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Question

Elements 13, Google Maps Not Displaying in Places View

Forum|Forum|8 years ago
August 15, 2017
25 replies
18584 views

Used to work fine, but not now. Places display but no map behind them. Reinstalled software did not solve the problem. I'm running the 64 bit version on a laptop with 16GB ram, don't suspect that is the problem. Any ideas out there?

google maps not working

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gerd80685903

New Participant

I have exactly the same problem, no map is visible! I have PSE 14 on a PC running Win 10 home -1703 and PSE 11 on a laptop running Win 8.1, both don't show the map. Some time ago the map view worked well. Seems like the connection to Google maps has changed somehow.

Hope this bug can be fixed very soon!

wolfm3565949

New Participant

I have the same Problem.

Is this Problem solved?

karl heinzh99337679

New Participant

i have the same Problem with PSE14.1 under Windows10 build 1703:

Google Maps are not visible in the places-display.

B

Bearded Oneder

New Participant

Elements v13.0.0.0. Windows 7, 64 bit. Same problem here. I can see the pin, but it's on a grey only background. Google Maps appears with no problems if accessed via a browser (Chrome). There's plenty of memory on the System Info dialogue (12.1 of 15.9GB)

Makes placing those photos a bit hit and miss...

S

sweepling

Inspiring

Further to my post above, this refers to PSE 14 on the PC; I have opened PSE Organiser on my laptop and exactly the same thing happens as happens on the PC: no Map when trying to add a location. The build of both copies of PSE14 is 14.1 (20151206.m.83730).

I am now wondering if Update to 14.1 has corrupted the mapping.

Perhaps Adobe could have a look at this? Is it just me, or is it global.

A

Anwesha Dev Chaudhary

Community Manager

Hi John,

Thanks for raising this issue.

We are looking into this problem and will soon get back to you with an update.

Thanks,

Anwesha

S

sweepling

Inspiring

Dear Adobe,

Please provide an update. Surely you have enough people reporting the same glitch to let us know what is going on. Even if you gave us an easy way to step back to PSE14 from 14.1 (or PSE13 for those on 13) without any loss of data or functionality, but silence does Adobe no credit at all. Please comment.

Grateful; best regards.

S

Skipper Chris

Known Participant

I could not agree more.

In particular, if PE15 is free of this bug then this implies Adobe has the knowledge and ability to fix it.

In that case, why is this taking so long to fix? The original fault report was raised 3 weeks ago.

If Adobe want to show us respect then they should

1 - Tell us that they are committed to finding a fix.

2 - Tell us when we can expect to receive a fix.

3 - If they are unable to do that then offer us an upgrade to PE15.

Fully agree; if Adobe is not able/not willing(?) to fix the bug in released versions, a free upgrade to PSE15 should be offered.

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