allow incompatibility with the new 2022 I purchased this 'upgrade' only to find that PSE 2022 was no different.
This is really poor customer support.
Somebody at Adobe needs hauled over the coals for this and why don't they tell you straight away in bold lettering prior to purchase that it doesn't work with OS Monterey.
I'm seeking an alternative imaging editor that must allow 'file info' function.
Anyone got any suggestions?

Thanks

Thonic61

Participating Frequently

I've been working with Luminar AI and Affinty Photo for a few weeks now. So far I like everything very much and personally I don't see any reason why I should extend my Adobe Photo subscription in May.

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flyingfox0923

Participating Frequently

mine isn't working as well. keeps locking up.

creepyboab

Participant

Try adding 'Adobe Photoshop Elements Editor' App to your login items.

Launches OK on start up, or a restart. Just don't quit the program, or a restart will be required to launch it again.

The App can be found here-

Applications > Adobe Photoshop Elements folder > Support files folder > Adobe Photoshop Elements Editor

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MASewall

Participating Frequently

PSE 2022 is likely to crash even though it is simply sitting there open. This proposed strategy is a nonstarter on an M1 Mac because it will cause a spontaneous restart not long after it is launched.

Greg_S.

Community Expert

For those who may not have seen it, an Adobe employee has posted a possible workaround that may work for you.

And while I can understand all of your frustration with Adobe about this issue, I am making the following comments to put a little context in what some of you are saying.

First and foremost, I can tell you that Adobe is keenly aware of the problem and is working towards fixing it as quickly as possible. So you can say that Adobe doesn't care about its customers as much as you want, but that explanation doesn't make a whole lot of sense in the middle of the biggest software selling season of the year. Nor does it explain how Adobe got to be one of the most successful companies in the world.
I know nothing about computer programming. But it seems to me that it takes two to Tango. (See the post linked above.) The whole purpose of an OS is to provide a platform for other programs to run. So why then did Apple put out a new OS after Elements 2022 was released and failed to enable the OS to work with a very successful consumer-level program?
And why did Apple put out an OS that broke earlier versions of Elements? Since I am not a Mac user, I'm not going to bother researching whether Apple gave Mac users any warning that Monterey would not work with Elements (or any other programs). Or did Apple not care about its customers?
If in fact Mac users were warned that Monterey was not compatible with programs that had already been released, why are you all complaining? And if Apple didn't warn you about problems with already released programs, why are you complaining about Adobe?
And on a similar subject, the System requirements published by Adobe for Elements say it will run only on macOS 10.15 or macOS 11 and therefore not on macOS 12 (Monterey). I realize that most users don't read these specs, but if you are one of those users, Adobe has a 30-day no-questions-asked refund policy.
I think I have read every complaint about Monterey posted on this Elements forum. From what I have seen the only consistent issue has been the fact that the computer has to be rebooted in order to launch the program more than once in a session. I have seen very few, if any, complaints that the features of the program don't work once the program has been successfully launched. (There may be one or two posts relating to Save or Save As commands, but that would likely be an OS issue.) So, I ask myself why Mac users don't simply keep the program open. I assume the window can be minimized and that those of you with the latest and greatest Mac machines can keep the program running without any effect whatsoever on your other computer work. I'm not trying to downplay the obvious annoyance that this problem is presenting to you all, but it sure seems that it is being blown way out of proportion.
If anyone is having problems that are unrelated to launching the program, by all means post about them in a new discussion thread.

H

Hoot Gibson

Inspiring

While I agree with much of what you said, I do have a problem that seems to be unique. I can't install Photoshop Elements 2022 on my (new) 2019 iMac. Due to iMac failures, it took almost a year to get my iMac working successfully. Once we did, I upgraded to the latest OS which is Monteray. Then I got a notice that the Elements 2022 package was on sale, so I bought Premier E and Photoshop E. My bad for not checking to see if the newest Adobe release would work witht he newest Apple release. This is the first time in 21 years of Mac use that I've had that problem.

As far as I can tell, Premier Elements works, and Premier Elements Organizer works. I've never used either before, but they seem to work, as fr as I can tell. They installed with no problem. Photoshop Elements however, will not install. Tried four times, and it gets to "Installing (9%)" and there it stays. Currently I'm 1.5 hours in on my 5th attempt, and it's stalled. I've had it for as long as 6 hours before I got tired and Force Quit the install.

I don't blame Adobe nearly as much as I blame Apple. They used to be a very dedicated user friendly company, but as the years go by, I've seen that deteriorate so much that I'm considerring moving to Linux.

https://community.adobe.com/t5/photoshop-elements-discussions/photoshop-elements-2022-won-t-install-mac-monterey/m-p/12585542#M76302

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Jim221923900wah

Participant

Jean & Greg,

I found the same thing. I just updated my OS and now I can't open the editor. I can open the organizer.

Jim

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Cathy Tilby

Participant

Why doesn't ADOBE get a Mac with the Monterey update and see what is wrong for themselves.

This is ridiculous. My work has come to a grinding halt because I cannot use my Photoshop. We should have been notified before we did the upgrade on our computers.