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j15013815
j15013815
New Participant
May 8, 2017
Question

Lost Serial Number - Trying to install on new computer

  • May 8, 2017
  • 3 replies
  • 12219 views

Okay so I'm trying to put Adobe Photoshop Elements 11 on my new computer. I can't find my disc or my serial number but I can find the box packaging. I went to my old computer to register it to my account but every time I tried it would say "Could not register your product at this time. Try again later." I figured if it was registered to my account, I could log on to my account on my new computer and download it from there. So basically I need to move the software from my old computer to my new computer with out the serial number, or installation disc.

THANKS, J

    3 replies

    C
    carolync19200019
    New Participant
    March 9, 2018

    I found a serial number (though I don't know if it is the correct one) in the help tab, under "system Info."

    John Waller
    John Waller
    Community Expert
    March 10, 2018

    You'll probably find that it's deliberately truncated: 20 digits instead of 24. The last 4 digits are deliberately concealed.

    Riddim1a
    Riddim1a
    New Participant
    January 3, 2020

    I have found that to be so in trying to reload Elements 15 from disc; would it be under the geniune Adobe plastic rectangle to the right of the 20 digits?    If not, how do I find them, please?

    Dhananjay Sati
    Community Manager
    Dhananjay SatiCommunity Manager
    Community Manager
    May 8, 2017

    Hi J,

    Please check your message box & reply there if  you are not able to find your serial number.

    Thanks

    Regards

    Dhananjay

      L
      leundroc24595868
      New Participant
      May 19, 2017

      still havet located it

      John Waller
      John Waller
      Community Expert
      May 8, 2017

      j15013815  wrote

      So basically I need to move the software from my old computer to my new computer with out the serial number, or installation disc.

      Not going to happen without your serial number.

      You must locate your serial number and reinstall the software on the new computer.

      Download from: Download Photoshop Elements | 15, 14, 13, 12, 11, 10 and install.

      If you don't enter a serial number the software will stop working after 30 days.

      Find your serial number

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