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cannot open raw files

Community Beginner ,
Aug 12, 2023 Aug 12, 2023

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Hello i am using latest Photoshop Elements 2023 and already installed camera raw everytime when i try to open raw file i got a mes Photoshop Element cannot open this file. My raw file format is RW2. please help

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Community Expert ,
Aug 12, 2023 Aug 12, 2023

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What operating system are you using?

 

Which Panasonic camera do you have?

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Community Beginner ,
Aug 13, 2023 Aug 13, 2023

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Windows 11 home and camera Panasonic Lumix S5ii

Sent from Mail<> for Windows

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Community Expert ,
Aug 13, 2023 Aug 13, 2023

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The Panasonic Lumix S5 II (LUMIX DC-S5M2) requires camera raw 15.2 or newer.

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

 

Pse 2023 installs camera raw 14.4, so you need a newer camera raw version such as the current 15.5 version

on this page. It says 15.4, but the download is actually 15.5.

 

You can update pse 2023 by following these directions:

 

Update the Camera Raw version on your Mac or Windows machine

 

Find out how to update the Camera Raw version on your Mac or Windows machine.

Note:
 

The following is a workaround to update Camera Raw within Elements. It is recommended to wait for Camera Raw updates within the product for issue fixes. 

If you haven't been able to update the Camera Raw plug-in for Elements, follow these steps:

    • Quit all Adobe applications.

      • On macOS, double-click the .dmg file to mount it.
      • On macOS, double-click the .pkg file to start the installer. 
      • On Windows, double-click the downloaded .exe file to start the installer.
    • Follow the on-screen instructions.

    • Once installed successfully, close the installer window.

    • Navigate to the following folder:

      • On macOS: /Library/Application Support/Adobe/Plug-ins/CC/File Formats
      • On Windows: C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats
    • Copy the Camera Raw plug-in from the CC > File Formats folder that is mentioned in the above step.

    • Navigate to the following folder: 

      • On macOS: /Library/Application Support/Adobe/Plug-ins/Elements<Version Number>/File Formats
      • On Windows: C:\Program Files\Common Files\Adobe\Plug-Ins\Elements<Version Number>\File Formats
    • Replace the existing Camera Raw plugin in Elements<Version Number> folder with the plug-in that you copied in step 8.

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Community Beginner ,
Aug 14, 2023 Aug 14, 2023

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Hi I tried everything but still not working.

Sent from Mail<> for Windows

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Mentor ,
Aug 14, 2023 Aug 14, 2023

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did you start the editor after you manually installed ACR?

 

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Advocate ,
Aug 14, 2023 Aug 14, 2023

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@Jeff Arola

You should modify your instructions. The Windows download is actually an EXE file. The difference may confuse some folks.

ScreenShot-01226.png

--
Walter in Davie, FL

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Community Expert ,
Aug 14, 2023 Aug 14, 2023

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Walter_ H,

 

Well do.

Thanks for pointing that out.

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