It seems that every time I boot up Photoshop, it opens as a black screen. The bar with file, edit etc is there but the rest is black. When I try to open a new or old file, the screen remains black. I've tried using older versions, to no avail.
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Thanks for your response. So I don't know much about computers, but I've had a quick stalk of the HP serial and this is what I've got.
Operating system: Windows 10 Home 64
Processor: Intel Core i7-8550U
Graphics Processor: NVIDIA GeForce 940MX
RAM: 8 GB DDR4-2400 SDRAM
Adobe Version: Adobe Photoshop Version: 19.1.1 20180206.r.254 2018/02/06: 1156206 x64
I honestly have no idea if I've answered you properly, but I hope this helps.
I've included a screenshot too.
Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue?
Are Photoshop and OS fully updated?
What have you done for trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
Thanks for your response! I've turned off the Graphics Processor which is a NVIDIA GeForce 940MX. Sadly nothing seems to have changed even on restart. I've also restored preferences and restarted too. Again, still met with a black screen.
Here's a screenshot if that helps. All of my brushes are saved and I don't really have any preferences yet either since I've been using the app as a hobby. I've updated the software from the Creative Cloud, but that hasn't changed anything either.
Hope this helps?
Thanks for your help! I feel like a real idiot, but it turns out that all I needed to do was update my graphics driver. Cheers buddy!
No worries, glad you got it sorted
I have the exact same problem. Everything is up to date on my mac, but when i open ps its all black just how yours used to be. But when i open a saved file my photoshop works perfectly fine. But when i open it from scratch its all black. It's weird. Help me out lads!
This worked for me as well- turning off and on the graphics processor in the Performance settings. Now I'm having issue opening older PSDs
Thank you, this worked!
May i ask what you've done to fix this issue?
The site said to reboot, but as soon as I deslected, my image appeared
This worked on Mac OS 10.15. Thanks very much!!! (If anyone is having other errors with 10.15, you MUST be on Photoshop v20 or v21. I was on the 'old' 2018 and it does not auto-update).
Magic!! Thank you so much, fixed it instantly!
I had the same problem and this worked for me. Thanks!
For anyone else that couldn't fix it by doing all the options suggested, I was able to fix mine by logging out of creative cloud then opening up photoshop & signing it again & it was corrected
Im still having trouble with mine and nothing has worked so far unfortunately.
Yeah I really need help nothing worked
I have this same problem how did it work for you? When I open up photoshop all it comes out is a black screen with the settings at the top:( HELP!!
Hi, if on a Pc: did you try the link give higher up?
This issue is often caused by conflicting GPU drivers, see step 7 in this help document: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#GPUandgraphicsdrivertrouble...
Can't get to the Prefs in Photoshop because the SCREEN IS BLACK. This is totally unacceptable.
I just opened up the performance window from preferences & pressed OK without making any changes & it worked !!!! Strange !!!!!
I just updated PS to vers 22 today. Got this black screen issue. First time I've ever seen it. After reading here I checked Nvidia for new Studio Drivers and there was a new one available as of today 10/20/20 and it is suggested for the new versions of Adobe apps specifically. Glad this thread exists, thanks.