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PSE '19 on Mojave Has Spinning Wheel on EVERY Action

Forum|Forum|7 years ago
October 14, 2018
27 replies
22405 views

Installed Photoshop Elements 2019 on Mac OS Mojave and now every action in Photoshop Elements 2019 Editor has a several second delay with the spinning color wheel. I see lots of similar complains on this forum. Has anyone received any help from Adobe to investigate or fix this problem? Anyone have any solutions?

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Correct answer Dhananjay Sati

Hi jameslarus,

Thanks for posting in Adobe forums.

It seems you are facing issue with spinning wheel in Adobe Photoshop Elements after upgrading Mac OS.

Could you please try the following steps :

• Click Apple icon >> System Preferences

• Security and privacy >> Click on the lock to unlock it then enter the administrator password >> Enable (check the radio button) the Photoshop Elements 2019 editor and Elements Organizer 2019 that appear in the list.

• Click on the lock again to lock it.

• Restart Mac

Hope this helps

Thanks

Regards

Dhananjay

Show previous replies

Amit Kumar Gupta

Adobe Employee

What is the Catalog size when you all are seeing the hang. Are you seeing the problem with small catalog size too? Is this issue on both PSE Editor and EO?

helpful_Flutter0D45Author

Participating Frequently

Large (?) catalog: 60K+ photos

Don't have a small catalog.

But, the hang occurs in the editor, so I don't see the connection to the size of the catalog.

G

Gandus

Participant

I found a work around for me, and maybe this will help others that are having issues. If I closed the Elements Organizer, the twirling color wheels stops happening. I'll admit I haven't done a full, lengthy test yet, but I have spent about 20 minuets editing a photo and its worked fine.

Rosebudster

Known Participant

I have never used the Elements Organizer so this won't work for me. Thanks for sharing though.. perhaps someone can benefit. This is an atrocity. Absolutely ridiculous. I was using PSE 2018 and bought 2019 just because of this issue and thought that might fix it. So now I am out $89 and 2019 is no better than 2018 in regards to this issue and actually is a waste of money anyway .. I haven't seen any improvements in general with 2019. I am not a happy camper right now.

tamarp58331435

Participant

I don't want to purchase PSE '19 until I know if it will work with Mojave or not; the trial version gets the spinning wheel & error msgs. Has the issue been resolved without having to reprogram libraries on my Mac - I'm not willing to crash my laptop for one program.

tamarp58331435

Participant

Update: I did delete the Adobe crash files in the ~/Library and then closed out of everything & restarted my computer; so far seems to be working fine with no spinning wheel.

T

trippluke

Inspiring

how do you clear the crash report .. willing to try to eliminate the ball

G

Gandus

Participant

I'm having the same problem too. I just bought a new 15 inch MacBook Pro, so fresh installs of both Mojave and PSE 2019. Also with fairly recent MacBook Pro refresh, it's not slow hardware.

Amit Kumar Gupta

Adobe Employee

Please let us know the Mac machine you are using (iMac/ Macbook Pro etc). Are you also facing similar issue with other apps installed in your machine?

hdblimbim

Participant

I have an imac with OS Mojave / PSE15 that has this bug, on my other imac with OS High Sierra / PSE15 the spinning wheel is not.

A

Arggggh!

Known Participant

Had to go into security and approve Elements to get rid of juggling balls on every move. Other things were wacky, so uninstalled all Adobe stuff, downloaded and reinstalled. Things are now a lot better. Still have some random spinning rainbow delays, but not nearly as bad as before.

Dhananjay Sati

Correct answer

Community Manager

Hi jameslarus,

Thanks for posting in Adobe forums.

It seems you are facing issue with spinning wheel in Adobe Photoshop Elements after upgrading Mac OS.

Could you please try the following steps :

• Click Apple icon >> System Preferences

• Security and privacy >> Click on the lock to unlock it then enter the administrator password >> Enable (check the radio button) the Photoshop Elements 2019 editor and Elements Organizer 2019 that appear in the list.

• Click on the lock again to lock it.

• Restart Mac

Hope this helps

Thanks

Regards

Dhananjay

S

slboeshart

Known Participant

I tried this and it helped for a couple of days. Now its back to the spinning wheel every time I click on anything in PSE19 Editor and Organizer. It is taking me 20+ minutes to accomplish something that should take seconds. I have closed out the Organizer when working in Editor and that helped for a very short time. PLEASE help. I have an iMac and upgraded from PSE15 to 19 because I had read in another forum that Mojave wasn't compatible with anything but 19. Obviously that's not true. There has to be something that will work to get rid of this frustrating issue. I loved my mac until this happened.

C

Chris@Badgers

Inspiring

Same exact issue here. Not sure if we should be chucking the Mac or Photoshop, but either one of those options seems unreasonably burdensome and expensive for us. They need to fix this - Adobe is selling the product, and saying it's compatible with Mac, then they need to make it compatible with Mac.

Sorry this didn’t work for you. Did you

do a restart?

If you are in uk have a number to ring

I was told you have telephone support for

first year

Update to fix is promised in 1-2 months

Chris

Sent from my iPhone

rmccamb

Participating Frequently

I am having the exact same problem. I was having this problem with Photoshop Elements 15 after I upgraded my Mac to Mojave 10.14. Adobe said the solution was to upgrade to Photoshop Elements 2019, which I did, but still have the same problem. Every action in the PSE 2019 Editor results in several seconds of the spinning pinwheel and renders the product unusable.

helpful_Flutter0D45Author

Participating Frequently

I found a solution that works. There apparently is a bug in Mojave that causes applications that have either crashed or been forced to quit and have sent a crash report to Apple to exhibit this behavior. The fix is to delete the crash files from ~/Library:

cd ~/Library

cd "Application Support"

rm CrashReporter/*PhotoShop*

cd ..

rm Logs/*PhotoShop*

(There may be other files involved, but those are the ones I remember.)

This also works for other apps that exhibit the same problem, in my case, Microsoft Word.

rmccamb

Participating Frequently

Thanks for the tip jameslarus. With the help of my son we tried your fix, but it didn't resolve the problem for me. What finally worked for me is we used Adobe's Creative Cloud Cleaner Tool to uninstall and clear out everything on my Mac related to Adobe Photoshop products. Besides uninstalling Photoshop Elements 2019 and my previous Photoshop Elements 15, we also removed remnants of Lightroom CC I had installed for a short time before deciding to switch to Photoshop Elements instead, and remnants of a trial version of Photoshop CC 2017. We then reinstalled Photoshop Elements 2019. The Editor is now working well and I have not experienced any spinning pinwheel cursors since we did the total Adobe purge and reinstall. Apparently something from one of those earlier Adobe products still on my machine was causing a conflict that resulted in the spinning cursor in the Editor.

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