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Chris@Badgers
Inspiring
February 4, 2019
Question

Why does Mac hang with Photoshop Elements 2019 and Mojave after previewing video clip in Organiser, but only the first time

  • February 4, 2019
  • 1 reply
  • 983 views

Hi I have videos and photos loaded into Organiser 2019 on my iMac running Mojave. The problem that has existed in the past few versions of Photoshop Elements and iOS persist . The problem is that after previewing a video clip in the Organiser, the program hangs. Only Force Quit works. I have done the adjustments advised by Apple, i.e  ensure the programs have correct security access and cleared all relevant caches etc. This was all done done under Apple guidance. t worked for a while. Today the problem is back, and seems now to be only on the first viewing of the clip. At this stage there is no image in the organiser for the clip, and I usually get a message saying " Preparing media". The clip plays. You return to Grid of media, and it hangs. Do a Force Quit, start again, repeat. This time there is an image of frame for the video in the Organiser grid. Play the clip, back to grid, and it doesn't hang. As all software is current and supported. i need to get this fixed. It seems lots of people have had various  hangs, and no real solution seems to exist, even though we were promised 2019 and Mojave would be OK. Chris

    This topic has been closed for replies.

    1 reply

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    February 5, 2019

    Hi Chris,

    Thanks for posting in Adobe forums.

    It seems you are facing issue with spinning wheel in Adobe Photoshop Elements after upgrading Mac OS.

    Could you please try the following steps :
    • Click Apple icon >> System Preferences
    • Security and privacy >> Click on the lock to unlock it then enter the administrator password >> Enable (check the radio button) the Photoshop Elements 2019 editor and Elements Organizer 2019 that appear in the list.
    • Click on the lock again to lock it.
    • Restart Mac

    Hope this helps

    Regards,
    Sahil

    C
    Chris@BadgersAuthor
    Inspiring
    February 7, 2019

    Hi. Thanks for that. I have done that and it fixed

    it for a while but not permanently. I have checked

    and it is still set ok. I also did this for

    Premier Elements which has the same issue

    Chris

    Sent from my iPhone

    C
    Chris@BadgersAuthor
    Inspiring
    January 24, 2021

    Update from Chris! Above didn't work for long. Have now, on another thread got notification of Update from Adobe. Applied, but not sure yetis fixed Chris


    Update for above. Things have moved on as its 2 years since I first posted. But this is back consistently  with a vengenace. Now on Catalina latest and Adobe 2020 latest.

    After first switching on, when previewing video in Organiser, the system hangs. Force quit Ok. Try to restart the Organiser from Dock. NO. Try to start from Photoshop menu. NO. Tried restart. Said Organiser not responding.  Couldnt close down Force quit from close down window. Nothing. So restarted  with power button. Then all OK. The clip that forced the hang worked OK. Rest of session Ok. 

    The next day, exactly the same. The system is a bit random whether it shuts down properly normally, Have talked to Apple about this a few times but not fixed it.but live with this

    Any ideas?

    Do I ring Adobe or Apple?

    Chris

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