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barryt911048
Known Participant
October 22, 2018
Question

elements 2019 editor not working?

  • October 22, 2018
  • 5 replies
  • 2074 views

I purchased elements 2019 from Adobe directly this month, the organizer works fine but I am unable to operate or use the PHOTO editor?

Am I correct that the photo editor comes with elements 2019? I know that the video editor is another purchase.

    This topic has been closed for replies.

    5 replies

    Medha_Sharma
    Adobe Employee
    Medha_Sharma
    Adobe Employee
    October 23, 2018

    Hello,

    Could you please confirm if you receive any sort of error/warning message when you attempt to launch Photoshop Elements? If so, please attach a screenshot of the same.

    Thanks,

    Medha

    B
    barryt911048Author
    Known Participant
    October 23, 2018

    No error messages

    Greg_S.
    Greg_S.
    Braniac
    October 23, 2018

    Try holding Alt-Ctrl-Shift when opening the program.

    B
    barryt911048Author
    Known Participant
    October 22, 2018

    Anyone, Does Adobe have a tech help phone number for elements 2019?

      99jon
      99jon
      Braniac
      October 22, 2018

      If you purchased a photoshop elements upgrade the serial number will commence with 1057.

      B
      barryt911048Author
      Known Participant
      October 22, 2018

      It Does.

      B
      barryt911048Author
      Known Participant
      October 22, 2018

      Just an FYI. I had version 11 elements and premiere elements before the upgrade.

      Peru Bob
      Peru Bob
      Braniac
      October 22, 2018

      barryt911048  wrote

      Am I correct that the photo editor comes with elements 2019?

      Just to be clear:

      Photoshop Elements is the image (photo) editor.

      Premiere Elements is the video editor.

      Each of them come with the Organizer.

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      barryt911048Author
      Known Participant
      October 22, 2018

      I purchased elements 2019 without premier elements video editor

      pauloa98042
      pauloa98042
      Participating Frequently
      November 6, 2018

      My understanding was that when you purchase the Elements 2019 the video editor was included. Am I right?  Thanks

      99jon
      99jon
      Braniac
      October 22, 2018

      Windows or Mac?

      What happens if you click the editor button at the bottom of organizer?

      B
      barryt911048Author
      Known Participant
      October 22, 2018

      Windows 7, same problem, kind of freeze's screen after about 2 sec.

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