Elements 9 Organizer only imports one folder at a time

These posts indicate the problem with orginizer goesw back to when pse9 was first released,  I have spent so much time trying to get pse9 to connect to lost photos that I guess the only solution is to dump it and go back to one of the simpler programs that will search your computer and find ALL .jpeg images in seconds,  why does adobe need to be so complicated in this regard,  it should be simple to bring every image on your computer into pse with a few clicks.  I am seriously becoming unbearable to live with because this thing just will not let me use  it.  Where is an adobe tech guy or girl on this forum. 

I have been reading the replies, as I have a similar experience.  I got elements 9 so I

could have the 'layers' facility.  The editor seems ok, but the organizer has me tearing my hair out!!!!!!!!!!

Will not be opening it again, I have learnt my lesson big time. Hours of frustration, I get really really strange results - just a junk program.

Why do some of you say you will purchase elements 10 when it comes out? Why please tell!!

I am not a fan of Elements 9 Organiser.  I have used all the Organisers

through to Elements 5, and this is the first version that I have issues with.

I use Windows XP on my Desktop and Vista on my laptop, and I have 106,756 items in my Catalog.

When there is an unlinked item and the Organiser has to find the image, it freezes.

The Organiser does not always import all of the photos from folders and their subfolders, and as others have said, getting it to import the ones missing seems impossible as it thinks that they  are already imported.  I now have gone back to Elements 5 and will wait for the development to a new version.

I do use Bridge on occasion, but since I have so many images already catalogued, have been keeping on with Elements Organiser.

The other thing that I have, and I don't see it mentioned elsewhere, is the colour and contrast of the thumbnails in Organiser.  They appear in the import preview OK, but in the Catalog thumbnails they look washed out.  The files open up with the correct colour and contrast, and they appear normally in both Elements 5 Organiser and in other preview programmes, but rather underwhelming in Elements 9 Organiser.  This happens whatever monitor I am using.

Thanks.

This has been helpful and helps me understand some - until now unexplained - problems involving PSE9/PRE9 on windows 7 64 bit

I don't use the organiser part, and I had quickly upon installing the products made shortcuts to the editor itself via windows explorer "send to desktop" (C:/programfilesx86/adobe/photoshop elements, exe file). It just seemed the initial start up window took forever, not so with a direct shortcut to the editor.

Yet the few times I send slideshow from Photoshop elements 8 to Premiere elements 9, crash.

I uninstalled PSE 8, installed PSE 9, same problem. I uninstalled PSE 9, thinking there were some link between the two that didn't work and Premiere was the important one for me.Still, it crashed when I on occasion - I think when exporting to movies - used organiser. Thanks to this thread I checked off all the auto analysis stuff and it does seem more stable now. I am in no mood to re-install Photoshop Elements 9, potential new problems? and are happily moving on with premiere only.

To provide a front (organiser and the start window) that messes up and obscure 2 world class editors Premiere Elements and Photoshop Elements seems like risky business. I don't know what the support person who wrote in this forum can do, if the support within that big organisation Adobe is not there for what must be a well documented problem by now, and what also seems the main thrust of this thread: Organiser don't work (and it obscures two first class products) There's no explaining that away at any level of support/management/middle management. I hope version 10 comes - besides as a 64 bit product - also without organiser, or organiser as optional, at least for now.

Interesting to see prices have been slashed 20-30% until may 19th (at least in europe) for the products. Must be another department that decides what to do to get sales up?

Cheers,

Andreas

Hello Everyone,

  I have been away from this forum for some time, and it is not because of any lost love. You must understand that the Adobe forums are in no way a means of contacting our company. They are User-to-User, a central hub for our customers to discuss things among their peers. While Adobe employees do read these forums occasionally and try to help people out, we do so on our own free time. As you may have guessed, I haven’t had a lot of free time for the last couple months.

  I’d love to be able to resolve the issues reported by everyone here, but the largest obstacle to that is the number of issues reported. I don’t think any two people here on this thread share the same problem. The problem that one person encounters is something that works fine for someone else who has encountered an entirely different issue. It seems to me that everyone here who encounters a problem immediately assumes that everyone else will encounter the same.

