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Divine_workmanship0D45
Participating Frequently
November 21, 2017
Answered

PSE 12 installed editor but not organizer on Win 10, no errors in logs.

  • November 21, 2017
  • 1 reply
  • 1066 views

I downloaded Photoshop Elements 12, ran PhotoshopElements_12_LS25.exe after PhotoshopElements_12_LS25.7z was completely downloaded, started Setup.exe from the PSE 12 folder on my desktop, installation completed successfully, no errors in the logs, but it only installed Photoshop Element Editor (which runs fine). Photoshop Element Organizer is not there and there are no file folder for Organizer in the C:\Program Files (x86)\Adobe\Photoshop Elements 12 folder. What went wrong?

I'm on Windows 10 and I ran the installation from the Admin account.

    This topic has been closed for replies.
    Correct answer Little_Pale_Face

    I use McAfee and I did turn off the Antivirus before installation.

    Yes, I use CCleaner Professional for Windows 10 64-bit and I used it to clean up the registry.

    Should I use it to uninstall PSE 12 instead of the Windows Programs and Features?


    Hi,

    I use McAfee too - and I rarely disable it.

    I often use Ccleaner when I'm having problems so that's why I asked.

    Using Ccleaner to uninstall an App only executes the same thing as the standard uninstall tool does. Just occasionally the executable disappears and you can use Ccleaner to tidy up the App list.

    I think that manual instructions must be leaving a vital file or registry entry behind to stop the organizer being installed.

    Do you have another hard drive so that you could try installing to that?

    I would warn you at this stage that I think your original problem may be due to an error in your catalog. Once we get the organizer up and running, we might have to sort out your catalog

    Brian

    1 reply

    kglad
    kglad
    Community Expert
    November 21, 2017

    [moved from Downloading, Installing, Setting Up to Photoshop Elements]

    Little_Pale_Face
    Little_Pale_Face
    Inspiring
    November 21, 2017

    Hi,

    The organizer files aren't in that folder - they should be in

    C:\Program Files (x86)\Adobe\Elements 12 Organizer

    Is this the first time of loading PSE 12 on this desktop?

    Brian

    D
    Divine_workmanship0D45Author
    Participating Frequently
    November 21, 2017

    Yes, you're right, it should be in C:\Program Files (x86)\Adobe but it is not there.

    No, I had Elements 12 on this machine since 2014 and it worked fine. What happened is that I replaced the hard drive with an SSD. The hard drive was ghosted on an external drive and reload on the new drive. Everything is working fine with all my Apps except for Elements 12. It was fine at first but while I was copying some photos from Elements Organizer to a USB stick, after a few “copy, paste” I got an error message (I forget what the message was) but it would shut down automatically. I tried several times, same result every time.

    I decided to uninstall Elements 12 and start fresh but to my surprise, it was not listed in “Programs and Features”, which baffled me since the Elements Organizer would open, I could see photos but then it would error and close.

    So of course, when I tried to re-install Elements 12, I was getting error messages and it wouldn’t install. Long story short, I followed all the instructions from the Adobe forum on how to delete the files in C:\Program Files (x86)\Adobe and clean up the registry, got everything done and I was able to install Elements 12 as per Adobe instructions, no errors in the logs but no files for Photoshop Elements 12 Organizer??? Would you like to see the logs?

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