Skip to main content
Known Participant
October 22, 2018
Question

elements 2019 editor not working?

  • October 22, 2018
  • 5 replies
  • 2074 views

I purchased elements 2019 from Adobe directly this month, the organizer works fine but I am unable to operate or use the PHOTO editor?

Am I correct that the photo editor comes with elements 2019? I know that the video editor is another purchase.

    This topic has been closed for replies.

    5 replies

    Medha_Sharma
    Adobe Employee
    Adobe Employee
    October 23, 2018

    Hello,

    Could you please confirm if you receive any sort of error/warning message when you attempt to launch Photoshop Elements? If so, please attach a screenshot of the same.

    Thanks,

    Medha

    Known Participant
    October 23, 2018

    No error messages

    Greg_S.
    Braniac
    October 23, 2018

    Try holding Alt-Ctrl-Shift when opening the program.

    Known Participant
    October 22, 2018

    Anyone, Does Adobe have a tech help phone number for elements 2019?

    99jon
    Braniac
    October 22, 2018

    If you purchased a photoshop elements upgrade the serial number will commence with 1057.

    Known Participant
    October 22, 2018

    It Does.

    Known Participant
    October 22, 2018

    Just an FYI. I had version 11 elements and premiere elements before the upgrade.

    Peru Bob
    Braniac
    October 22, 2018

    barryt911048  wrote

    Am I correct that the photo editor comes with elements 2019?

    Just to be clear:

    Photoshop Elements is the image (photo) editor.

    Premiere Elements is the video editor.

    Each of them come with the Organizer.

    Known Participant
    October 22, 2018

    I purchased elements 2019 without premier elements video editor

    pauloa98042
    Participating Frequently
    November 6, 2018

    My understanding was that when you purchase the Elements 2019 the video editor was included. Am I right?  Thanks

    99jon
    Braniac
    October 22, 2018

    Windows or Mac?

    What happens if you click the editor button at the bottom of organizer?

    Known Participant
    October 22, 2018

    Windows 7, same problem, kind of freeze's screen after about 2 sec.