Photoshop Elements 9 strange cursor only when using certain tools

Forum|Forum|4 years ago
August 12, 2021
3 replies
965 views

Hi,

I just moved an installation of Elements 9 (Yes I know it's old) to a new computer and the user is reporting that her cursor appears as Three Horizontal Lines when using a majority of the tools, not all. Have any of you noticed this before or have any guesses as to why it's happening?

Windows

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Correct answer Jeff Arola

Right click on your desktop, click Display settings and under Scale & Layout set the Text size apps and other items to 100%. Then restart windows and check photoshop elements 9.

Jeff Arola

Community Expert

What version of windows are you using?

That's usually caused by the windows system scaling as described in this adobe kb

(even though it says cs4, it also applies to pse 9 which is based on the cs4 codebase)

https://helpx.adobe.com/photoshop/kb/three-cursors-display-photoshop-bridge.html

https://community.adobe.com/t5/photoshop-ecosystem/three-cursors-appearing-in-selection-tool-of-photoshop-11-on-windows-10/td-p/7842556

O

OHS InfotecAuthor

Participating Frequently

We are usign windows 10 Enterprise. I'm not sure of the version but, it's the latest.

We tried those links and no luck.

Jeff Arola

Correct answer

Community Expert

Right click on your desktop, click Display settings and under Scale & Layout set the Text size apps and other items to 100%. Then restart windows and check photoshop elements 9.

hatstead

Inspiring

I would do 2 things:

1. Reset all tools to default To do that, click on the little triangle on a tool's option bar, top left. Click & reset.

2. Go to Edit menu>preferences and have a look at Display and cursors.

O

OHS InfotecAuthor

Participating Frequently

ok, tried it, no luck.

hatstead

Inspiring

Can you get a screen shot of what you see and post it here? Perhaps use the plain brush tool, 300px size, mode - normal, opacity 100%, contrasting color vs.background.