APE 2020 not openning

Community Beginner ,
Jun 06, 2020 Jun 06, 2020

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APE 2020 not opernning

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Freeze or hang

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Community Beginner , Jun 27, 2020 Jun 27, 2020
I had adobe tech support fix the problem.  They renamed C:\ProgramData\Adobe\SLStore to SLStoreold

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Adobe Community Professional ,
Jun 06, 2020 Jun 06, 2020

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Can you be more specific? What isn't happening when you do what? 

Are you able to get to the Welcome Screen? What happens when you click on the Video Editor button?

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Community Beginner ,
Jun 06, 2020 Jun 06, 2020

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When I click on Video Editor button it then says LoadingAdobe Premiere Elements Worspace... And it nebr opens the video editor

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Adobe Community Professional ,
Jun 07, 2020 Jun 07, 2020

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Assuming you're on Windows 10 , open the Task Manager (right-click on the Task Bar), locate Adobe Premiere Elements in the Backgtround Processes and end it.

 

Then try to launch the program.

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Community Beginner ,
Jun 08, 2020 Jun 08, 2020

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I'm running Windows 10 and when I press on the Photo Editor it opens but not the Video editor.  I check the task manager prior to openning APE and nothing is running

ape_2020_Task.jpg

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Adobe Community Professional ,
Jun 08, 2020 Jun 08, 2020

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I don't see your Background Processes in your screen shot so I can't tell if the program is running in the background or not. But you'll need to shut off all instances of it before trying to launch the program.

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Community Beginner ,
Jun 08, 2020 Jun 08, 2020

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At the very top Adobe Premiere Elements 2020

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Adobe Community Professional ,
Jun 08, 2020 Jun 08, 2020

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I assume that listing for Premiere Elements goes away when you shut off the program.

 

The challenge is that sometimes after you shut it off it remains running as a Background Process -- and that's what you need to end in order to launch the program.

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Community Beginner ,
Jun 08, 2020 Jun 08, 2020

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First of all Steve, Thanks for your help!.  I'm looking at the task manager now and there are no APE processes running. When I launch it I see the above processes running but it never opens the video editor. The Photo and Organizer options work.

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Adobe Community Professional ,
Jun 08, 2020 Jun 08, 2020

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Can you post a screen shot of the Background Processes running on your computer?

 

Meantime, which graphics card do you have? 

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Community Beginner ,
Jun 08, 2020 Jun 08, 2020

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Here you goBeforeBeforeAfterAfter

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Community Beginner ,
Jun 08, 2020 Jun 08, 2020

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NVIDIA GE Force.  I've done 3 projects it then stopped working

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Community Beginner ,
Jun 10, 2020 Jun 10, 2020

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I had adobe tech support fix the problem.  They renamed C:\ProgramData\Adobe\SLStore to SLStoreold

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New Here ,
Jun 24, 2020 Jun 24, 2020

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I am having the same problem whee the Adobe Premiere Elements 2020 video editor does not open.   It says "Loading Adobe Premiere Elements Editor Workspace" for a while then quits.  I have running Windows 10 64 bit, an AMD Radeon HD5450 graphics card, a Core i7 processor, and 16 GB of RAM.  Here's a screen print of the task manager:

 

jeff503_0-1593060150758.png

 

 

 

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Adobe Community Professional ,
Jun 25, 2020 Jun 25, 2020

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Had the same issue.

Add Elements to the Ransom Protection in Windows.

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Community Beginner ,
Jun 27, 2020 Jun 27, 2020

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I had adobe tech support fix the problem.  They renamed C:\ProgramData\Adobe\SLStore to SLStoreold

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New Here ,
Dec 22, 2020 Dec 22, 2020

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Changing "SLStore" to "SLStoreold" worked for me too. Just want to add that at least for me "Program Data" was a hidden folder so in the file explorer in the C: Drive if you only see "Program Files" and not "Program Data" then go to View and check the box for "Hidden Items". Then "Program Data" should be  visible so you can go into it and find SLStore to change the name.

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New Here ,
Mar 27, 2021 Mar 27, 2021

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I had the same problem after the last update. This fixed the problem for me but I had to re-enter my serial number.

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