Error Message When Trying to Use "Share" to Email

Question

I have Elements 2020. I am using a Dell XPS Windows PC running Windows 10. When I try to "Share" a photo using Email. Everything works fine until I try to send it to my friend who uses Gmail. Error mesage says "Invalid Credentials Please check email address and password, then try again." Email address I am trying to send to is correct. I have used "Share" via email in the past to this person and everything worked fine. Now it does not.

Greg_S. · Answer

Do you get the same message sending an email to another person?  More importantly, do YOU use a gmail account?  If so, Google requires you to go through some hoops to use your gmail account with third party software like Elements.  Frankly, it's a whole lot easier to use your regular email program or webmail service and attach the photo file there.  But if you confirm that your email account is gmail, we can give you instructions for using Elements with it.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded