Serial number or redemption code?

Question

Hi,

I was told to re-instal Photoshop Elements 2022 due to an issue (can't now remember what it was.) I duly did this., but when I start the app and try to open the Photo Editor, I am asked for a serial number or redemption code. I don't have these any more, as after 4 years, I don't have the sales/installation documents.

How can I obtain these items again, so that I can proceed? Photoshop was working perfectly before I was asked to re-install it. Many thanks.

AxelMatt · Accepted Answer

If Photoshop Elements is working for 4years you should have a serial number.

Search purchased materials: https://helpx.adobe.com/download-install/kb/find-serial-number.html

If you have registered PS Elements you can take a look into your Adobe account.

Check your account (if you purchased from or registered with adobe AND you remember the adobe id used to purchase/register), https://account.adobe.com

If your Adobe program is installed on another computer you can try recover its serial number from that computer.

Win: http://www.belarc.com/free_download.html

Mac: https://mac-product-key-finder.com/

BTW: Serial numbers are important data and should be kept in order to obtain and/or carry out possible new installations or updates. Also sales/installation documents should be kept for later use.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded