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Error: There is a problem with Generator

Community Beginner ,
Jan 12, 2020

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For past two days, I get this error and some of PS function don't work: "There is a problem with Generator. Please quit Photoshop and try again. If the problem persists, remove any third-party plug-ins or try reinstalling Photoshop."

Today, I updated PS, and it installed this version:

Adobe Photoshop Version: 20.0.8 20191122.r.92 2019/11/22: 1208122 x64

I don't think I've added any plugins and the Generator plugin in the photoshop files is empty.

 

I've restarted PS, I've restarted my machine, and I've udpated the software.  I still get this same error message.  I can't find a support ticket system for monthly subscription users, is there one?  Please assist. Sincerely, VT

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Performance, Problem or error, Windows

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Error: There is a problem with Generator

Community Beginner ,
Jan 12, 2020

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For past two days, I get this error and some of PS function don't work: "There is a problem with Generator. Please quit Photoshop and try again. If the problem persists, remove any third-party plug-ins or try reinstalling Photoshop."

Today, I updated PS, and it installed this version:

Adobe Photoshop Version: 20.0.8 20191122.r.92 2019/11/22: 1208122 x64

I don't think I've added any plugins and the Generator plugin in the photoshop files is empty.

 

I've restarted PS, I've restarted my machine, and I've udpated the software.  I still get this same error message.  I can't find a support ticket system for monthly subscription users, is there one?  Please assist. Sincerely, VT

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Performance, Problem or error, Windows

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Adobe Community Professional ,
Jan 12, 2020

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Have you upgraded your CC Desktop app to the latest version 5.0.0.354?  I ask because the current version of Photoshop is 21, not 20.

 

Resetting Preferences fixes most problems.

https://helpx.adobe.com/photoshop/using/preferences.html

 

If you still need help, log-in to your Adobe account below.

https://account.adobe.com/plans

Scroll down to Contact Adobe button at page bottom.

 

Nancy O'Shea, ACP
Alt-Web.com

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Community Beginner ,
Jan 12, 2020

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That was helpful, but not the fix.  I see TWO PS icons in my Creative Cloud Desktop app ... I have been opening the first one, the second on is v.21.0.2.  I don't know why there are two, to be honest. So, I am now opening the correct PS icon and have pinned that one to my taskbar. Unfortunately, I get the same error even w/this v21 version of PS.  

The error msg when I opened PS v21 provided a link to https://helpx.adobe.com/photoshop/kb/error---there-is-a-problem-with-generator--occurs-when-launchin...

Following the instructions at this link, for Solution #1 I added a folder "Adobe Photoshop CC 2020" as I saw already Adobe Photoshop CC 2018, Adobe Photoshop CC 2019 and Adobe Photoshop 2020 ... just to play it safe though I doubt it needed added.

For Solutions #2, there was not Reflow generator plugin in either of the Generator folders I saw for Photoshop

1- C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-ins\Generator  or

2 - C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\Generator

 

...so I couldn't use solution 2.  Thanks for showing me how to contact Adobe support, that is my next step.

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Community Beginner ,
Jan 12, 2020

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I checked the CC Desktop app, version is 5.0.0.354

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New Here ,
Jan 16, 2020

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This suddenly started happening today.

I uninstalled all adobe programs, removed out all the directories and removed all the appdata directories, did a clean install of photoshop and it still occurs. Yes I have the latest release of photoshop.

So many people report this problem and it seems adobe cannot diagnose or solve it.

I have been through all the suggestions and none of them work.

Because of this I can't use photoshop at present and I have work to do.

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Community Beginner ,
Jan 16, 2020

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I chatted w Adobe support, gave them control of my machine. The first thing
he did was uninstall Malwarebytes. when it looked like he was about to
uninstall my antivirus, I stopped him and told him I could just disable it
temporarily. then we retested and the generator error was gone. I restarted
my machine and the generator error is still gone. Even with antivirus back
on. I have not reinstalled Malwarebytes, but I suspect it was blocking some
software or message coming from Adobe, seeing it as a possible threat. I
hope this is helpful for you

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New Here ,
Jan 16, 2020

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Yes, I reset the pc and installed software one by one testing photoshop and found it was malwarebytes that caused the problem.

It's discussed on their forums and the solution is to exclude node.exe from ransomware checking.

