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Elements 2021 display

Community Beginner ,
Dec 06, 2022 Dec 06, 2022

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When launching the Elements editor, I have a screen with File, Edit etc showing and I can open files OK. However, there is no display of the Guided, Expert etc icons/shortcuts along the top, just a blank black line. 

 

This is on Windows 10 and, up until today, has been working correctly.

 

Many thanks for any help/advice,

 

 

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correct answers 1 Correct answer

Community Beginner , Dec 08, 2022 Dec 08, 2022

Solved.

I found C:\Users\<username>\AppData\Roaming\Adobe\ Elements Organizer\19.0 and then edited the file Debug Database.txt. In that file I changed DS.ForceCPUOnly false false. to DS.ForceCPUOnly true false. This has cured the problem

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Community Expert ,
Dec 06, 2022 Dec 06, 2022

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Perhaps the gremlins changed the display settings on the monitor, thus leaving the menu items cut off.

Right click on the win10 desktop to check the settings.

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Community Beginner ,
Dec 07, 2022 Dec 07, 2022

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Thanks for that but no that isn't it. As I say, the 'File, Edit, Image etc' items are still displayed along the top edge. The next line down shows 'Open' with a down arrow then nothing for the rest of that line where the 'Expert etc settings are usually displayed. Experimenting, I've found that I can actually click in the area of the missing items and the program does accept this and changes from Expert etc.

Attached is a screen capture:

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Community Beginner ,
Dec 08, 2022 Dec 08, 2022

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Solved.

I found C:\Users\<username>\AppData\Roaming\Adobe\ Elements Organizer\19.0 and then edited the file Debug Database.txt. In that file I changed DS.ForceCPUOnly false false. to DS.ForceCPUOnly true false. This has cured the problem

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