  I’ll go over the last 5 posts and take further questions as I have time. But things would go better if everyone would re-read the very first post and if your issue does not match, start a new forum thread, you are going to get more useful input this way.

•   Disappointed: If your issues with the Organizer started after importing some movie files, I am going to guess that they were some form of MPEG video (MP4, VOB, MPG, etc). I’ve recently seen a couple customers encounter similar behavior. In both cases, the cause was third-party software, which, once removed, completely resolved the issue with Organizer, allowing it to work fine. In both cases also, this conflicting software was several versions old. I would suggest looking at the applications you have installed that create or read MPEG files. They may have installed an incompatible codec. This includes other photo/video organizers, video editors, or DVD-burning applications.

• Commodon: The auto-analyzer’s consumption of memory is based on the number of files it is analyzing. If you only have five files, you will find it will not consume a Gig of memory. But if you have 9,000 images, which take up a Gig and a half of hard drive space, don’t be surprised if reading all of those files takes up that kind of space in memory. Also remember, image files are generally compressed, so analyzing them will require more space. The auto-analyzer was originally designed for use with Premiere Elements, but was brought over to the Organizer with the greater integration between the two applications. If you find performance issues with it, turn it off. We are trying to talk our engineers into leaving this option off by default. Let those who want to use it use it, but also, they should have the patience to let it finish the job.

• Novaboy: Photomerge Panorama’s are not a function of the Elements Organizer, of which this forum thread is focused. However, I am glad to hear that increasing your available resources has lead to better performance.

• Zrock: The Organizer works from a catalog database that does not store your image files, just their path (at the time of import). If the files are somehow moved or renamed, the database needs to be updated with the current correct information. This is done by the process of reconnecting. Since the Organizer relies on reading a file in order to generate a thumbnail for display, it needs to be “connected” to that file.

• Tee-Cee: If you cannot see the Organizer menu bar, it is because you are not observing the application System Requirements. Due to the APIs used to program the interface, there are certain limitations, which include a specific setting for your monitor DPI. By increasing the DPI setting you increase the size of fonts. Unfortunately, this increases the text beyond the space available for them. Due to the APIs, rather than having the text get cut off, a menu for the menus appears. It is a set of double arrows (>>) that, when clicked, will list all of the menus. For complete details, visit: http://kb2.adobe.com/cps/859/cpsid_85961.html. Additionally, please review the System Requirements: http://www.adobe.com/products/photoshopel/systemreqs/.

I had a similar problem, and found a solution. However, I was importing scans of pictures.

I was scanning multiple pictures to save time and then separating them for archiving. Everything worked fine, and then suddenly, I started getting the error message stating that the import failed.

I searched around for to see if anyone was experiencing the same error message, and found this post. Unfortunately, it seems that no one had a solution.

Since the error message appeared suddenly, after things had been working, I decided to see if I had "over-tweaked" my settings.

Sure enough, I found a setting in PSE9 Organizer's Preferences (Edit menu - Preferences). Under "Camera or Card Reader", there is a check box, all the way down on the bottom, that says "Copy New Files Only (Ignore Already Imported Files)."

I unchecked this box, and I could again import my scans without the error message.

Hopefully this will help with your problem.

FWIW  I am not am expert.  Just some observations.  Windows 7 Home Premium, HP Pavilion dv7 The Organizer PSE 9 worked perfect in the trial version.  With the purchased version installed ALL of the above, except Network, problems exist.

I can import sub-folders in Search only, not in select mode.

I also can not understand why Adobe has not addressed this problem successfully yet.

Hello Greg14,

  The Organizer is part of the package that we are trying to sell. That is, it is a feature that would be found useful to our core intended audience. That also means it's not for everyone. We have lots of customers that only use the Editor and never touch the Organizer. Then again, the opposite is true too, they buy Photoshop Elements only to use the Organizer.

  You must be a Mac user as Photoshop Elements has always come with the Organizer, except for when we released it on Mac (which wasn't every version, nor at the same time as the Windows version, sometimes following months later). Organizer isn't anything new except to the Mac side of things. Bridge is not a file organizer any more than Finder is. In fact, it's a file navigation application, just like Finder or Windows Explorer. If you don't need or want to use the Organizer, then skip it. There isn't a way to remove it and keep just the Editor, they are a package deal, connected at the hip as it were.

  Personally, I only use the Organizer as part of my job. For the most part I do all my organizing by hand, using folders on my hard drive. I've been organizing files this way for over twenty years. I remember when things like PDA were first becoming popular and I could never imagine a reason for getting one. Couldn't people remember where and when they were supposed to be and what they were supposed to do? Now that cell phones have become our PDA's most of us can hardly imagine our lives without them. For some, the Organizer is invaluable, and when something goes wrong with it, it puts their life on hold. For others, they couldn't care less. And that's fine either way, because, when you come right down to it, you aren't paying for Organizer. Technically, it's a freebie that comes with the Editor. If you are looking for a free, simple photo organizer, you may want to try Photoshop.com. If you are looking for a more powerful, streamlined organizer, then you will want to check Lightroom.

For Rudi,

  Thanks for the details on your issue. It helps us to test the issue knowing that it only occurs in the Folder Location View on Windows 7, and not in other views or OS's. I'll see if I encounter the same behaviors on my side.

  For those of you interested, I do all my testing on a MacBook Pro, using a VM of Win XP and Windows 7 64-bit. I often run all three OS's at the same time (I never use boot camp, but sometimes I'm not running Win 7). I use the same set of image files for testing applications like the Organizer. These are stored on the Mac side of things, I access them on the VMs through a network share. So, yes, I use a network location for my files in Organizer. All of my files are in the Raw format (a collection of files from most of the approximately 300 cameras we support).

-Brett

Hello Shadrackcas, et al.

  Let me start by saying that I use the Elements Organizer daily and I do not encounter the issues reported by anyone on this forum. It does not perform slowly, nor crash, nor have issue importing files. That I why I don't believe the issues reported here are the result of a bug. I am not claiming that the software is flawless, no software manufacturer can make such a claim, whether Adobe, Apple, or Microsoft. But I do hold that the individual choices that users make as to how they configure their computers WILL have an effect on the behavior or performance of their software, sometime only effecting one specific piece of software.

  As for using Photoshop products in combination with a network, this is not some "after the fact" remark. Please read the following product documentation for further details: http://kb2.adobe.com/cps/406/kb406793.html. Even though the document only refers to Photoshop CS4/CS5, it applies to all versions of Photoshop, including Photoshop Elements. Also, you still have not mentioned the network protocols or network security in use on your system.

  You should be able to import a folder with 7 sub-folders, importing all images within that folder, without issue. I still cannot give a diagnosis as to what exactly is going on here without further details. Like: what types of files are these? Are there any error messages? Did you attempt to import the images previously? Have you tried creating a new catalog and importing the files there? Are these files stored locally or on a network? How many files are involved?

  If you prefer, we can try working this out over a phone call so I can ask and answer questions directly. Forums can leave a lot of room for interpretation. For instance, you ask if I am being "smart" in complimenting your system.

Are you being smart with your "awesome" comment? If you aren't, you may want to rethink how you respond to customers.

  Your statement implies that my responses SHOULD be smart alec. I'm pretty sure that is not what you meant, but it is what you said.  The fact is, your computer is far more than the average Elements user has, you have much more computer know-how and experience than the average Elements user. So I wonder why you are using this product instead of the more advanced Lightroom or Photoshop CS5. You may find that Lightroom meets more of your needs and expectations (depending on the kinds of editing you do with your photos).

  I will maintain that applications can be compared to cars, and that they will perform differently based on road conditions, load, etc. Where "road conditions" is the computer configuration and "load" is the number and type of files being used. It seems to me that most of the people reporting a difference in performance between Photoshop Elements 9 and a previous version, are also comparing two different computers. I have to wonder in this situations if they used PSE9 on that other computer would they still have the same issues?

  Again, if you'd like to work together to get to the bottom of this, I can call you.

-Brett