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Divine_workmanship0D45
Participating Frequently
November 21, 2017
Answered

PSE 12 installed editor but not organizer on Win 10, no errors in logs.

  • November 21, 2017
  • 1 reply
  • 1066 views

I downloaded Photoshop Elements 12, ran PhotoshopElements_12_LS25.exe after PhotoshopElements_12_LS25.7z was completely downloaded, started Setup.exe from the PSE 12 folder on my desktop, installation completed successfully, no errors in the logs, but it only installed Photoshop Element Editor (which runs fine). Photoshop Element Organizer is not there and there are no file folder for Organizer in the C:\Program Files (x86)\Adobe\Photoshop Elements 12 folder. What went wrong?

I'm on Windows 10 and I ran the installation from the Admin account.

    This topic has been closed for replies.
    Correct answer Little_Pale_Face

    I use McAfee and I did turn off the Antivirus before installation.

    Yes, I use CCleaner Professional for Windows 10 64-bit and I used it to clean up the registry.

    Should I use it to uninstall PSE 12 instead of the Windows Programs and Features?


    Hi,

    I use McAfee too - and I rarely disable it.

    I often use Ccleaner when I'm having problems so that's why I asked.

    Using Ccleaner to uninstall an App only executes the same thing as the standard uninstall tool does. Just occasionally the executable disappears and you can use Ccleaner to tidy up the App list.

    I think that manual instructions must be leaving a vital file or registry entry behind to stop the organizer being installed.

    Do you have another hard drive so that you could try installing to that?

    I would warn you at this stage that I think your original problem may be due to an error in your catalog. Once we get the organizer up and running, we might have to sort out your catalog

    Brian

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 21, 2017

    [moved from Downloading, Installing, Setting Up to Photoshop Elements]

    Little_Pale_Face
    Little_Pale_Face
    Inspiring
    November 21, 2017

    Hi,

    The organizer files aren't in that folder - they should be in

    C:\Program Files (x86)\Adobe\Elements 12 Organizer

    Is this the first time of loading PSE 12 on this desktop?

    Brian

    Little_Pale_Face
    Little_Pale_Face
    Inspiring
    November 21, 2017

    I don't have Premier Elements, only Photoshop Elements 12 (and only the Editor was installed). What should I do?


    Hi,

    I have just uninstalled my PSE 12, downloaded the files and re-installed it - here is my control panel screenshot - you'll notice the size is the same as yours.

    Does PSE 12 now appear in your Apps & Features list?

    If so, try and uninstall, then restart your system and try re-installing again.

    When you last removing it using Adobe's instructions, do you remember cleaning up C:\ProgramData\Adobe\Elements Organizer\12.0

    Brian

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