Valid 2022 serial number said to be invalid

New Here ,
Feb 19, 2022 Feb 19, 2022

Copy link to clipboard

Copied

I bought  2022 today.  After installation I tried to actvate using the serial number in the email.  But was told nmber invalid.  I went back to my adobe account and confirmed the number, then tried again.  But same result. Need help, thanks in advance

TOPICS
Problem or error

Views

162

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advisor ,
Feb 19, 2022 Feb 19, 2022

Copy link to clipboard

Copied

Where did you purchase it from?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 20, 2022 Feb 20, 2022

Copy link to clipboard

Copied

I bought it online directly from Adobe.

I'm wondering if I should delete it and order a fresh copy and hope for
better luck

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Feb 20, 2022 Feb 20, 2022

Copy link to clipboard

Copied

kendp32, don't buy another copy - it will be exactly the same. Did you check for whether the email SAYS it's a serial number? This might help - Find the serial number for Adobe Photoshop Elements

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 19, 2022 Feb 19, 2022

Copy link to clipboard

Copied

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Feb 20, 2022 Feb 20, 2022

Copy link to clipboard

Copied

Also check whether what you were emailed was actually a serial number. Maybe it's a redemption code.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advisor ,
Feb 21, 2022 Feb 21, 2022

Copy link to clipboard

Copied

2022-02-21_025949.png

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 01, 2022 Mar 01, 2022

Copy link to clipboard

Copied

Problem solved.  Thanks for the interest and support

 

Regards, Ken

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 01, 2022 Mar 01, 2022

Copy link to clipboard

Copied

LATEST

Please post your solution so that others might benefit from it.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines