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pegb95309989
Participating Frequently
January 20, 2022
Question

adobe update error message

  • January 20, 2022
  • 1 reply
  • 658 views

Could not launch HDUpdater because the file is empty..... message after I got an update message about Raw Update available.  Photoshop Elements 2021

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1 reply

VipinGupta
Adobe Employee
VipinGupta
Adobe Employee
February 3, 2022

Hi


Do you use a windows machine or a macOS?

 

Regards

Vipin

P
pegb95309989Author
Participating Frequently
February 3, 2022
I use windows. Peg
VipinGupta
Adobe Employee
VipinGupta
Adobe Employee
February 4, 2022

Could you try the below steps and see if it resolves the problem:

 

  1. Go to folder: C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox
  2. There is an exe named 'Setup.exe' and 'Set-up.exe'
  3. Launch both the exe files manually and see if it launches or not?
  4. If both EXE file launches fine, now try to update the application using the update button in PSE editor.

 

In case if the EXE fails to launch in Step 3 above, Please uninstall the product and install using the installer available here, it will install the latest available updates automatically and your application will be up to date.

 

Thanks,

Vipin

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