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Photoshop Elements 2018 memory problems - unable to edit and save files

Forum|Forum|8 years ago
December 9, 2017
18 replies
62201 views

I have a reasonably powerful computer (Intel I7-4790K 4Ghz, 32Gb RAM, a minimum of 165 Gb of free disk space on each of my three drives, and Win 10 Pro 64 bit v1709_16299.19), I am working 100% ok with a range of programs (including other photo apps) so I don't believe the problem is with my computer.

Photoshop Elements 2018 is currently completely unusable as I am unable to edit and save files (eg raw and jpgs).

Example 1: I can open a canon raw file in ACR and make the desired adjustments, I then click open image to transfer to photoshop. Very often I'm content with the raw development and just want to save the file as a psd or jpg. For PSD > I do file save as, type a name, click save, and get an error pop-up box "Could not save as path\xxxx because there is not enough memory (RAM)". The xmp sidecar file is created. For JPG > I enter the name and get the "jpg option" box, I select max quality / lowest compression and get an error pop-up box "Photoshop Elements 2018 Editor has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available". I click OK, the msg box disappears, and Win 10 shows no notifications.

Example 2: I open a jpg file, make a few adjustments (eg levels, contrast, haze removal) and do file save as, and get the error pop-up box "Could not save as \...\xxxx.jpg because there is not enough memory (RAM)". Even trying to save as a jpg with the lowest quality throws up the same error msg box. I have to do OK to the error msg box and close the file without saving. Viewing task manager whilst the program is running (with a 3.2 Mb jpg open) shows that 108.6 Mb RAM is used by PhotoshopElementsEditor.exe, with only 13% of the total available RAM used by all running processes.

I suspect the problem is to do with the PS Elements 2018 memory settings - particularly RAM, however I am unable to access the preferences > performance section to make any changes.

I can open and adjust every "preferences" section (apart from performance) and the program remains responsive - General, Saving files, Scratch disks, Display & cursors, Transparency, Units & rulers, Guides & grid, Pug-ins, Adobe partner services, Application updates, Type, Country/region selection.

However as soon as I click the performance section I get a msg box "An integer between 50 and 8 is required. Closest value inserted". I then click OK to close it (it pops up twice each time), and from then on I can no longer access the other preferences sections as the same msg keeps popping up. I have to close and re-open the preferences box to access the other areas.

So how can I amend the performance settings and hopefully get the program working correctly? If I can't use the built-in tools is there a way of manually editing a file that stores the performance settings? Where is the preferences file located? As a test I could make a change in one of the other preferences sections and see whether the file updates (ie are the write/edit permissions ok etc).

So far I have:

1. Uninstalled, rebooted and re-installed the program

2. I did ctrl+alt+shift when starting Photoshop to delete the settings file

3. I deleted the folder C:\Users\UserID\AppData\Roaming\Adobe\Photoshop Elements and rebooted

4. I have run from an admin command prompt - c:\Windows\System32>sfc /scannow - with no problems, and the event logs show "Windows has scanned the file system and found no problems. No further action is required".

5. I have used Adobe application manager to check for updates and my system is up-to-date. I have updated to Adobe Photoshop Camera Raw v10.0.0.827.

None of the above actions resolved the problem and I am still unable to open the performance settings, and cannot edit and save files.

My PC, the OS and all other programs are working correctly without any problems. I believe the problem lies with Adobe Photoshop Elements 2018. Re-installing the OS and all other programs is not an option for me - I would like Adobe to fix the product by releasing an update, or assist me to make a fix and get my paid for software working.

Doing a search on the internet and the Adobe site shows that I am not the only person experiencing this type of problem.

___________________________________________________

Adobe system info:

Adobe Photoshop Elements Version: 16.0 (20170902.m.113423) x64

Operating System: Windows 10 64-bit

Version: 10 or greater

System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 4

Logical processor count: 8

Processor speed: 4000 MHz

Built-in memory: 32646 MB

Free memory: 29986 MB

Memory available to Photoshop Elements: 8 MB

Memory used by Photoshop Elements: 100 %

Image tile size: 128K

Image cache levels: 6

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1200, right=1920

OpenGL Drawing: Disabled.