That is a program in the photoshop directory.

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New Here ,
Jan 13, 2020

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When I open PS, I am getting a generator error. I just reinstalled and am getting the same error. The other option offered was to uninstall plugins, but I'm not sure how to do that. Where do I find plugins? 

 

I am using Windows 10, and according to my file directory I have Photoshop 2020 (installed today 1/13/2020) and Photoshop CC 2019 (updated 12/14/19).

 

A proposed error resolution I found indicated to remove the Generator plugin. What functionality am I losing by doing so? 

 

Novice here; thanks for your assistance.

 

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Adobe Employee ,
Jan 13, 2020

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Hi there,

 

We are sorry about the experience with Photoshop.

 

Would you mind sharing the operating system version you are using along with the version of Photoshop as well? You can try the steps mentioned in the article linked below to check if that helps.

https://helpx.adobe.com/in/photoshop/kb/error---there-is-a-problem-with-generator--occurs-when-launc...

 

Regards,

Nikunj

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Adobe Community Professional ,
Jan 17, 2020

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Generator error message keeps popping up when opening Ps despite applying solution 1 and 2.

afbeelding.png

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Adobe Community Professional ,
Jan 17, 2020

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Hi Ann

What operating system do you have, if you're on Windows 10 a couple of things to try, first go into the registry to this location

Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

Make sure the Personal value is set to %USERPROFILE%\Documents

2020-01-17 13_52_24-Window.png

Also try turning off Controlled folder access

https://kb.acronis.com/content/62142

 

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Adobe Community Professional ,
Jan 17, 2020

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Ah sorry forgot:

W10 prof. 1909 one account only me and all admin.

 

Alas this Hkey thingy did not work

Controlled folder acces was already disabled.

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Adobe Community Professional ,
Jan 17, 2020

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Have you tried disabling Generator in preferences

2020-01-17 15_42_46-Window.png

 

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Adobe Community Professional ,
Jan 17, 2020

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Thank you, that fixed it.

Did not know it was in the Pref.

Dont use Ps that often.

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New Here ,
Jan 20, 2020

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Hi. I've had the same problem. I haven't gotten into the registry, but I'm using a university-owned and -managed laptop, and might not be able to. I tried solution 1 and 2 from the suggested link in Ps. I came here to this thread: I disabled Generator in preferences, and confirmed that the controlled folder access was off. It still tries to load Generator when I try to export the file. Any ideas?

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New Here ,
Jun 25, 2020

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This solved it for me! I had tried every other solution on the web. My "Personal" key was blank. I changed it to %USERPROFILE%\Documents, and that worked for me.

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Community Beginner ,
Jan 23, 2020

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I've been chasing this all morning. Finally found the solution (for me anyway) - it was being caused by MalwareBytes, who are aware of it. This link for more info and the work-around: https://forums.malwarebytes.com/topic/254622-latest-update-breaks-photoshop/?tab=comments#comment-13...

 

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Community Beginner ,
Jan 18, 2020

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Hey Everyone - I upgraded to Photoshop 21.0.2 and have trouble with getting a "Generator" bug.  It is impacting my ability to export and print from Photoshop.  I downgraded back to 21.0.1 and the problem goes away.  Anyone else having this issue?

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Adobe Community Professional ,
Jan 18, 2020

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Could you elaborate on the specifics (eg any error messages) or show some screen shots. Cheers.

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Community Beginner ,
Jan 18, 2020

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Photoshop Error.PNG

 

Hey Michael,

 

Thanks for responding.  Here is the message I get during Photoshop Startup.  Export to PNG doesn't work, so I assume this error is related.  Any help would GREATLY be appreciated.

