"Update browser" error stops me from downloading

[a_7595]

I'm download my Photoshop elements 2019 but it keeps giving me the error listen below. This is a new PC so everything is the newest it can be, I've also tried 3 different browsers including Chrome, Edge and Explorer all to no avail. I've looked up plenty of solutions online but now of them work. Can anybody help me figure this out? Thanks in advance.

The error:
Update your browser

To use Adobe services, please update your Adobe applications, operating system, and browser to the latest versions.

[Sameer K]

Hey, @a_7595. Welcome to the Photoshop Elements community. I've moved your post to Elements discussions from Photoshop bugs section.

This is a common error for older installers & machines. You can follow the steps in the content here: https://adobe.ly/4d5Boyo

This should help. Thanks!
Sameer K

[a_7595]

Hi Sameer,

I've already been in contact with customer support and they stated the downloader does not support Win11 and then they tried to sell me the newest version..

so anyway now I'm using Gimp. Thanks 

[Peru Bob]

I have PSE 2019 running on Windows 11.

How did you get in touch with Adobe support?  You may have talked to a scammer posing as Adobe support.

[a_7595]

I contacted them using the chat feature on their official website.

[a_7595]

Like I said, the donwloader does not support win11. Photoshop however does, you probably downloaded it on win10 and then upgraded to win11

[Peru Bob]

Try making Chrome your default browser.

[a_7595]

I have already tried that, as it was already my default browser.

[Elijah5E81]

Turns out buying things online doesn't always mean you own them.  Despite this product being advertised as a perpetual liscense agreement, you unfortunately no longer have permission to download it because adobe discontinued support.  If you still had it installed I believe you'd  still have editing access, however there is no way to install it anymore.