License Type: Perpetual

Serial number: 91550146063418215532

Feature::Dummy Feature: OFF

Application folder: C:\Program Files\Adobe\Photoshop Elements 2018\

Temporary file path: C:\Users\UserID\AppData\Local\Temp\

Photoshop Elements scratch has async I/O enabled

Scratch volume(s):

Startup, 300.1G, 262.1G free

Required Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 2018\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 2018\Plug-Ins\

Additional Plug-ins folder: not set

Installed components:

ACE.dll ACE 2017/04/18-17:59:35 79.581797 79.581797

AdbePM.dll PatchMatch 0000/00/00-00:00:00 1. 1.

AdobeLinguistic.dll Adobe Linguisitc Library 10.0.0

AdobeOLS.dll Adobe Online Services 5.0

AdobeOwl.dll Adobe Owl 5.2.9

AdobePDFL.dll PDFL 2017/01/06-01:09:52 79.211776 79.211776

AdobePIP.dll Adobe Product Improvement Program 7.4.1.63.45453

AdobeXMP.dll Adobe XMP Core 2017/03/02-16:59:38 79.160302 79.160302

AdobeXMPFiles.dll Adobe XMP Files 2017/03/02-16:59:38 79.160302 79.160302

adobe_caps.dll Adobe CAPS 10,0,0,8

AGM.dll AGM 2017/04/18-17:59:35 79.581797 79.581797

ahclient.dll AdobeHelp Dynamic Link Library 2.2.0.1

amtlib.dll AMTLib (64 Bit) 10.0.0.214 BuildVersion: 10.0; BuildDate: Tue Jun 13 2017 8:28:8) 1.000000

ARE.dll ARE 2017/04/18-17:59:35 79.581797 79.581797

AutoSelection.dll Adobe Photoshop Editor 16.0

AXE8SharedExpat.dll AXE8SharedExpat 2017/02/24-17:53:28 79.580410 79.580410

AXEDOMCore.dll AXEDOMCore 2017/02/24-17:53:28 79.580410 79.580410

Bib.dll BIB 2017/04/18-17:59:35 79.581797 79.581797

BIBUtils.dll BIBUtils 2017/04/18-17:59:35 79.581797 79.581797

boost_date_time.dll photoshopdva 8.0.0

boost_signals.dll photoshopdva 8.0.0

boost_system.dll photoshopdva 8.0.0

boost_threads.dll photoshopdva 8.0.0

cast_api.dll Cast 1.0

cg.dll NVIDIA Cg Runtime 3.0.00007

cgGL.dll NVIDIA Cg Runtime 3.0.00007

CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1

CoolType.dll CoolType 2017/04/18-17:59:35 79.581797 79.581797

dvaaudiodevice.dll photoshopdva 8.0.0

dvacore.dll photoshopdva 8.0.0

dvamarshal.dll photoshopdva 8.0.0

dvamediatypes.dll photoshopdva 8.0.0

dvametadata.dll photoshopdva 8.0.0

dvametadataapi.dll photoshopdva 8.0.0

dvametadataui.dll photoshopdva 8.0.0

dvaplayer.dll photoshopdva 8.0.0

dvatransport.dll photoshopdva 8.0.0

dvaui.dll photoshopdva 8.0.0

dvaunittesting.dll photoshopdva 8.0.0

dynamiclink.dll photoshopdva 8.0.0

ems.dll Elements Organizer 16.0

ExtendScript.dll ExtendScript 2016/01/26-16:09:33 80.1060872 80.1060872

Eyeopener.dll Adobe Photoshop Editor 16.0

FaceDetector.dll FaceDetector 0000/00/00-00:00:00 2.0.1.1 2.0.1.1

icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

JP2KLib.dll JP2KLib 2017/03/17-01:07:02 79.265847 79.265847

libeay32.dll The OpenSSL Toolkit 1.0.1p

libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)

libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0

libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0

LogSession.dll LogSession 7.4.1.63.45453

mediacoreif.dll photoshopdva 8.0.0

mona.dll Adobe Photoshop Editor 16.0

MPS.dll MPS 2017/03/21-04:44:30 79.581008 79.581008

pdfsettings.dll Adobe PDFSettings 1.04

Photoshop.dll Adobe Photoshop Elements Editor 16.0

platform.DLL Adobe Help System 1, 0, 0, 1

Plugin.dll Adobe Photoshop Editor 16.1

PSArt.dll Adobe Photoshop Elements Editor 16.0

PSViews.dll Adobe Photoshop Elements Editor 16.0

ScCore.dll ScCore 2016/01/26-16:09:33 80.1060872 80.1060872

seledit.dll Seledit 1.0

ssleay32.dll The OpenSSL Toolkit 1.0.1p

svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0

tbb.dll Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0412

updaternotifications.dll Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1

updatersingleproduct.dll Adobe Updater Single Product Library 8.0.0.19 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 8.0.0.19

VulcanControl.dll Vulcan Application Control Library 5.2.0.35

VulcanMessage5.dll Vulcan Message Library 5.2.0.35

WRServices.dll WRServices Thu Jan 07 2016 04:50:10 Build 0.21960 0.21960

Required plug-ins:

Accented Edges 16.1

Adjust Facial Features 16.0

Angled Strokes 16.1

Auto Divide 12.0.1

Auto Shake Reduction 16.0

Average 16.1 (2015.1 x001 x003)

Bas Relief 16.1

BMP 16.0

Camera Raw 10.0

Camera Raw Filter 10.0

Chalk & Charcoal 16.1

Charcoal 16.1

Chrome 16.1

Clouds 16.1 (2015.1 x001 x003)

Color Halftone 16.0

Colored Pencil 16.1

Comic 13.0

CompuServe GIF 16.0

Conté Crayon 16.1

Correct Camera Distortion 16.0

Craquelure 16.1

Crop and Straighten Photos Filter 16.0

Crosshatch 16.1

Crystallize 16.0

Cutout 16.1

Dark Strokes 16.1

Difference Clouds 16.1 (2015.1 x001 x003)

Diffuse Glow 16.1

Displace 16.0

Dry Brush 16.1

Extrude 16.0

FastCore Routines 16.1 (2015.1 x001 x003)

Fibers 16.0

Film Grain 16.1

Filter Gallery 16.1

Fresco 16.1

Glass 16.1

Glowing Edges 16.1

Grain 16.1

Graphic Novel 13.0

Graphic Pen 16.1

Halftone Pattern 16.1

Ink Outlines 16.1

Lens Blur 16.1

Lens Flare 16.0

Liquify 16.0

Matlab Operation 16.1 (2015.1 x001 x003)

Mezzotint 16.0

MMXCore Routines 16.1 (2015.1 x001 x003)

Mosaic Tiles 16.1

Multiprocessor Support 16.1 (2015.1 x001 x003)

Neon Glow 16.1

Note Paper 16.1

Ocean Ripple 16.1

OnEdge 1, 0, 0, 1

Paint Daubs 16.1

Palette Knife 16.1

Patchwork 16.1

Pen and Ink 13.0

Photocopy 16.1

Picture Package Filter 16.1 (2015.1 x001 x003)

Pinch 16.0

Pixar 16.1 (2015.1 x001 x003)

Plaster 16.1

Plastic Wrap 16.1

PNG 16.0

Pointillize 16.0

Polar Coordinates 16.0

Poster Edges 16.1

Radial Blur 16.0

Read Watermark 4.0

Reticulation 16.1

Ripple 16.0

Rough Pastels 16.1

Save for Web 16.0

ScriptingSupport 16.1

Shake Reduction 16.0

Shear 16.0

Smart Blur 16.0

Smudge Stick 16.1

Solarize 16.1 (2015.1 x001 x003)