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Community Beginner ,
Jan 18, 2020

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Here is the log file for the generator.  Seems there is a conflict with the Pipe reader (whatever that is)

 

Log file created on Sun Jan 19 2020 00:03:00 GMT-0600 (Central Standard Time)

[info:core 00:03:00.398 C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Generator-builtin\lib\generator.js:114:22] Launching with config:
{}
[info:core 00:03:00.399 C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Generator-builtin\lib\generator.js:116:26] provided PS information:
version 21.0
pathC:\Program Files\Adobe\Adobe Photoshop 2020

[info:core 00:03:00.405 C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Generator-builtin\lib\generator.js:237:30] Detected Photoshop version: 21.0.0
[warning:core 00:03:00.409 C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Generator-builtin\lib\generator.js:133:30] Photoshop error Pipe read error: Error: EBUSY: resource busy or locked, open '\\.\pipe\58831003-b49d-e342-99ec-ebd372af6fa9_i'
[warning:core 00:03:00.410 C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Generator-builtin\lib\generator.js:133:30] Photoshop error Pipe write error: Error: ENOENT: no such file or directory, open '\\.\pipe\58831003-b49d-e342-99ec-ebd372af6fa9_o'
[warning:app 00:03:00.416 C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Generator-builtin\app.js:217:29] No viable plugins were found in 'C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\Generator'
[info:core 00:03:00.417 C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Generator-builtin\lib\generator.js:1926:26] Loading plugin: generator-assets (v2.9.13) from: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\Generator\assets.generate
[warning:core 00:03:00.512 C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Generator-builtin\lib\generator.js:915:26] WARNING the imageChanged event is expensive, please consider NOT listening to it
[info:core 00:03:00.514 C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Generator-builtin\lib\generator.js:1942:26] Plugin loaded: generator-assets
[info:core 00:03:00.514 C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Generator-builtin\lib\generator.js:1926:26] Loading plugin: crema (v3.2.12) from: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\Generator\crema.generate
[info:core 00:03:00.693 C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Generator-builtin\lib\generator.js:1942:26] Plugin loaded: crema

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Community Beginner ,
Jan 20, 2020

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Same problem here. This error is new to me, but when you Google it, it is a well know problem that goed back ages.

It started after (automatically) installing 21.0.2.

I'm not able to get anything exported.

 

Please help! 

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Community Beginner ,
Jan 20, 2020

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This is the latest logfile

Log file created on Mon Jan 20 2020 15:07:29 GMT+0100 (W. Europe Standard Time)

[info:core 15:07:29.340 C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Generator-builtin\lib\generator.js:114:22] Launching with config:
{}
[info:core 15:07:29.340 C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Generator-builtin\lib\generator.js:116:26] provided PS information:
version 21.0
pathC:\Program Files\Adobe\Adobe Photoshop 2020

[info:core 15:07:29.347 C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Generator-builtin\lib\generator.js:237:30] Detected Photoshop version: 21.0.0
[warning:core 15:07:29.351 C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Generator-builtin\lib\generator.js:133:30] Photoshop error Pipe read error: Error: EBUSY: resource busy or locked, open '\\.\pipe\f153867a-ab7e-3446-8134-202ff2c146ff_i'
[warning:core 15:07:29.352 C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Generator-builtin\lib\generator.js:133:30] Photoshop error Pipe write error: Error: ENOENT: no such file or directory, open '\\.\pipe\f153867a-ab7e-3446-8134-202ff2c146ff_o'
[info:core 15:07:29.358 C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Generator-builtin\lib\generator.js:1926:26] Loading plugin: generator-assets (v2.9.13) from: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\Generator\assets.generate
[warning:core 15:07:29.447 C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Generator-builtin\lib\generator.js:915:26] WARNING the imageChanged event is expensive, please consider NOT listening to it
[info:core 15:07:29.449 C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Generator-builtin\lib\generator.js:1942:26] Plugin loaded: generator-assets
[info:core 15:07:29.450 C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Generator-builtin\lib\generator.js:1926:26] Loading plugin: crema (v3.2.12) from: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\Generator\crema.generate
[info:core 15:07:29.620 C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Generator-builtin\lib\generator.js:1942:26] Plugin loaded: crema

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Adobe Community Professional ,
Jan 20, 2020

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Try unchecking Enable Generator in preferences and restating Photoshop to see if it helps

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Community Beginner ,
Jan 20, 2020

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Ged,

 

I didn't even know there was an "Enable Generator" setting.

I've tried it and it works partially. If it is disabled, you don't get the error message when starting Photoshop, but

when you try to do an export it fails with the infamous pop-up. When you revisit the preferences, it appears that the "Enable Generator" has been enabled again. So the export is the culprit for setting it back. Which is somewhat unexpected.

 

I guess they'll have to look at the code differences between .01 en .02.

 

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Community Beginner ,
Jan 20, 2020

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Same here

 

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Community Beginner ,
Jan 21, 2020

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Me too... 

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New Here ,
Jan 20, 2020

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Hi all,

 

I've got the same issue now across all three previous versions of Photoshop. I've downgraded all the way to 20.0.8 and all of them have the same issue with the "Generator" issue.

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Community Beginner ,
Jan 21, 2020

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I have the exact same problem, went as far as deleting EVERYTHING and doing a clean install, still have the same problem. Unable to export any images and it keeps reselecting the use generator checkbox. This doesn't look like an isolated problem, hope Adobe fixes their software so I can get back to work.

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Adobe Community Professional ,
Jan 21, 2020

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You can post a bug report on the Adobe Feedback Forum

 

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Community Beginner ,
Jan 22, 2020

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Ged,

I'm a paying customer and not a beta tester who needs to put in bug reports in the hope one day it will be fixed.

This is a major problem for many people caused by a faulty release.

I 'm not impressed by Adobe support at all when I look at their support process.

I'm glad I have the Affinity suite, so I can get on with my business.

 

Rudi

 

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Adobe Community Professional ,
Jan 23, 2020

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Well if you don't report it as a bug how is Adobe going to know about it, this is a user forum and Adobe don't really participate here, so posting on the feedback forum will get their attention. I don't experience the issue on both PC's that I have with Windows 10 and Photoshop 20.0.3 and it's not affecting everyone

I also use Affinity and that is not immune to bugs either, they also have a forum for reporting bugs as with any software company

2020-01-23 08_21_47-Forums - Affinity _ Forum.png

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Community Beginner ,
Jan 23, 2020

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Ged,

 

Sorry my bad. I thought that support would monitor customer complaints in THEIR forums and filter out possible bugs and use this information to fix it and prevent others from having the same issue. Or at least participate and suggest actions.

Now I understand a problem only exists if I, the customer, copy/paste the same information onto another portal.

Yes, it might not affect everyone, but lets face it, it started after an update from Adobe, not after something I did.

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Adobe Community Professional ,
Jan 23, 2020

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It looks like it's been an issue for sometime a quick Google search for There is a problem with generator Photoshop CC  goes back a good few versions. So you're definitely not alone with the issue.

I found this not sure if it will help

https://helpx.adobe.com/photoshop/kb/error---there-is-a-problem-with-generator--occurs-when-launchin...

I see it was reported here a month ago and no reply from Adobe

https://feedback.photoshop.com/photoshop_family/topics/-there-is-a-problem-with-generator-occurs-whe...

I'll post a link to this thread and any others I find into the above thread

 

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Community Beginner ,
Jan 23, 2020

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Hi Ged, spent 4 hours with support remoting my computer and they gave up, I'v been elivated to a higher level of support but they are talking days before I get contacted.... 

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Adobe Community Professional ,
Jan 23, 2020

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Hi

Add a comment into this thread, hopefully someone from Adobe will acknowledge it as a bug

https://feedback.photoshop.com/photoshop_family/topics/-there-is-a-problem-with-generator-occurs-whe...

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Community Beginner ,
Jan 23, 2020

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Thanks for the feedback on this.  I got it working finally.  The issue I had was with Malwarebytes.  I disabled that (and started PC Matic) and it works fine now.  I didn't troubleshoot to see exactly what caused the issue within MB, but that was definitely what was blocking generator from launching.

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Community Beginner ,
Jan 24, 2020

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Support fixed my PC last night, added the Photoshop 2020 folder and the file node.exe to the exclusions. Everything works now.

 

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New Here ,
Jan 26, 2020

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Explorer ,
Jan 26, 2020

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Yes, I can confirm by adding C:\Program Files\Adobe\Adobe Photoshop CC 2019\node.exe to my allow list in Malwarebytes the Photoshop Generator problem is fixed for me.

 

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Community Beginner ,
Mar 10, 2020

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Malwarebytes also my issue but I had to add the folder and not just node.exe to get it to work.

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New Here ,
Jan 22, 2020

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I'm having this issue too. Really would like some kind of a fix because I can't export, can't do my work!

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New Here ,
Jan 22, 2020

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  1. thank u

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Adobe Employee ,
Jan 23, 2020

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Engineering has updated this document with ttoubleshooting solutions: https://helpx.adobe.com/photoshop/kb/error---there-is-a-problem-with-generator--occurs-when-launchin... Let us know if they do not resolve your issue.

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New Here ,
Jan 27, 2020

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 I am experiencing the same issues and have not found a solution.  Have uninstalled and resinstalled (including using the Adobe cleanup tool) different versions of Photoshop and tried the suggestings here https://helpx.adobe.com/photoshop/kb/error---there-is-a-problem-with-generator--occurs-when-launchin... and have had no luck.  The only way I've been able to get any results is to install Photoshop on a fresh install of Windows.

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Community Beginner ,
Feb 07, 2020

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Hi,

                       Me too had the same issue and tried almost everything to get rid of the warning message for which the results were negative after every attempt.But, Finally when I had an accidental glance to my notifications panel, which is at the bottom most right corner of the task bar in Win 10 I got the solution for it.

 

                      When I clicked the notification which said "Unauthorised changes blocked(Controlled access blocked)"  it lead me to the " Virus & threat Security/Protection History" in Windows Security.From there I "allowed" the "AdobeGCClient" or else you can simply turn of the "controlled folder acess" under Ransome ware protection.

 

In short : Goto Windows Security ˃ Virus & Threat Protection ˃ Ransomeware Protection (Bottom most) ˃ Manage Ransomeware protetion ˃ Allow an app through controlled folder access ˃ type "YES" for the prompt ˃ Add an allowed app ˃ select recently blocked app (you must have tried to open Adobe PS and try to export a file) ˃ Select Adobe Photoshope and the "Node" . 

 

Thats all!!

Done!

 

Now goback and open Adobe PS..No more erorrs!!!

 

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Community Beginner ,
Jan 27, 2020

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I download to 21.0.1 and still have the problem. Need a fix. I have uninstalled and reinstalled and finally installed 21.0.1. Still have the problem. Need a little help.

 

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Adobe Community Professional ,
Jan 27, 2020

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This question has an answer. Look for the answer in green at the top of this page.

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Community Beginner ,
Jan 27, 2020

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So your saying I need a fresh install of Windows!! That's not an answer.

 

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Adobe Community Professional ,
Jan 27, 2020

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If you haven't already, have a look through this link.

 

https://helpx.adobe.com/photoshop/kb/error---there-is-a-problem-with-generator--occurs-when-launchin...

 

The first major solution involves configuring security/anti-virus software

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Community Beginner ,
Jan 27, 2020

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I did that. I also have no plug-ins. 

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New Here ,
Jan 28, 2020

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Read my post again, that is the URL I listed ...  In any event, its not an answer/solution/fix if it doesn't work for anyone ...

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New Here ,
Jan 19, 2020

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I am unable to export from Photoshop.  I get a error dialog box that says, "there is a problem with generator" and links me to these forums with an issue many years ago.  This just started for me.  I disabled the GPU and the error remains.  please help.

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Community Beginner ,
Jan 19, 2020

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Hey Charles - I started a thread on this yesterday as well.  Still waiting for somebody smarted than me to help.

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Community Beginner ,
Feb 07, 2020

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Hi,

                       Me too had the same issue and tried almost everything to get rid of the warning message for which the results were negative after every attempt.But, Finally when I had an accidental glance to my notifications panel, which is at the bottom most right corner of the task bar in Win 10 I got the solution for it.

 

                      When I clicked the notification which said "Unauthorised changes blocked(Controlled access blocked)"  it lead me to the " Virus & threat Security/Protection History" in Windows Security.From there I "allowed" the "AdobeGCClient" or else you can simply turn of the "controlled folder acess" under Ransome ware protection.

 

IN SHORT  :

 

Goto Windows Security ˃ Virus & Threat Protection ˃ Ransomeware Protection (Bottom most) ˃ Manage Ransomeware protetion ˃ Allow an app through controlled folder access ˃ type "YES" for the prompt ˃ Add an allowed app ˃ select recently blocked app (you must have tried to open Adobe PS and try to export a file) ˃ Select "Adobe Photoshope.exe" and the "node.exe" . 

 

Thats all!!

Done!

 

Now go back and open Adobe PS..No more erorrs!!!

 

Note : This worked for me don't know whether it works for you,but please have a try!

 

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