Premiere Elements 21 Installation Problem

[Optimistic_knowledgeB82D]

Purchased newWindows  laptop to replace my W10 laptop

I was able to install my  PS Elements 21 by downloading from Adobe and entering my serial number  with no problem.

My  PS Premiere Elements 21is not installing

Im downloading the installer but its showing progress only up to 5% and suddenly shows installation complete 100% with a red triangle and an exclamation point inside of it

When I click on the installer zip file I get a circlewith a spinning  arrow  that never stops

Any ideas what the problem may be??

[Ann Bens]

Use a different browser and download again.

[Bill Sprague]

In addition to Ann's good suggestion, could you be short of HDD space?

[Optimistic_knowledgeB82D]

Thanks both  for your suggestion

I tried both suggestions and have plenty of space

I bought the combo ps & premiere elements but the for some reason the premiere installer goes fcannot cannot om 5% to 100% and cannot install install  is there a mirror site I can downoad from?

FWIW I was able to downloadPremel 22 with no problem up to  the point where I was asked to ender the serial number

[Bill Sprague]

I'm confused.  You wrote, "When I click on the installer zip...."  Can you try extracting the contents of the zip and run that?  And where did you "download from Adobe"?  Was it from your account record?

[Optimistic_knowledgeB82D]

Thanks for your message Bill

I downloaded from the Adobe Website  I also logged into my Adobe account and had the same results

when I extract the folder I get the below file

I then proceed to open the file and I get to the point where it starts downloading up to 5% and then suddenly shows 100% and the installation complete window (below) comes on the screen

 

 

[Bill Sprague]

There is another thread in the Photoshop Elements forum on the same "Error Code: 199" topic.   

https://community.adobe.com/t5/photoshop-elements-discussions/error-code-199-trying-to-reinstall-pse...

Have you tried running Premiere Elements directly from the .exe file?  

[Optimistic_knowledgeB82D · Accepted solution]

PROBLEM SOLVED

My word processing software opened with a message that Java Runtime Environment JRE was needed to run the program. I had always ignored it, because the word processor worked fine.

I tried all suggestions you had recommended so I downloaded the JRE. Bingo it solve my problem!!!

[pier luigit69016332]

Try as a system administrator