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Participating Frequently
October 14, 2018
Answered

PSE '19 on Mojave Has Spinning Wheel on EVERY Action

  • October 14, 2018
  • 27 replies
  • 22405 views

Installed Photoshop Elements 2019 on Mac OS Mojave and now every action in Photoshop Elements 2019 Editor has a several second delay with the spinning color wheel. I see lots of similar complains on this forum. Has anyone received any help from Adobe to investigate or fix this problem? Anyone have any solutions?

This topic has been closed for replies.
Correct answer Dhananjay Sati

Hi jameslarus,

Thanks for posting in Adobe forums.

It seems you are facing issue with spinning wheel in Adobe Photoshop Elements after upgrading Mac OS.

Could you please try the following steps :

• Click Apple icon >> System Preferences

• Security and privacy >> Click on the lock to unlock it then enter the administrator password >> Enable (check the radio button) the Photoshop Elements 2019 editor and Elements Organizer 2019 that appear in the list.

• Click on the lock again to lock it.

• Restart Mac

Hope this helps

Thanks

Regards

Dhananjay

27 replies

ekv146
ekv146
Participant
July 26, 2019

So I am wondering if my Elements Organizer Catalog is too large with 150,000 photos from nearly 20 years.  So I tried creating a new catalog, and there is no spinning wheel.  But still I have the problem with the old catalog. 

Is there a way to move, or copy, a bunch of photos (like a years worth) from the old catalog to the new one?

A
ACBB
Participant
May 16, 2019

The number to call in Australia for Adobe 1800614863 I called and someone worked through various steps with me, it works better, still not perfect though

darkclothdave
darkclothdave
Participant
March 19, 2019

done all those suggestions

Adobe is hiding. Ive had there tech guy control my Mac change all kinds of settings and its still useless. coloured beachball all the time.

They know they have a problem and its been weeks and no update. what ever you do tell people not to but any adobe software if this is how they treat us.  I dont normally complain but I use this for work every day and the frustration is massive.

I've done all the sugessted changes you see around and nothing works for very long.

Adobe why haven't you said anything?????

    A
    Arggggh!
    Known Participant
    March 19, 2019

    Well, I updated to version 17 as advised and, so far, so good. Haven’t done any heavy work yet, but clone tool seems to be working correctly.

    A
    Adobe Employee
    Aurobi
    Adobe Employee
    March 19, 2019

    Hi all,

    there is an update for Photoshop Elements 2019 released which addresses the spinning beachball on Mojave. Please update your installed Photoshop Elements from Help > Updates menu. Once updated, please check if you have the build 17.0 (20190220.m.128867) (Adobe Photoshop Elements Editor > About Photoshop Elements menu) as shown in the splash screen below to confirm that the update has been successfully applied:

    Regards

    Aurobinda

      C
      Chris@Badgers
      Inspiring
      March 19, 2019

      Aurobinda Thanks . Have done that ..Will give it a little while to see if my main problem, in the Organiser, is fixed. I assume this update also fixes things in Organiser. The info page of what is fixed which i was offered was out of date. Where can I get info about what this update fixes. I had similar problems, i.e. viewing video clips, in Premiere as well. I see no update for that. Is one coming? Thanks Chris

      S
      slboeshart
      Known Participant
      March 12, 2019

      I actually talked to someone at Apple (1-800-275-2273) last week and she had me try the following. So far it is working. She said if becomes a problem again to talk to Adobe.

      Shut down computer from Apple logo, then hold down with one hand - shift, control and option keys and, still holding those down, hold down the power button until the computer starts up again. Enter user password. This refreshes the system. So far so good.

      C
      Chris@Badgers
      Inspiring
      March 12, 2019

      Sorry to say. Been there. Done that. Fixes

      for short time for me

      Best for me was to do change in Terminal

      utility as explained elsewhere

      Apple advised me Re this. Let’s see how you

      go. Good luck

      Sent from my iPhone

      M
      melanieg74535442
      Participating Frequently
      March 10, 2019

      I have done this. Doesn't help. Spoke with Apple Support (WHY DOESN'T ADOBE HAVE ACTUAL PEOPLE WE CAN SPEAK WITH?) Apparently, this is something Adobe needs to address and soon.

      T
      trippluke
      Inspiring
      March 9, 2019

      I have tried all suggestions above .. to include the Terminal Utility suggested.  No real change and I am using elements 19.

      I was ask to work on the 2020 edition so was given the first drop.   So far ... the problem appears to have been resolved.  I am able to work on photo's in editor with the organizer open.   The only time the spinning wheel is active is when a massive change in the photo's is being made, which, based on the size of some of my photo's, I understand.  

      Net .. hope the release in the next couple of weeks for elements 19 ( which is my workhorse ) has whatever modifications they are making to the 2020 version in the release.

      C
      Chris@Badgers
      Inspiring
      March 9, 2019

      Sorry suggestions didn’t work for you. Not good Thanks for update. Adobe seem to be helping

      now!

      Sent from my iPhone

      C
      Churchy
      Known Participant
      March 6, 2019

      Has anyone recommend an alternative to Adobe elements so fed up with it I am prepared to try an alternative

        N
        nicoe69515859
        Participant
        March 7, 2019

        Haven't done much yet with Bridge, about an hour or two so far but no spinning yet, while Bridge was open. Depending on what you do there are several alternatives like Acorn and in the app store some more. For me they are just a bit to limited.

        C
        Chris@Badgers
        Inspiring
        March 7, 2019

        Hi. I had a good seasons with Adobe and Appo

        yesterday

        They claim they now understand and accept

        the problem

        Adobe say it will be fixed in update next month

        Apple did change to Terminal Utility for me which

        with settings in Accessibility they say will

        fix all these issues

        Haven’t done enough yet to prove it

        The terminal fix is on Apple support. I can

        provide link if you cannot find it

        Let us know if it works for you

        Good luck

        Chris

        Sent from my iPhone

        C
        Chris@Badgers
        Inspiring
        March 6, 2019

        managed to talk to somebody in Adobe. They for the first time with me acknowledging the problem but still still say its permissions. Not convinced

        N
        nicoe69515859
        Participant
        March 6, 2019

        Closing the Organizer worked so far for me too. Looking for an alternative came across Adobe Bridge, only worked for a little while it, left it open, no spinning wheel. Bridge is a free download.

        C
        Churchy
        Known Participant
        March 6, 2019

        Hi nicoe69515859, how is it is it going with Adobe Bridge, has it solved the problem for you ?

        M
        melanieg74535442
        Participating Frequently
        March 6, 2019

        I am struggling with this same issue. I've read through all these posts and it seems that there is no solution. Has anyone had any success with this? It's too frustrating to have to spend hours doing what should take minutes bc the spinning wheel is ALWAYS there.

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