Skip to main content
carmenb4952973
carmenb4952973
Participating Frequently
November 27, 2016
Question

I keep receiving the below image error when trying to add pics into a template file

  • November 27, 2016
  • 1 reply
  • 231 views

I have an urgent query on my recently downloaded photoshop elements 15.

I used to work with elements 8 and downloaded the new elements 15 and uninstalled 8. So far everything else seems to work ... except very slowly. Except for when I am trying to add multiple pictures within a template pic.

    This topic has been closed for replies.

    1 reply

    ShivaniParihar
    Adobe Employee
    ShivaniParihar
    Adobe Employee
    November 29, 2016

    Hi Carmen,

    Sorry for the trouble. Can you please let me know the steps that are leading to the error message.Please mention the OS as well.

    Also, are you always getting this error message when you follow those steps.

    To solve the issue, you are facing.Try resetting the preferences.

    • Go to preferences
    • Click on reset preferences on next launch
    • Close the app
    • Relaunch the app

    Please let me know, if that works for you.

    Regards,

    Shivani

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices