Skip to main content
B
BLanellA
Inspiring
February 9, 2019
Answered

PSE 2019 "because the default printer could not be opened"

  • February 9, 2019
  • 7 replies
  • 5601 views

This seems to be a historic problem as far back as PSE13. I recently PURCHASED the PSE2019 upgrade and now I can't print to my HP Photosmart 7520. Before PSE2018 printed the same photos FINE. Other apps print FINE.

* I have updated the HP 7520 Drivers.

* I have reconnected to my network

It's unbelievable that this problem still exists.

So now what do I do?

Nell

This topic has been closed for replies.
Correct answer Medha_Sharma

Hello,

Please accept our sincere apologies for the inconvenience you had to face.

Could you try resetting the preferences once?

To do so, launch Photoshop Elements Editor and navigate to:

  • Edit > Preferences > General (on Windows)
  • Adobe Photoshop Elements Editor > Preferences > General (on Mac)

Click the button to reset the preferences on next launch. Then relaunch the application.

Also, please try reconnecting your printer to see if it helps.

Thanks,

Medha

7 replies

D
Diana2707559001hn
Participant
November 11, 2022

After wasting so much time trying to fix this problem on my Epson XP440, thanks to Adobe Support Community I am now up and running.

D
defaultp4scize8w81m
Participant
May 29, 2021

Great, it works for the Epson XP-6105 also.!!!!!!!!!!!!!!!!!!!!!!!

    T
    thepizzos
    Participant
    February 21, 2021

    This was super helpful! I am finally able to use my printer!

      R
      Richard01AB
      Participant
      August 16, 2020

      Excellent solution -- easy fix.  Worked for all computer wifi printers connected to the network!

      E
      esipress
      Participant
      October 21, 2019

      Works for my HP 9010 on Windows 10 that gave me the same error, thanks for the update!

      T
      t-breezy
      Participant
      May 4, 2020

      Worked for met too!

       

      The old preferneces reset...  shoud've known:)

      Medha_Sharma
      Adobe Employee
      Medha_SharmaCorrect answer
      Adobe Employee
      February 11, 2019

      Hello,

      Please accept our sincere apologies for the inconvenience you had to face.

      Could you try resetting the preferences once?

      To do so, launch Photoshop Elements Editor and navigate to:

      • Edit > Preferences > General (on Windows)
      • Adobe Photoshop Elements Editor > Preferences > General (on Mac)

      Click the button to reset the preferences on next launch. Then relaunch the application.

      Also, please try reconnecting your printer to see if it helps.

      Thanks,

      Medha

        B
        BLanellAAuthor
        Inspiring
        February 11, 2019

        This works so far. Thank you.

        B
        BLanellAAuthor
        Inspiring
        February 9, 2019

        I have now loaded PSE2018 and it prints fine.

        I tried Photoshop CC 19.1.6 and it prints fine.

        Nell

        B
        BLanellAAuthor
        Inspiring
        February 9, 2019

        PSE2019 FAILS TO PRINT.

        I have now loaded PSE2018 and it prints fine.

        I tried Photoshop CC 19.1.6 and it prints fine.

        I tried PSE14 and it prints fine.

        Prints on MSWord 10.

        Note that all these print tests were performed on the same PC running Windows 10.

        Nell

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices