Participant

Question

Valid 2022 serial number said to be invalid

Forum|Forum|3 years ago
February 19, 2022
5 replies
837 views

I bought 2022 today. After installation I tried to actvate using the serial number in the email. But was told nmber invalid. I went back to my adobe account and confirmed the number, then tried again. But same result. Need help, thanks in advance

Problem or error

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Jan Kowal

Participating Frequently

I have a similar issue and none solution works.

Glenn 8675309

Legend

K

kendp32Author

Participant

Problem solved. Thanks for the interest and support

Regards, Ken

Peru Bob

Community Expert

Please post your solution so that others might benefit from it.

T

Test Screen Name

Legend

Also check whether what you were emailed was actually a serial number. Maybe it's a redemption code.

Peru Bob

Community Expert

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Glenn 8675309

Legend

Where did you purchase it from?

K

kendp32Author

Participant

I bought it online directly from Adobe.

I'm wondering if I should delete it and order a fresh copy and hope for
better luck

T

Test Screen Name

Legend

kendp32, don't buy another copy - it will be exactly the same. Did you check for whether the email SAYS it's a serial number? This might help - Find the serial number for Adobe Photoshop Elements

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