Photoshop Black Screen?

Community Beginner ,
Feb 13, 2018 Feb 13, 2018

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Hi there,

It seems that every time I boot up Photoshop, it opens as a black screen. The bar with file, edit etc is there but the rest is black. When I try to open a new or old file, the screen remains black. I've tried using older versions, to no avail.

Any ideas?

Thanks!

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correct answers 1 Correct Answer

Deleted User
Feb 16, 2018 Feb 16, 2018

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Most Valuable Participant ,
Feb 13, 2018 Feb 13, 2018

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add to this list anything else you might  think is pertinent

Supply pertinent information for quicker answers

  • The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
  • Adobe product and version number
  • Operating system and version number
  • The full text of any error message(s)
  • What you were doing when the problem occurred
  • Screenshots of the problem
  • Computer hardware, such as CPU; GPU; amount of RAM; etc.
JJMack

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Community Beginner ,
Feb 16, 2018 Feb 16, 2018

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Hi there,

Thanks for your response. So I don't know much about computers, but I've had a quick stalk of the HP serial and this is what I've got.

Operating system:  Windows 10 Home 64

Processor: Intel Core i7-8550U

Graphics Processor: NVIDIA GeForce 940MX

RAM: 8 GB DDR4-2400 SDRAM

Adobe Version: Adobe Photoshop Version: 19.1.1 20180206.r.254 2018/02/06: 1156206  x64

I honestly have no idea if I've answered you properly, but I hope this helps.

I've included a screenshot too.

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Adobe Community Professional ,
Feb 13, 2018 Feb 13, 2018

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Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue?

Are Photoshop and OS fully updated?

What have you done for trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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Community Beginner ,
Feb 16, 2018 Feb 16, 2018

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Hi there,

Thanks for your response! I've turned off the Graphics Processor which is a NVIDIA GeForce 940MX. Sadly nothing seems to have changed even on restart. I've also restored preferences and restarted too. Again, still met with a black screen.

Here's a screenshot if that helps. All of my brushes are saved and I don't really have any preferences yet either since I've been using the app as a hobby. I've updated the software from the Creative Cloud, but that hasn't changed anything either.

Hope this helps?

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Guest
Feb 16, 2018 Feb 16, 2018

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Community Beginner ,
Feb 16, 2018 Feb 16, 2018

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Thanks for your help! I feel like a real idiot, but it turns out that all I needed to do was update my graphics driver. Cheers buddy!

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Guest
Feb 16, 2018 Feb 16, 2018

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No worries, glad you got it sorted

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Community Beginner ,
Dec 20, 2019 Dec 20, 2019

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I have the exact same problem. Everything is up to date on my mac, but when i open ps its all black just how yours used to be. But when i open a saved file my photoshop works perfectly fine. But when i open it from scratch its all black. It's weird. Help me out lads!

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New Here ,
Jan 02, 2020 Jan 02, 2020

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This worked for me as well- turning off and on the graphics processor in the Performance settings. Now I'm having issue opening older PSDs 

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New Here ,
Dec 21, 2019 Dec 21, 2019

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Thank you, this worked!

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Community Beginner ,
Dec 21, 2019 Dec 21, 2019

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May i ask what you've done to fix this issue?

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New Here ,
Dec 29, 2019 Dec 29, 2019

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  1. Launch Photoshop.
  2. Choose Edit > Preferences > Performance (Windows) or Photoshop > Preferences > Performance (Mac OS).
  3. Deselect Use Graphics Processor

 

The site said to reboot, but as soon as I deslected, my image appeared

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New Here ,
Jan 20, 2020 Jan 20, 2020

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This worked on Mac OS 10.15. Thanks very much!!! (If anyone is having other errors with 10.15, you MUST be on Photoshop v20 or v21. I was on the 'old' 2018 and it does not auto-update).

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New Here ,
Mar 01, 2020 Mar 01, 2020

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You're brilliant!

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New Here ,
Apr 20, 2020 Apr 20, 2020

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Magic!! Thank you so much, fixed it instantly!

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New Here ,
Feb 17, 2020 Feb 17, 2020

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I had the same problem and this worked for me. Thanks!

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New Here ,
Apr 12, 2020 Apr 12, 2020

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For anyone else that couldn't fix it by doing all the options suggested, I was able to fix mine by logging out of creative cloud then opening up photoshop & signing it again & it was corrected

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Community Beginner ,
May 03, 2020 May 03, 2020

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Im still having trouble with mine and nothing has worked so far unfortunately.

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New Here ,
May 04, 2020 May 04, 2020

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Yeah I really need help nothing worked

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New Here ,
May 24, 2020 May 24, 2020

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I have this same problem how did it work for you? When I open up photoshop all it comes out is a black screen with the settings at the top:( HELP!! 

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Adobe Community Professional ,
May 24, 2020 May 24, 2020

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Hi, if on a Pc: did you try the link give higher up?

This issue is often caused by conflicting GPU drivers, see step 7 in this help document: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#GPUandgraphicsdrivertrouble...

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New Here ,
Jun 17, 2020 Jun 17, 2020

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Can't get to the Prefs in Photoshop because the SCREEN IS BLACK. This is totally unacceptable. 

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New Here ,
Jul 02, 2020 Jul 02, 2020

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I just opened up the performance window from preferences & pressed OK without making any changes & it worked !!!! Strange !!!!!

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Explorer ,
Oct 20, 2020 Oct 20, 2020

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I just updated PS to vers 22 today.   Got this black screen issue.  First time I've ever seen it.   After reading here I checked Nvidia for new Studio Drivers and there was a new one available as of today 10/20/20 and it is suggested for the new versions of Adobe apps specifically.  Glad this thread exists, thanks.

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