Valid 2022 serial number said to be invalid

[kendp32]

I bought  2022 today.  After installation I tried to actvate using the serial number in the email.  But was told nmber invalid.  I went back to my adobe account and confirmed the number, then tried again.  But same result. Need help, thanks in advance

[Glenn 8675309]

Where did you purchase it from?

[kendp32]

I bought it online directly from Adobe.

I'm wondering if I should delete it and order a fresh copy and hope for
better luck

[Test Screen Name]

kendp32, don't buy another copy - it will be exactly the same. Did you check for whether the email SAYS it's a serial number? This might help - Find the serial number for Adobe Photoshop Elements

[Peru Bob]

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

[Test Screen Name]

Also check whether what you were emailed was actually a serial number. Maybe it's a redemption code.

[Glenn 8675309]

[kendp32]

Problem solved.  Thanks for the interest and support

Regards, Ken

[Peru Bob]

Please post your solution so that others might benefit from it.

[MustardBoy]

Ken, can you please describe how you solved this problem so that other users can also benefit from this solution?

[Jan Kowal]

I have a similar issue and none solution works.