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jessicaj27200852
Participant
April 10, 2018
Question

Error Message: Could not complete your request because of a program error

  • April 10, 2018
  • 1 reply
  • 550 views

I keep getting this error message randomly when I'm working on files, "Could not complete your request because of a program error" it seems it may be font related but I'm not entirely sure as I haven't found a definitive pattern as to when it pops up . To top it off, the most frustrating of all, today, it won't let me save any files, as soon as I try to, the program completely closes without warning and without any messages or errors. Please, please, please help! I'm using Photoshop Elements 9 on a Macbook running macOS Sierra 10.12.6.

If the problem report means anything to anyone, here's what the top says:

Exception Type:        EXC_BAD_ACCESS (SIGBUS)

Exception Codes:       KERN_PROTECTION_FAILURE at 0x00000000004910c2

Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Bus error: 10

Termination Reason:    Namespace SIGNAL, Code 0xa

Terminating Process:   exc handler [0]

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    1 reply

    nancyt88747251
    nancyt88747251
    Participant
    April 10, 2018

    I had this same problem with a MacBook Pro and my Mac desktops in Photoshop Elements 9.  Now all on Sierra but it did the same thing on previous versions of computer software.  The "Could not complete....." appeared only when I used the Type tool.  It would eventually go away and I cold type in what I wanted.  I have since upgraded to Elements 2018 and I don't get that issue but now have run into another issue with using the Type tool.  Can't edit existing fonts from a previous version of Elements.

    hatstead
    hatstead
    Inspiring
    April 10, 2018

    .  Can't edit existing fonts from a previous version of Elements.

    I don't understand. Please provide more details.

    nancyt88747251
    nancyt88747251
    Participant
    April 10, 2018

    I was going to start a new discussion because it's not quite the same as this.  Haven't finished typing it so will add it here.

    I'm using Photoshop Elements 2018 on a Mac using Sierra.  I upgraded from Elements 9 a few months back.  I'm trying to identify a font I used on a previous project made with Elements 9.  It won't let me click or double click the font layer so I can edit it in Type mode.  All I can do is type a new layer.  Same for a MacBook Pro and desktop. 

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