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Y
YvesB
Inspiring
April 2, 2020
Question

Could not launch HDUpdater because the file is empty

  • April 2, 2020
  • 5 replies
  • 2594 views

Hi,

 

I am getting the following error message in PE2020.

 

Can someone help me?

 

 

Note I cannot close Photo Editor when this message is showing. I have to use Task Manager to end task.

 

Thanks

      This topic has been closed for replies.

      5 replies

      J
      JJ44213
      New Participant
      December 25, 2022

      I have exactly the same problem including having to use Task Manager to close the programme.  I have gone to the other thread but the conversations don't make sense to me in this context.  Can someone give me a concise fix which works for this problem,  Has Adobe fixed it since it was reported a long time ago?  Last time I had a problem with Elements Adobe, without my permision, downloaded a huge file called Adobe Creative Cloud which I finally got rid of.  I don't want this to happen again.

        J
        John28199098tenl
        New Participant
        February 1, 2023

        Is there an answer to the question above?  I have the same irritating problem.  Photoshop elements used to be a good program but bugs appear to have crept in.  I have installed photoshop using the suggested defaults and NO, I don't want Adobe Cloud in any form.

          D
          defaultnhvmehyrkhp6
          New Participant
          February 17, 2023

          Exactly what John28199098tenl said.  I have the same problem; and no, I do not want Abobe Cloud.

          R
          RT Davis
          Participating Frequently
          February 17, 2021

          YcesB,  I have the exact same issue with the HDUpdater.  Did you ever get a solution to resolve this problem?   Thanks.

            Greg_S.
            Greg_S.
            Community Expert
            April 3, 2020

            YvesB said:

            Can you indicate me why I don't receive "email" notifications for your post? I have to go to the forum and check for new nessages if I want to see new a replies.

            Is it possible that you unchecked the "Email me when someone replies" box when you posted your original question?  Frankly, I don't think that would make a difference as your profile settings should override that, but I'm not sure.  Plus, the forum itself is going through some updates and your settings may have got lost in the shuffle.  FWIW, I have the same notification settings as you and I am receiving your posts via email.  So, I don't really have an answer.  Maybe check your spam mail.

            Y
            YvesBAuthor
            Inspiring
            April 3, 2020

            Hi Greg,

             

            Thanks again for your reply.

             

            Note that the "Email me when someone replies" box is checked but I don't receive Email notifications and my Norton AntiSpam folder is empty.

             

            I will post my problem on a forum to try to solve this.

             

            Regards

            Y
            YvesBAuthor
            Inspiring
            April 10, 2020

            Hi Greg,

             

            Note my email notifification problem is now solved.

             

            Note also my titled problem is also fix. I had to reinstall PE2020 to its default location ("C") despite PE2020 gives a choice to install to a different drive. Make me feel the quality control is really weak.

             

            Thanks,

            Greg_S.
            Greg_S.
            Community Expert
            April 2, 2020

            Try looking at the solutions in this thread. 

            Y
            YvesBAuthor
            Inspiring
            April 2, 2020

            Hi,

             

            I will try that. 

             

            Note however that this error happens only in the Editor after I click Update Now. 

             

            It doesn't happen if I edit a picture, save it, and exit.

            Y
            YvesBAuthor
            Inspiring
            April 3, 2020

            Hi Greg,

             

            May I abuse your patience a little more?

             

            Can you indicate me why I don't receive "email" notifications for your post? I have to go to the forum and check for new nessages if I want to see new a replies.

             

            See my notification settings here after:

             

            Thanks in advance,

            Greg_S.
            Greg_S.
            Community Expert
            April 2, 2020

            I believe you said in an earlier thread that you do not have Elements 2020 installed in the default location.  If that is the case, I would suggest uninstalling and installing back to your OS drive.

            Y
            YvesBAuthor
            Inspiring
            April 2, 2020

            Hi Greg,

             

            True that PE2020 is installed on my "E" drive. Nevertheless, it worked very well before I was notified an aupdate was available.

             

            Is there a way to move/copy HDUpdater to another a specific location to permit this update.

             

            Thanks

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