Spatter 16.1

Spherize 16.0

Sponge 16.1

Sprayed Strokes 16.1

Stained Glass 16.1

Stamp 16.1

Straighten and Crop Image 12.0.1

Straighten Image 12.0.1

Sumi-e 16.1

Texturizer 16.1

Tiles 16.0

Torn Edges 16.1

Twirl 16.0

Underpainting 16.1

Water Paper 16.1

Watercolor 16.1

Wave 16.0

WIA Support 16.1 (2015.1 x001 x003)

Wind 16.0

ZigZag 16.0

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE

Installed TWAIN devices: NONE

___________________________________________________

Correct answer Jos Layton

After a couple of sessions with Adobe tech support last month my issue has been resolved, and I can now actually use the program!!

The techie took over my PC and tried a number of things, but in the end the solution was to create a registry key to manually allocate RAM to PSE 2018 (over-riding the Adobe software process that wasn't working correctly in my case).

I found the Adobe support process to be very good - the staff were friendly, knowledgeable, reliable and swift.

Show previous replies

LouCWals

New Participant

Doesn't work for CC.

Edit: Went on live chat with Adobe. The guy did these exact steps & my Photoshop now works a treat ‍♀️

F

folmonty

New Participant

Yesterday there was an Adobe update to PSE and DNG Converter. Not sure what the update was, but the timing is curious. Everything still works fine for me on PSE14 but I'd done the regedit prior to the update. Auto updates must be turned on for this to work. If the update was to correct the Windows 10 update problem with Adobe their reaction time was pretty good IMO.

MichelBParis

Community Expert

folmonty wrote
Yesterday there was an Adobe update to PSE and DNG Converter. Not sure what the update was, but the timing is curious. Everything still works fine for me on PSE14 but I'd done the regedit prior to the update. Auto updates must be turned on for this to work. If the update was to correct the Windows 10 update problem with Adobe their reaction time was pretty good IMO.

No updates have been released for PSE14 and ACR!

Did you reinstal PSE14 recently?

What are the version numbers now? PSE14.1 and ACR 9.5 ? If so, that's nothing new.

F

folmonty

New Participant

Yes, I'd uninstalled and reinstalled PSE14. That's probably why the update kicked in. Thanks. Guess I was being hopeful.......

A

ariev78838831

New Participant

I have the same problem with Elements 14 and besides that Elements can't find the printer, while with all other programs it works perfect.

Where do I go to get the proper help? I'm in Europe (Holland).

H

Hutschi

Participating Frequently

Hi, the answer works for PSE 14, too. (I tried it with PSE 14, the problem was the same. Now I'm happy.)

I have only 4 GB RAM, so I reduced the value of the DWORD from 8000 to 600. But this does not seem to be critical.

Afterwards, you can adjust it in PSE 14 Preferences. It will be working again.

I do not know, how to fix the printer problem, however.

Best regards

Bernd

F

folmonty

New Participant

Jos nailed this. The PC really started acting up after the new Win update. Followed the fix he suggested, problem solved. All I can say is thanks for taking the time to post all that. If my search for the issue hadn't shown up, I'd still be chasing my tail. Adobe should comp Jos an editing suite subscription for the trouble IMHO.

Regards,

Monty

Danville, CA

vivb89386631

New Participant

I couldn't agree more!!! Why aren't these solutions sent out to all Adobe account holders as a matter of course? I was about to just give up my purchase of Elements as a bad loss. Finally stumbled across this page with my searching for answer.

C

cz35895897

Inspiring

I posted a similar message regarding alleviating memory problems. Any editing or organizing session over 1/2 hour will have PSE 2018 using above what Is allocated in preferences. Preferences for me is 8gb, and I have 12 gb. Once that happens performance is very sluggish and I often get "stopped responding" message. At that point I have to wait up to half hour, for PSE to get its inner workings synchronized again, once it starts responding, I shut it down and restart. It is so messed up at tat point that judging by the task manager panel, it takes up to two minutes to shut down completely and clear out its memory.

M

matt61750267

New Participant

Same issue here. And unfortunately no solution. I have a very potent machine - so it's not resource constrained.

The only correlation I can make is the problem happened with the latest Apple updates last week to iTunes and corresponding crap. It's even broken my IDrive (online backup) program.

J

Jos LaytonAuthor

Inspiring

matthewl61750267

Matthew is your problem with PSE 2018 exactly the same as mine - ie you cannot get in to edit the settings in the preferences > performance section?

If so, it is interesting that the same problem occurs in two completely different OS's - Apple and MS Windows.

I don't know much about Apple OS, but with the new MS model of Windows 10 as a service and being regularly (compulsory) updated, it must be difficult for Adobe to keep up with the changes in the OS. And each Windows 10 update could potentially break something in PSE 2018.

So what are the common factors across the two different OS's - eg machine hardware spec?

kazuy72328593

New Participant

MY case is similar with your case.

My trouble seemed to happen after CAMERA RAW update. Then I tried to find further updated version.

Camera Raw plug-in installer

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

After installing updated version, Camera Raw 10.1, my trouble of memory was solved and now working well.

J

Jos LaytonAuthor

Inspiring

kazuy72328593

Unfortunately I had the same issue when I first installed PSE 2018 from the retail DVD, I then used Adobe Application Manager to look for software updates and the camera raw was updated to v10.1.0.864 - however the problem is still there. It's very frustrating because I want to use PSE 2018 (and I would not need to look at other photo developing and editing options) however I have never been able to use it to successfully edit and save a RAW file.

J

Jos LaytonAuthor

Inspiring

Perhaps if I narrow my questions a bit someone from Adobe or an expert user could assist?

I can open and adjust every "preferences" section (edit > preferences) apart from performance which is the one critical area I am trying to get into and adjust (as I have plenty of RAM and disk-space).

Q1: Why is PSE 2018 not automatically detecting my RAM correctly?

Q2: Why am I not able to edit the performance section in edit > preferences?

Q3: Is there a way of manually editing the file or location (eg registry etc) to enter the correct RAM value? Is it possible to delete this file and PSE 2018 will then re-create it?

I really would like to use PSE 2018 to edit my RAW photos because of it's power, convenience and simplicity (eg sidecar files and file edits without cataloging), however I am currently completely unable to use this product, and this is forcing me to look at other RAW graphics programs on the market.

J

Jos LaytonAuthorCorrect answer

Inspiring

After a couple of sessions with Adobe tech support last month my issue has been resolved, and I can now actually use the program!!

The techie took over my PC and tried a number of things, but in the end the solution was to create a registry key to manually allocate RAM to PSE 2018 (over-riding the Adobe software process that wasn't working correctly in my case).

I found the Adobe support process to be very good - the staff were friendly, knowledgeable, reliable and swift.

Jharris91

Participating Frequently

Until Win10 1803 update was installed last week on my computer, I used PSE2018 every single day, many times a day. Now I can't use it at all for all the reasons given above. I'm entirely uncomfortable with editing the registry and am perplexed why Adobe gives a registry hack to correct this problem. This needs to have an update pushed out by Adobe. PSE2018's Editor is the only software on my computer that is non-functional following the Win10 1803 update.

*Edited to add that PSE11's Editor works as expected. Able to open and edit multiple images, no out of RAM errors on saving, able to open and edit Preferences without integer 8-50 errors.

The registry fix that worked for me:

Ensure PSE 2018 is closed when using regedit.

Run regedit, go to: hkey current user > software > adobe > photoshop elements > 16.0

Right click in right pane > new dword 32 bit value

Type > OverridePhysicalMemoryMB

Open it > change to decimal > enter 8000 (eg 8000 MB for 8 GB RAM)

Click ok and close regedit

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